AMAZING CUSTOMER SERVICE! I had a couple leaks in my unit and sadly had to replace the entire…read morething. After getting several quotes I had a friend recommend Always Comfortable and was so glad they did. Tristen answered the phone immediately. We set a time for them to come look at my unit and he and his dad Spud were there on time (a nice change from the usual repair people). They assessed the problem and got back to me pretty quickly with the cost of replacing my AC/heat pump which was more then fair and much better then the other quotes I had received. They were back out a couple days later and replaced my unit, thermostat, cleaned my dryer vents, and many other things going above and beyond. They were great at communicating with me during every step. I would HIGHLY recommend these men Tristen and Spud with ALWAYS COMFORTABLE HEATING AND COOLING IN HAZEL GREEN! Thanks guys! You were life savers!

So we had a heat pump not working in a rental house. After calling our normal HVAC guys only to…read morefind out they would be there at the end of the week we said, "no thanks". On Saturday evening, we called Always Comfortable Heating and Cooling, left a message and he called back within minutes. I explained the issue with the unit and he promised to be there first thing on Monday. He arrived early, determined the problem and drove into Huntsville to pick up the part. By 2:00, he had replaced the motor, tested the system and was onto the next house. Needless to say, he will be the one we call for maintenance and repairs. Highly recommend this company!

Received proposal that was fair and responsive; could have done well with JagAir, but went with…read morecomparable company/value. On my referral list.

Lyndon and Josh were fantastic on swapping out my old unit and getting me into exactly what I…read moreneeded. Lyndon never tried to upsell me on anything and actually kept me from spending alot of extra money I didn't need to. Will definitely be maintaining a relationship with them on maintaining my system..

Very pleased with professional attitude and great work to replace water lines under house due to a…read moresudden major leak. Thanks to Justin, Morgan, Jeremiah and DJ. Always a great attitude and conscientious work, and when I had an after hours question Morgan was available to answer. Thank you guys!

INCREDIBLY DISSAPOINTED! BE WARNED!…read more We scheduled a service call for March 24th, 2026 and were told that the technician would be there in the afternoon and would call on his way. We took off work and waited. Text messages came assuring us they were on their way several times, only to get a voicemail later that they should have scheduled it early in the morning since there were 3 air conditioners and wouldn't make it. I called back, rescheduled for today April 14th. I received a text message this morning letting me know I was on the schedule and that they would be in contact with us when the tech was on his way. By 11:00am I had heard nothing. I contacted them (all done through AI mind you) and they said they heard my concern and someone would be coming out still today. At 3:00pm I contacted them again and they said now, the gentleman that was scheduled to come out here was stuck and couldn't come out until tomorrow...So do you think they were actually going to come out tomorrow? The answer is no. I live in a rural town which they CLAIM to service but its only if you are convenient. Poor planning, poor scheduling, they will drop you for their higher paying jobs. They don't care to lose your service because they can't keep up with it anyways. Take my advice and call someone else. Insincere. Diengenous. Should probably higher some real people. Now certainly wouldn't trust them to do a good job and not rush to something else.

