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    Air Care Clean

    5.0 (1 review)
    Closed 9:00 am - 5:00 pm

    Services - Air Care Clean

    Air duct cleaning

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    2 years ago

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    Drabek & Hill

    Drabek & Hill

    3.7
    (25 reviews)

    Service technicians are all top grade professionals who know all the details of their area of…read moreexpertise. We rely on them for regular maintenance as well as possible breakdowns. Never disappointed.

    I requested assistance in troubleshooting a flame loss code on a tankless water heater. It was…read moreapparent pretty early that I knew more about these units than the employees who came out. One was in training and spent a majority of his time sitting outside on his phone. That aside, the primary tech stated they rarely work on these and I had suggested a few things to look for which he agreed was a good idea - almost as he was remembering some distant training he had. He used a service valve that filled the condensation pipe with water which presented a leak within the wall coming out under the drywall. Instead of connecting a hose or something to drain into a bucket he kept using it and causing more water to fill inside the wall. Eventually they had to call the manufacturer for support and they required a manometer to successfully troubleshoot, which the tech proceeded to call a "worthless piece of shit" and hung up because they were not equipped with these tools. They had to come back the next day after acquiring the tools which were ~$100. They proceeded to confirm the heat exchanger and gas valve needed replaced under warranty. The parts were sent to D&H directly while I awaited the quote... $2800 in labor to replace these parts. This was egregious and downright unacceptable. I refused the estimate and requested to pickup the parts myself which they would not provide me as the home owner. The option was to send them back to the manufacturer and I would have to request another warranty replacement. This meant a delay of over a week to send back and honestly felt like a hostage/punishment for refusing their estimate, call out another company, request the parts again and have them replaced. The manufacturer was very helpful in facilitating this but with numerous calls and emails by me to both in order to resolve this made this experience much worse than it had to be. Ultimately, went with McConnell plumbing which replaced the parts and repaired the leaking pipe for $650. They were incredibly professional, knowledgeable, and went above and beyond to provide a great experience. I won't ever to business with D&H after this and will ensure to tell friends and family who ask for recommendations to not to business with them either.

    Air Care Clean - hvac - Updated August 2026

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