Very professional, punctual and pleasant. Texting of confirmation is helpful. Today's technician (Nick) was very thorough, kept us informed at every step and provided a good summary. He answered all our questions and concerns about the age of our system and it's condition. read more

I have been using Air Professionals for many years. Nick serviced my Air Conditioner today. He was very professional and knowledgeable. I would highly recommend him and Air Professions. read more

We have used air professionals since the install 6 years ago. We always get fantastic service I left a message requesting service and problem solving one evening and got a call back the next day. Nick and Antonio came today, serviced the boiler and checked out the fault. No issues found, possibly a glitch from a power surge so no extra work needed. Reassured that if the problem occurred again they would come out and replace the part. Both very professional and knowledgeable. Thanks again for a great service. read more

Always friendly, professional and able to answer any questions you may have concerning your system. I would recommend Air Professionals to anyone looking for great service and a wonderful product. And thank you to our technician, Greg for your work today on our air conditioner. read more

So we have been a customer of Air Proffessionals for almost 10 years.... They installed our current system and maintained it ever since - no complaints there. The issue is a very recent one, our system has a 10 year warranty on parts (we paid extra for) never used previously until quite recently had the need to use it 2 times. 1st was for a new thermostat - and although the stat was covered (free of charge) air Proffessionals charged $225 (+tax) for what was less than a 15 minute job. The second, being a control board on a fan motor again also covered fully for parts, and for this was charged $275 (+tax) for a job that was less than 30minutes - $500 in total for work that took less than 45 minutes (all carried out during normal work hours... not emergency call out) In my view, disappointingly expensive for such straightforward tasks and for a customer with 10 years of connectivity. read more

We had our humidifier unit serviced. Air Professionals sent a top notch technician named Shane. We can't say enough good about him and the service he provided. He cares about his customers and doing a thorough, great job! In addition, he went the extra mile to be polite, courteous and even put up with our dogs. Well done Shane! Thank YOU and Air Professionals. The Fernandez family read more

Phenomenal experience. Greg was really professional and quite informative. He answered all my questions, and I had a ton of them. I personally like service technicians who are outgoing and friendly, so Greg was my kind of tech. He gave me a menu of options for going forward. If Greg is the embodiment of the company's management and ownership, then they are obviously wonder people. There is no doubt I will use them for everything AC related going forward. Joe Allan read more

I called Air Professionals for an annual oil burner service and they completely botched the job, had to come back 5 times, no heat for several days, fire dept had to be called. Full report link: https://docs.google.com/document/d/e/2PACX-1vT_3dzM5QkvAB_eYRt2RSfvtyd_EGBoyiIH0GvhnUmp-EkJA_r5ZVNo9yv1eQsCbr6wuloL2sPkLlic/pub Timeline: 2014 - Furnace serviced by superior heating and cooling prior to purchase of home. 2014-2022 - Furnace service by home owner for 8 years, ran good, no issues, cleaned soot, changed fuel filter and replaced nozzle, no adjustments. 10/18/22 - I decided to call a company, Air Professionals, to service my oil furnace in case I missed something. Still ran fine just time for a cleaning. Tech A appeared to do a good job, cleaned, tuned, but made inaccurate statements on the report. Tech actually told me the basement window needed to stay open so the furnace can get proper air, omg. 11/20/22 - Notice heavy black smoke from chimney. Shut off furance, notice large pile of soot behind furnace, puff back, oily exhaust smell in basement. Called Air Pro and they sent a tech. Tech B arrive and stated hes not equipped to do oil. Waste of time. Tech B inspected and found furnace fully blocked with soot. Tech B left. No heat that day or night into next day. 11/21/22 - Tech C arrived found all sooted up. Tech cleaned out furnace, got running and tuned. Did not find cause. Said window did not need to be open. Had the nerve to charge me. 11/29/22 - I notice more soot behind furnace, puff back. Called Air Pro. Shut off, no heat rest of day, overnight into next day. 11/30/22 - Original Tech A arrived. Confirmed furnace all sooted up. Noticed Tech C set air control significantly less then Tech A did. Tech A cleaned out furnace, got running, tuned up as previously did on 10/18/22. Did not find cause. Again made inaccurate statements in the report. 12/16/22 - Carbon monoxide detectors went off in the house. Shut off furnace and called fire dept. Fire dept confirmed high carbon monoxide levels. Opened windows to air out house. Called Air Pro. No heat that night into next day. 12/17/22 - Tech B arrives, said not equipped to do oil, said furnace looks sooted up. Said since CO alarm keep furnace off. So no heat friday, saturday, sunday, monday, tuesday. 12/19/22 - Called Air Pro, gave the manager the story and how aggravated I was. Said field manager would come with Tech. 12/19/22 - Manager and Tech B arrive. Started furnace, running but readings way out of specs. 2100ppm carbon monoxide. First time I actually saw someone do a combustion analysis, furnace was still as set up by Tech A, readings way off, Tech A clearly didnt do it right as well as Tech B. Talked to both Manager and Tech B, stated unit is over fired, running rich, pump pressure need to be lower etc etc. The unit was not very dirty but they cleaned first then tuned via combustion analyser. I micro managed things. Parameters much better but not quite in spec, 50ppm carbon monoxide, and manager did not want to lower the pump pressure lower then 125psi. Running better but not quite good enough they left. 12/24/22 - I, the home owner, borrowed a pump pressure gauge and combustion analyser. Tested unit and found running good but not quite within spec. Similar readings as Air Pro. I set the pump pressure at 110psi so unit would fire at capacity rate per manual, I adjust the air control more open, all parameters now within spec, carbon monoxide was 2ppm. I also found the flue damper was set to maximum in an attempt to tune the over fired furnace which when the furnace was off did not fully close which in turn caused carbon monoxide from within the furnace to leak out into the home. I adjusted the damper so the furnace ran within spec and also that the damper fully closes when the unit turns off. read more

