This has to be the worst post office I have ever had the misfortune to use! They spend most of…read moretheir time behind the scenes trying to look busy, rather than serve! There's the older guy that I actually thought may have had an accident in the past because he is so, so slow! Only to find this is not the case and he is just arrogant (as suggested by one of his work mates). Then another guy, patchy hair, slow and just damn irritating, all you want to do is get served and get out after the long wait but all he's interested in is selling you stuff you don't need or chats away like an old woman after he's served, making the que even longer. Then there's the brash blonde scouse woman and the younger girl with shoulder length dark hair (not the full shilling), crack a smile will you girls! Better than the dirty looks you throw out to all your customers. Every time i have been here I have received nothing but rude comments and dirty looks from staff and i'm not the only one to experience this. I have never had such bad customer service in all my life! There are one or two that are really good at what they do and really upbeat but the others just let the team down, such a contrast. The managers need to do a spot check on this place and sort the dossers from the workers.

I come to this area of England every year and one thing that always intrigues me is that whenever I…read moreneed to go to the Post Office in the village of Formby, THERE IS ALWAYS A LINE (Queue). It is amazing, no matter what time of day you go in, there is a one and it is usually long. Yesterday, I went to change some cash from dollars to pound sterling and the line was pretty long--the good thing is that I got a chance to chat up some of the locals & hear some funny stories. Although the queue was long, it went really quickly. I will say they have fantastic customer service and will get in & out in a jiffy. They have all your mail needs there--everything from stamps, envelopes, cards, stationary and writing instruments. I love that they do not charge a commission for changing currency and they chat me up a bit because I have an "accent". It is very efficient and that is a huge bonus in my book.

Matthew is the best knowledgeable and courteous pity the post office as we know it is finished.read more

The Postmaster and Postmistress helped me through a concern with my car tax. This entailed…read morespending some time on the phone on my behalf whilst a queue of customers was building up. I was treated with kindness and patience throughout and never made to feel a nuisance. Since the family have owned this post office, I have always been served with courtesy and friendliness. Thank you. Carmel Reid

The new owners are doing a fantastic job and are lovely as well. They have worked really hard to…read moreturn that shop around and are very pleasant to deal with. The old owner was a right miserable so and so but these guys are so helpful.