I had my HVAC system installed just about two years ago, with an extended warranty. I went with…read moreCalloway & Sons solely based on their positive Yelp reviews as my friends really didn't have anyone to recommend. I'm not going to lie: getting this system installed in a home we were living in at the time was not a pleasure and I won't ever go through it again. We had to get the duct work done which is a horrifying mess (there's no way around it) and to Calloway & Son's credit, they did suggest we go with a split system. Live and learn. We also thought we were getting a system with zones which didn't happen and it was never fully explained why, but in these old homes with impossibly high ceilings and two levels, your bills are going to be extremely high if you have one single unit. It is what it is. I certainly don't blame them for that! But on to the most important stuff: the system is pretty good. Again, old house, not the greatest insulation and taking all that into consideration we are comfortable 80% of the year. The other 20% of times are where things are a less than awesome: this year's blizzard and any extremely cold days mean for a very hot upstairs, requiring us to run the window AC unit. And on those blistering hot summer days, there's no way we're comfortable upstairs without the window unit. Again, my house... it's ancient. It wasn't made for these types of systems. Last summer, there was a day in August when the system stopped working on a Friday. I was more than a little disappointed when I was told they couldn't give us a service visit unit until Monday. If you live here, you know it is literally unbearable to not have AC on a summer day. Luckily the very kind lady on the phone worked with us and fit us in. I also now pay for insurance that ensures priority service. I was only able to afford to get the HVAC on the owner's side of my two family house done and that was about 25K. The financing was not great... if I hadn't paid it off ASAP, it would have been almost double that. So try to pay it all upfront if possible. At least the option is there if you need it.

My vent wasn't blowing in only one room. Ricky came out and was very knowledgeable. He assessed the…read moreunit and diagnosed it very quickly. He discovered that one of the duct ties had come loose and he attached it. He explained how the tie and duct came loose and the entire process. I'm a bit more knowledgeable now! He went above and beyond!

Xavier was an excellent technician--professional, knowledgeable, and helpful when he was able to…read morecome out. My concerns are mainly with the scheduling and office communication. We were scheduled 2-3 times, but no one showed up and we were not notified in advance. We ultimately waited five days for an appointment, which was very frustrating. The biggest concern came when it was time to pay. We were told at an unusual time that they could only accept Cash App or Zelle because the credit-card machine was down. I asked whether there was another payment option, but there was not. For an HVAC company, being limited to those payment methods raised concerns for me--especially after already waiting several days. In the end, we had to wait even longer while looking for another company. Very SKETCHY! Xavier deserves credit for his service, but the scheduling, communication, and payment-policy issues need to be addressed.

Xavier did a great job installing our new Bosch AC. I was thankful they were able to finish the…read morework on a Saturday due to weather conditions the day before. I highly recommend them. Their prices beat 4 other recommended AC guys with better a quality product. Thanks again Gerard & Xavier!!!

Joe and his guys have always been good at taking care of all our home HVAC need we called this week…read moreabout water heater and they had it all done in 2 days from us calling to see if they could fit us in. Very reliable from my experience and friends that have used him for many years. He will give you a fair price and get your problem repaired as fast as anyone I d. They always give us options of what has to be done and what can wait. Thanks again Highest recommendation. Sept 14 2019, Had to call Joe for leaking condensation coming thru the ceiling. It was a Saturday today so rates were higher but he warned me and gave the rates still very fare. He was able to get some one to the house within 2 hours. They finished repair within 1.5 hours and the repair was half of what we expected. Again he came to are HVAC rescue. Thanks, Joe and his guys are great.

Our A/C went out last night. My husband is disabled and can not control his body temperature, so…read morewe looked online for a company with 24-hour emergency service and found Joe's. Since he was local, we called. We were met with "are you fucking kidding me? It's midnight". First sir, it wasn't even 11pm when my husband called. Second, YOUR website says 24-hour service. He then started to tell us his pricing if he came out this morning because I'm going to patronize a business that curses their potential customers. If you need 24-hour emergency service, DO NOT CALL JOE'S NOTE: I rated one star because Yelp won't post my review without a star rating. My actual rating is 0.

I saw the van at my neighbors (shot-gun double) and caught the gentlemen as they were getting in. I…read moreasked if since they fixed my neighbors AC if that fixed mine also. They said no but to park and lets go inside. The three gentlemen spent hours working on my unit on the spot. And the bill went straight to my landlord so didn't have to worry about that. They were very courteous and professional. Would 100% recommend. I have AC without having to do anything! Thanks guys.