Richie Buck from Air Professionals came to my house to perform routine maintenance. He was very friendly, courteous and explained everything that he did. I had an additional problem that I asked him to check. He found the problem, assessed it and contacted the main office in order to report the issue and get them to provide me with an estimate and to get back to me to schedule the work to be done. The estimate is fair, just awaiting the call to schedule the work to be done, but I have confidence that it will be in a timely manner. I highly recommend Air Professionals and tell all of my friends who are in need of HVAC services to call them. read more

I have been using air professionals for years now. With this last storm damage, they proactively sent out emails saying they are here to help evaluate furnaces, etc. well Andrew M was my mechanic and he was amazing. I am so thankful for air professionals and will not use anyone else. Thank you! read more

Called and spoke to Brenda at Air Professionals yesterday, my upstairs zone AC was no longer cooling. Had been told by a sub-contractor (American Team in Hatfield) of my home warranty company (American Home Shield) that the evaporator coil was not serviceable because of "an obstruction" and had to be replaced, as well as the TXV (expansion valve) and filter drier. American Team gave me few details other than it was going to cost me $2500 more than what the warranty covered, including "modifications" to refrigerant line, ductwork, vent stack, etc. Sort of like taking your car to a mechanic and being told "you have issues with your brakes, tires, and engine" here's the bill.. But I digress. Brenda told me she couldn't get somebody out that same day (it was already late afternoon), but they'd have somebody there tomorrow (today) between 2 to 6 pm. Right before 4PM I got a call from Kelly, she was on her way. When she arrived she determined that the system was low on refrigerant (it is old, and probably has a slow leak) and said that it in fact could be filled and serviced, and did so promptly and got the AC working again. AS a fyi, my system did not even have a expansion valve, it used a piston. I'm not going to post what AP charged me because I'm not sure they would want to know, but their rate to refill the R22 refrigerant was 46% less than American Team, and their service charge was less than $100. Hats off to Kelly, Brenda, and the rest of the team at Air Professionals. They truly are "professionals" in every sense of the word, and I'm looking forward to their quote to replace my evaporator coil and also to replace the entire system. read more

We had a new furnace, central air compressor, and ductless vent system installed 4 years ago and have the furnace maintaned every season. The service is great and very professional. I highly recommend. read more

