This is a corporate owned Verizon Store, which means that you get their bargains and deals and…read moreplans. And you can manage your account if it was purchased online or by phone. There are other licensed providers in the neighborhood whereyou can purchase other bargains and deals and plans. The two types of stores are independent of each other. We used it to return some old equipment in exchange for a new ordered-by-phone plan that we had just purchased (Jul 2026). Staff was friendly. They were ready on time for our scheduled appointment. Service was quick and we got written an email acknowledgments of our transactions. Perfect.

I've been a Verizon Wireless customer for over 20 years for one simple reason: their coverage map…read more I know there can be cheaper choices, and the specific phone and features that was my first choice today was not in stock. Despite this, I was treated efficiently and forthrightly and certainly have no plans to switch.

I was greeted by the owner who was not just amenable and professional but a genuinely nice guy. I…read morehad my iPhone 6 screen replaced (it had been dropped from a balcony...) and he swapped it out in under 10 minutes. Great experience, would go back.

Store provided an estimate of a flat fee of $50 to replace my outer screen. Went to the store they…read morewanted a $50 deposit, which I paid. Came back for the repair they had ordered the wrong screen. When they got the correct screen I went back for the repair, was charged another $278. That's $328 total to replace the outer screen on a Motorola razr 2025 ultra. These people are thieves. Avoid like the plague.

I cannot rave enough about this location! The staff rules! My first experience at this store last…read moreyear was amazing, but today I popped in in hopes to replace my screen protector and left with my mind blown again. :o). The lovely gentleman multitasked, and not only did every single thing for me, but also had me out the door in minutes. I highly recommend this location.

Fantastic store! Camilia and her team were super helpful. I love my new iPhone 11...the customer…read moreservice here is 10x better than any other cell phone store in the area.

I made an appointment to get my mac reset because I wanted to make sure I could get it done today…read more When I arrived the guy told me the other person who was supposed to reset it wasn't there, and was in fact on vacation for an unknown period of time.

I got my iPhone 14 front and back screen fixed and the corner of my frame was broken, he replaced…read morethe back glass and the front screen and put glue for the frame as soon as I picked up the phone I noticed from the side the screen looks a little red-ish and told him this looks like low quality screen but I ignored it the next day the glue for the frame came off and my front screen was sticking out and my phone screen would freeze up and I have to constantly turn it off and wipe it and now there is lines on my screen and than the ink popped on the inside. Mind you I haven't dropped my phone nor was it under any pressure or anything, the reason for their negotiable prices is because the quality is absolutely trash and horrible. WOULD NOT RECOMMEND!!

scammed me out of $300. Got my device fixed and it broke the next day. refused to fix it or give me…read moremy money back.

Had a broken camera protector on my phone in which I initially thought was my actually camera…read morescreen was cracked. Friendly gentleman at the desk accommodated my request and he looked at it and assured me that it was just a protector that's broken. $15 for a 2 minute fix. That was great! He even threw in a free flexible screen protector since my old one is old and has some "leak" spots already. Assessed and installed in less than 5 minutes. Highly recommended.

Always a great experience at the Catonsville Store. I past a few stores in my travels but will come…read moreto Catonsville first! Tasha was extremely helpful with my concerns; i needed to return 3 routers on my business account since i downsized. She was efficient and quick! Although the store was busy, i was in and out!

This store I really busy, but they are very efficient. When I arrived there were three cars right…read moreoutside, plus a full parking lot. Before I walked in I could see the store was packed. I thought I was going to have to wait while to be seen based on how many people were in that store. However, right when I walked in Joseline was there to greet me and help me out. She was very nice and professional. She explained the process for getting my new phone, explained the transfer process and even set a timer so that I could go shopping and come back since it was going to take an hour for my phone to clear the security process. She even showed me an entire drawer of cases since I told her the ones on the website were just boring. I got 2 cases from her that I loved. While I was shopping, I came back and she had already put my screen protector on (perfectly btw) and put my case on my new phone. I just had to do some minor set up stuff and give her the ok to erase my old phone. She even explained the receipt which we all know sometimes all those numbers look strange but she clarified everything. I 100% recommend this store. The service is great, everyone is so professional and the store was very well kept. Joseline gets a 10 out of 10 for me.

DO NOT BUY A PHONE HERE! They are overpriced junk, pure garbage. There is no working customer…read moreservice line. They rip you off with bizarre charges that you cannot contest because there is no one to speak to. The kids in the store know nothing, they say call customer service, which is a joke. If you want to flush money down the toilet, come to this store and buy one of their trashy phones.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Catonsville store today.