I've been a Verizon Wireless customer for over 20 years for one simple reason: their coverage map…read more I know there can be cheaper choices, and the specific phone and features that was my first choice today was not in stock. Despite this, I was treated efficiently and forthrightly and certainly have no plans to switch.

I recently stopped in the Verizon Store to make a return. When I got up to the desk, I was told I'd…read morehave to wait for management to get there and that she was due in at noon if she was on time. She came in at 12:30. She came to wait on me and said I could have had anyone in the store help me. I told her I had been waiting for more than 30 minutes and she then developed an attitude with me and said she was not going to help me because I was disrespectful to her and her family emergency. She said to me that I would have to drive out to Ellicott City store to make the return. I'm a 75 year old handicapped women. I told her that my time was just as valuable as hers and felt I should not have to repay the restocking fee. She just walked away and avoided me. I followed her and told her I was not driving out to EC and just wanted to make the return. Another employee begrudgingly made the return. If this women is any indication of Verizon management, Verizon is in big trouble. My advice is don't patronize this location at 6220 Baltimore National Pike in Catonsville. I was treated very poorly.

NEVER GO to this repair shop. They asked my son for 50…read moredollars for the diagnostic then 100 dollars for the repair. IT STILL DOES NOT WORK!!!!! I am not happy with this company and you should NEVER go there. Bad service

Great customer service and definitely will be bringing in my PS5 for a cleaning aswellread more

I cannot rave enough about this location! The staff rules! My first experience at this store last…read moreyear was amazing, but today I popped in in hopes to replace my screen protector and left with my mind blown again. :o). The lovely gentleman multitasked, and not only did every single thing for me, but also had me out the door in minutes. I highly recommend this location.

Fantastic store! Camilia and her team were super helpful. I love my new iPhone 11...the customer…read moreservice here is 10x better than any other cell phone store in the area.

I made an appointment to get my mac reset because I wanted to make sure I could get it done today…read more When I arrived the guy told me the other person who was supposed to reset it wasn't there, and was in fact on vacation for an unknown period of time.

HE DESTROYED MY WATCH!!! When I picked up my watch after a new screen was installed, it looked…read morefine. I came home and put it on the nightstand to charge, and it never came on. Then the MF fell TF off!!! This guy goes not know WTF he's doing. I should have just gone to the Apple Store. He refunded my money, but he did not make an offer to compensate me for the destruction of my watch, and he would not refund me my money until I found the face that fell off. HORRIBLE Customer service!!!! I would not recommend his service to a DOG!!! TF!!!

Had a broken camera protector on my phone in which I initially thought was my actually camera…read morescreen was cracked. Friendly gentleman at the desk accommodated my request and he looked at it and assured me that it was just a protector that's broken. $15 for a 2 minute fix. That was great! He even threw in a free flexible screen protector since my old one is old and has some "leak" spots already. Assessed and installed in less than 5 minutes. Highly recommended.

I went in for simple repairs, front screen and back glass. They managed to mess up my phone and…read morewasn't able to make phone calls afterwards. Apple told me they forcefully messed up the pins for the antenna, and the only option was to swap the entire phone as it was done for. They confirmed it was the third party screen from this shop. I tried contacting a manager or someone higher management and could not contact anyone. Don't come to these places, get your phones fixed by professionals. In the off chance they mess up your phone, they won't take any liability. Garbage.

Always a great experience at the Catonsville Store. I past a few stores in my travels but will come…read moreto Catonsville first! Tasha was extremely helpful with my concerns; i needed to return 3 routers on my business account since i downsized. She was efficient and quick! Although the store was busy, i was in and out!

This store I really busy, but they are very efficient. When I arrived there were three cars right…read moreoutside, plus a full parking lot. Before I walked in I could see the store was packed. I thought I was going to have to wait while to be seen based on how many people were in that store. However, right when I walked in Joseline was there to greet me and help me out. She was very nice and professional. She explained the process for getting my new phone, explained the transfer process and even set a timer so that I could go shopping and come back since it was going to take an hour for my phone to clear the security process. She even showed me an entire drawer of cases since I told her the ones on the website were just boring. I got 2 cases from her that I loved. While I was shopping, I came back and she had already put my screen protector on (perfectly btw) and put my case on my new phone. I just had to do some minor set up stuff and give her the ok to erase my old phone. She even explained the receipt which we all know sometimes all those numbers look strange but she clarified everything. I 100% recommend this store. The service is great, everyone is so professional and the store was very well kept. Joseline gets a 10 out of 10 for me.

DO NOT BUY A PHONE HERE! They are overpriced junk, pure garbage. There is no working customer…read moreservice line. They rip you off with bizarre charges that you cannot contest because there is no one to speak to. The kids in the store know nothing, they say call customer service, which is a joke. If you want to flush money down the toilet, come to this store and buy one of their trashy phones.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Catonsville store today.