Air Professionals is a wonderful company. Everyone is kind and professional. Today, Jon came to my house for my annual heat system maintenance. Jon is fabulous! He is courteous and efficient. He clearly explained how my heating system is doing and what is the best air filter for my home. In addition, he kept my home clean by covering his shoes and nicely cleaned up after his hard work. I highly recommend Air Professionals. read more

Antonio C was promo (even early) and was very professional. He knows his job well and listens to our concerns and addresses them it fixes them ASAP. We always welcome him to our home and we look forward to the next season maintenance. read more

Air Professionals cleaned our duct work today. They arrived on time, were careful about cleanliness and showed us before and after pictures of all that they did. Very professional. read more

Do not use. Communication is bad and they do not stand by the work they do. Technician told me if I called him direct he wouldn't have charged me and made me feel like I made a bad choice by calling them. Not professional at al!!! read more

I have used Air Professionals for over 15 years and have always been pleased with their work. Today, Anthony performed heater maintenance. He took his time, was thorough, professional and polite. I will continue to use Air Professionals. And, their office staff are great to deal with over the phone, too. read more

I've been a customer for several years now and have come to realize that I can rely on this company to come when they say they will and helped out when I had a problem with my old furnace. Everyone I have had contact with has been cheerful, friendly, and helpful, from customer service to the technicians. read more

Air professionals scheduled an appointment with me for pre-season maintenance on my air conditioning. Greg Larose was the technician and went beyond what had to be done. While servicing my outside unit during a strong windstorm, a giant tree branch fell on my lawn, fortunately a short distance from him and the unit!! He informed me of this catastrophe and traced a wire which was pulled down by the tree to my phone line. All the while he kept a safe distance from me following the pandemic guidelines. He was professional, yet caring and friendly. He did his job well and then some...thank you, Greg! read more

They did not honor their guarantee. They try to up sell you at every opportunity. They blamed the victim. The story: We had a routine maintenance check in June the technician was on time and professional. He seemed to do his job with ease, while he checked our HVAC unit inside and out. We mentioned the HVAC wasn't as cool as well as it once did. The technician checked the pressure and deduced that our unit was a pound shy of coolant, quoted us a price, and topped it off. After, he claimed he did not have a hose long enough to reach our outdoor unit from the spigot and asked me to do it on my own time -- he was backed up. "No worries," I thought, I like to get my hands dirty. On the way out we gave him a water, it was a hot day, and thanked him for his work. Which, we found later was literally nothing at best, or likely he ruined out entire HVAC. A few days later we receive our invoice, the coolant he added (which cost more than 40 bucks a pound) was missing from the bill. We thought, "Wow, what a great guy!" The issue: A day or two later the unit could not cool the house. We figured the heat wave was too much for the unit. However, later, on a relatively cooler night just 29 days later, my neighbor came knocking on our door. Our unit was dripping on the floor below. It seems the evaporate drain was not working properly (the drain is listed as a checklist on a routine maintenance check item). We call the Air professionals the next day, and they immediately send a technician; though, oddly, it was the same guy. Finding noting wrong, the tech. said "I think you need a new unit. Your coils aren't cool enough. They must be clogged." [That is not a thing] He pushed us to have their sales rep come the next day (since he was conveniently in the area, of course) We told him that we wanted to check into our current unit's warranty since it was only just 10 years old, which he begrudgingly said that he would not include on his write up because his boss would be upset. He then claimed we owed for the visit. We, foolishly, paid. After a few nights in a hotel (the house was unbearable--this was mid heatwave) we got a second and third opinion. Both companies believe they put the wrong gas/coolant in our system, rendering the entire system useless, and costing us thousands to replace. We called the Air Professionals. We had many long conversations and they refused to do anything about our now busted system (Why would they? There is no evidence to prove otherwise. We can't have the gas analyzed, we don't live on the set of CSI). Calling me a liar and claiming no coolant was used. "You must have been mistaken," he declared. They offered to send a technician to check it again to see the trouble... Would you trust them? They did not honor their 90 day guarantee, they would not give us a refund of any sort, and they claimed we were liars. Do not trust this company. If you do, get an invoice BEFORE you pay and follow them around asking questions as they perform the job. Air Professionals = A wolf in sheep's clothing. read more