For those looking for a short yes or no, I would highly recommend Lee Company for anything they…read moreoffer. For those who want details, read on. My residence is in Madison, Alabama. Over the last couple years, I have used Lee Company for multiple services including plumbing, electrical work, air conditioning, and the latest, crawl-space encapsulation. The first experience was for some plumbing work and the experience was top-notch, so when I found the other area they work within, I contacted them when other needs arose. Their quality work, communication, expedience, and most notably, the quality of their staffing these areas continues to impress me. This review is primarily centered around the crawl-space encapsulation, but let it be known, the review pertains to every single time I've dealt with them, in every area. This project started out with a quote, which Josh came out and provided a clear quote, answered my questions, etc. It was not cheap by any means - roughly 22k, so the next step is obviously a second quote. For that, we contacted "the gorilla" of the industry. I explained to both parties that I am interested in fixing the problem, not eating or eating in my crawl-space. The second quote was roughly 30k, with the additional note that I would need to contact an electrician and arrange that work to be done outside of that. When the second quote was complete, the representative asked how that compared. I told him he was substantially higher, plus I would need to contract an electrician on my own. Rather than defend what was quoted, the representative immediately started throwing out things that were previously needed to "fix the problem" to get the price down to compete on price. I questions Josh about some of the items that were so quickly tossed by the gorilla and asked if an of those would be something I should consider adding and the answer was that it would not hurt to have those and Lee Company could provide them, but my situation did not require that to fix the problem. I liked the fact that Josh did not try to extract every penny possible from me, but rather respected what I was asking for, while it seemed the opposite after watching these events unfold. The 2-man crew (Ethan and Xavier) that showed up for the bulk of the encapsulation work was stellar. They showed up the morning they said, when they said, and my wife and I met them. They gave us a brief walk-though of their plans for the week's work (a reminder of what Josh outlined when telling us what to expect), and we left them to their business. At the end of the day, when we saw them packing the truck and collecting the day's debris, we would briefly meet with them, and we always got a 3 minute status report, what's next, what to expect tomorrow (maybe some noise when attaching the liners, etc.), and off they went. Every day, same thing. Professional but friendly, and getting it done. Then, the third day, the electrician arrived to take care of that part of the work, and they seamlessly continued the work at hand (NO additional work by me to schedule, arrange, etc.). This is the second time their breadth of capabilities helped - the other was when my water heater sprung a leak and the plumbers needed consult from an electrician to finish the project. At the end of this project, it looks amazing. I still don't want to eat or sleep down there, but I would not be frightened to do so, either. I've probably had about 7-8 projects now that I've used them for, and they have all been ones that deserve kudos. To the person who oversees the staffing and execution of Lee Company in Madison, Alabama, you have an exemplary staff, from call center, to sales, schedulers, and technicians. I don't pass out five-star reviews without reason - I will one star companies that deserve that in hopes they fix the problems and let others know to be cautious. I also don't feel compelled to review every service provide I use for something - if the service is generally as expected (3 star), I probably won;t bother. But I also make sure and try to help anyone who reads reviews, as well as those who are reviewing these from within Lee Company, know when they have a real winning environment. I honestly have not met or talked to anyone on the entire staff that I would hesitate to contract for their specialty. Whatever process you are using to select your representatives, I think you have a winning formula.

As a Plus Lee member, I have had six scheduled visits from the company to my house so far. They…read moreare efficient, upfront about the pricing and do a very good job. The experience that they offer makes me feel like no issue I am experiencing is too big for them to fix or show me how to fix. I am very glad that I called these guys the first day I had a problem (of my own doing).

We had relocated from another state. When the washer was unpacked and connected, the soap dispenser…read moredrawer would not open. I called A & A, and was given an appointment range between 7 and 12 the next day. Some would say that is a big range, but consider that this is a 1-person small business. Each appointment could take from a few minutes to a long time to troubleshoot. There would be no way to lock in a short span for arrival time. Turns out she called me around 8 in the morning and said she was on her way and would see me in about 45 minutes. She arrived as promised. Curious, I asked how many service calls she made each day. She responded she had 9 that day. Point made. Within 15 minutes, the top was off the washer and she found that the soap cup had jammed the drawer, probably due to abusive handling during the move. The washer was put back together and the drawer worked perfectly. I mentioned that the mover didn't seem to do a very good job installing the dryer vent hose. She checked and found the hose was compressed in a sharp bend. She mad some position adjustments and made the hose is right. I was exceedingly happy about this because improper dryer venting can cause wear and tear and other safety-related problems. She noted physical damage on the invoice for purposes of our claim to the movers - the washer/dryer were about 3 months old. The charge for the visit was very reasonable. The relief to our angst was huge! Would we be return customers? You bet! Can we recommend A & A? Absolutely.

Appliance Repair Quality of service 9…read moreReasonable prices Friendly and responds within reasonable time!

I highly recommend this company if you want honest professional and courteous service. Didn't try…read moreto get me too get stuff I didn't need. Show me the problem and explained it where I could understand it. They're going to be in my go-to from now on for any kind of problems with my heating and cooling system.

A/C unit not working in July and it was hot! I contacted Apex and they were here that morning,…read morediagnosed the problem and had my air working before lunch. It was a reasonable price. Nathan was very courteous and fixed my problem. If you are in need of a/c or heating repair give him a call.

Called Casey Beyer on a Sunday to come over to give us a quote on a busted blower fan on the a/c…read moreunit. He arrived within an hour, reviewed the situation, said he'd call Monday morning with a price. Sure enough, Monday morning he called with a very reasonable estimate, we ok'd, he purchased the blower and had it up here and installed by 1:30pm. He did what he said he would do, at the price quoted, made sure the a/c was working properly. Very happy, will use him again. His labor and parts rate were $600 LESS than a larger competitor that we'd called first. It pays to shop around folks....