My air conditioner goes out in Mid August. I called Daryl, he came out to look at my AC the same…read moreday, but I was at work, so he couldn't come inside to look. He Gave me some recommendations over the phone to try to get it running. When nothing worked. He came back out the following morning, realized I needed a new unit, then completed the job within a few hours. He and his crew were very nice, professional and most important. Fast!!! I will 100% recommend him to anyone and everyone who needs AC work! Thank you Daryl for getting me and my family (including dog children) cool again!!

Jacob came out and had my A/C up and running within 30 minutes. Turns out the capacitor on my…read more7-year-old unit had gone out -- who knew!? He explained everything clearly and didn't try to upsell me on anything I didn't need. I also signed up for their $189 Preventive Maintenance plan -- living in the South, the A/C runs constantly, so it gives me peace of mind knowing it'll be taken care of. Great service, fair pricing, and no stress. Highly recommend!

Highly recommend using this company! We woke up with no heat one morning, after calling this…read morecompany they had a technician at our house by noon that same day to fix the issue. Our technician Sam was really great! He was very knowledgeable and he quickly fixed our HVAC issue, and he even gave us a discount on our total charge. Really great service all around! Thank you so much for your assistance Sam!!

Paid for their membership program, which typically includes a summer and a winter maintenance…read morevisit. Its been well over a year and they provided neither of those to us, and are not working with us to schedule anything. And of course, they refuse to refund any of our payments for services not used. Total scam, avoid at all costs!

I would warn anyone to stay away from Total Maintenance. I've lost thousands of dollars in supposed…read more"repairs" that are extremely overpriced and nothing is fixed by the end of it. After they come out I've had to call other electricians and plumbers. I've had pieces reused and not replaced as they were suppose to be. I wasn't told that the wiring to my AC could start a fire. They also harass you about scheduling and payment repeatedly and when asked for estimates in a pdf you can bet you'll need to ask three times for it along with removing the extra charges and work they claim you need that isn't necessary. They communicate poorly and are very pushy.

Kevin came over the next day when I called he came all the way to the northshore. He was very…read morepolite and professional thank you for service i would recommend Gauthier's air conditioning and heating to anyone looking to get their air conditioner serviced. So thank you .

mr. gauthier has been servicing my 17 year old ac/heating system for the past two years. i can…read moreconfidently say that i'll probably never find a repair person that i trust more than him. mr. gauthier's number one priority is to provide quality service/repairs to his customers at a reasonable price. two years ago, he diligently worked with me to find the most affordable solution for the repairs needed to my furnace. most recently, when i had to set my thermostat at 72 just to maintain the indoor temp in my home at 77/78, mr. gauthier serviced my ac system....now i'm able to cool my home with the thermostat set at the recommended 77/78 degrees. mr. gauthier is professional, honest/straightforward and courteous. he patiently answered all of my questions. no doubt mr. gauthier is simply the best!!!

Don helped repair our home after a hurricane. We had already been through two electricians who tore…read moremultiple, unnecessary holes in the walls and were hesitant to hire a third electrician. So glad we did! He was hired to do a couple simple jobs, but called us to ask if he could repair a switch outlet that was installed improperly. We were so thankful for that. He also gracefully cut out and installed an outlet on top of our new wallpaper. Great attention to detail, nice, and professional. I recommend his business.

Well, approximately a year and a half has gone by since I reviewed Alliance Electrical Services and…read moreI found myself in need of a few electrical items that needed to be addressed. I consider myself moderately helpful around the house, but when it comes to fooling with electricity, I leave it to the pros. There's nothing worse than 110 or 220 volts surging through your hand to get your attention. (Been there, done that) I gave good old Don Senac a call, and we scheduled an appointment that fit my schedule. The job, for an electrician, was quite easy. I had a light switch replaced, a reverse polarized outlet rewired, a bathroom ventilator that wasn't working and a bathroom exhaust fan that wasn't working. I'd bet my bottom dollar that most electricians would have told me that both bathroom light/heat/ventialtors needed to be replaced. However, Don repaired both of them, charged me an excellent price and saved me from buying two new bathroom ceiling fixtures. Can't say enough good things about this place.