We've been using Air Professionals since 2013 and they never disappoint! It's a pleasant experience from start to finish. Erin schedules your service appointment and she is always happy to help. All the technicians are extremely professional, arrive on time, and wear covers over their shoes to avoid tracking dirt into your home. Doug was the technician for our most recent appointment and he did a wonderful job explaining everything to us and giving us a breakdown of the service. He was also great with my dog and took the time to make her comfortable around him. read more

Air Professionals has been handling my AC repairs and maintenance for 1 year. They are a reputable shop with great customer service. I ran into some concerns with a maintenance they performed and they responded with empathy and understanding. They sent out a tech to review the concerns and redo the maintenance. Their prices are reasonable and their staff across the board are professional, courteous, and pleasant to deal with. I would recommend Air Professionals as a service provider to anyone. Keep up the customer obsession and quality work. read more

Christmas is just a week away, which of course means the furnace has to start making funny noises and threatening to go on strike. Air Professionals, help! Greg was here within hours. Then, a Christmas miracle: the fix was quick and financially not painful! Greg did not pull any punches - my furnace is old, I have been remiss with regular maintenance, and it won't last forever. But Greg fixed what needed fixing, gave his opinion how long the old girl will last, and left it at that. Guess who I will call when it needs the inevitable replacement? read more

EXTREMELY DISAPPOINTED. We've been a satisfied customer for 13 years until this past week. Our unit wasn't producing much cold air so we called for service. It arrived the next day on May 19 and a part needed replacement. They were to get it and install it the next day. It didn't come in. I called every day since then, sometime two times a day because "the part would be in tomorrow." I even said I'd pay for expedited shipment. It just arrived today, May 26. I had to call them to ascertain if it was in, twice today May 26 before I learned it was in. I expected to have it installed tomorrow, Friday, but they told me they were booked. I said more than once that we have an 80 year who recently had open heart surgery living with us and the heat (90 degrees plus) last weekend was bad for him and that there'll be high heat again the next several days. The reply, "I'll try to get you in for installation on Tue.," 5 days from now!!!!! OUTRAGIOUS. They couldn't care about this health issue. I was surprised. i'm very unhappy with Air Professionals service and lack of help for what could be an emergency situation due to the heat. If our 80 year old dies, we'll sue Air Professionals. We pray that doesn't happen. I AM EXTREMELY DISAPPOINTED WITH AIR PROFESSIONS AFTER ALL THESE YEARS. read more

This company Has always been, prompt, reliable, fair price, courteous employees. I have used then for 14 years plus, they came to my aide on July 4th during a great heat wave of over 100 for a month, I had called Ryan AC and they stood me up 3 times no call and I took off work for them. I had no Air Conditioning. I called Air Pro at 430 in the morning on the 3rd and they came to install on the 4 th, I am forever a customer. read more

We had Drew out today for our fall furnace maintenance. He was very professional, neat and very knowledgeable about my system. We have been using them for years, always great service. See you guys in the spring. read more

I needed to replace my 21-year-old HVAC system. I had five contractors out for estimates, and didn't like any of their answers until I met Scott from Air Professionals. The first point in his favor was a small one: he took his shoes off in my house without being asked. He spent 2.5 hours with us, during which time he did a heat load test, measured our ducts, checked out the old system, and answered all of our questions. Of the five contractors we had out, Scott was the only one who did a load test. Others said we needed anything from a two-ton (based on the old unit) to a 3.5 ton AC unit, without any particular reason for their recommendation. Scott came back and said we needed 2.5 tons. He explained his reasoning, and told us we needed to change existing duct work to handle that capacity. No one else even looked at the existing duct work. The guy who said I needed 3.5 tons didn't tell me I needed to change existing ducts to handle what Scott's load test said was much too much air. Scott was not pushy, and helped us make an intelligent choice. He helped us choose a system that suited our house, not the most expensive stuff Carrier makes. The job was scheduled for the week following the estimate. Air Professionals called to let us know they were on their way, and a four-man crew arrived on time. The guys looked professional, all in blue logo polo shirts, and black pants and shoes. Josh, their lead technician, led the crew: Ken, Jerry, and Moses. Josh is as meticulous and as picky as I am. For example, one of the pads the furnace sat on had a ragged edge facing out. I noticed it, thinking that if it were me, it would bother me, but of course it was no big deal. Josh apparently thought the same thing, because he turned it so that a smooth edge faced out. He is that finicky. All of these guys take pride in their work: Moses, for instance, is an artist with sheet metal, making the pieces he needed on a bench in their truck. The guys laid tarps through the house, cleaned everything up when they left, took their shoes off when they had to walk into carpeted areas, listened to and responded to all of my requests, explained what they were doing, and didn't mind one bit that I sat around watching them work. Finally, I can say without any reservation that their installation is a work of art. Absolutely beautiful. Plumbing and wiring neat and clean, everything tight and as out-of-the-way as possible. I'd delayed replacing my old system because I was afraid of a sub-par installation, and I can say without reservation that I'd hire these guys again in a heartbeat, and recommend them to anyone I meet. Thanks, guys. read more

Air Professionals installed a compressor for my upstairs system. Turned out to not be large enough, they came back took more measurments and replace the unit with a larger one. System works well now. I would recommend them. read more

We had an issue with the temperature not reaching the setting on our Nest thermostat. Greg L. increased the fan speed and checked a few other things and everything is great now. Thanks for the friendly, thoughtful service, Greg. read more

I have had only good experiences with Air Professionals starting with the initial sales call through installation and 1st year service. So when my 2nd year service came due I had high expectations and was not disappointed. Doug came to my home, he was professional, courteous and very knowledgeable about his business. I ask many questions and always curious to see what service people are doing. That did not seem to bother Doug and in fact he seemed to enjoy explaining things. read more

My family has been using Air Professionals since 2008, and they have been outstanding. They are prompt and perform good work. George (who showed up today for regular maintenance) has been to the house several times and is excellent. read more

After checking several resources, I choose Air Professionals to replace my AC system. From the first phone call till the work was completed, was first rate. If you want the best equipment, knowledgeable workmen, appointments kept and confirmed, and work area cleaned up when installation is complete do not hesitate to contact Air Professionals. AC system that was replaced was at my home in Clinton,NJ read more

The staff and all the Tech's at AP are simply the best. Never met the owners but whomever they are, the know how to hire quality people and run a top flight service company. We bought our new A/C and heating system from them two years ago and have been impressed with everyone we've interacted with; special Kudos to Laurie who answers the phone, cheerful, polite and always tries to accommodate special requests. Thanks AP! read more

Could have been 5 stars if they didn't charge me $101 for an exact part found online for $17. I understand that you put labor charges into the price of the part but you shouldn't charge consumers the additional time of installation when the tech installed it in the first hour. Just seems wrong read more

Working with all the incredible people at Air Professional has been an amazing experience! They are kind, responsive, friendly and most importantly HONEST and there to help you! When looking for a "partner" to do business with choose Air Professionals! Mike read more

Excellent service. Sends reminder in advance. Confirms appointment a day or so in advance. Technician professional - puts on plastic booties to keep the house clean, left copy of results of tests with us, explained the results of the service call. We've been extremely satisfied since they did our original HVAC replacement 5 years ago. read more

Wonderful company, fabulous employees. From the first phone call to the arrival of the technicians, this company is 100% professional. We've been customers for many, many years and they have always been honest and easy to work with. Thank you Air Professionals for keeping us cool in the summer and warm in the winter. read more

I met Scott over the weekend and coincidentally needed AC service the following day. I called at 7am and my call was answered. Within twenty minutes there was a service man at my home. Travis was quick and polite. I was concerned with the hourly rate but Travis did not waste any time and got right to work. I am happy with the service I received. My AC concerns were alleviated in a flash. read more

Their first visit cost me about $250 and the problem was not fixed. They came back again and charged me nearly $500 more and did the same thing they did on the first visit but better. I complained that it should have been fixed the first time and they said it was my fault because I installed the system myself. As if they can't guarantee their work if someone else installs the system. It shouldn't matter who installed it, they are called in to fix it. It took them two times to do it. I shouldn't have been charged for their first visit. Not happy! read more