I can't say enough good things about this company! We had a significant project of needing two chimneys and a wall completely redone due to water damage resulting from the kickouts and flashings being installed incorrectly on our home. I obtained quotes from several stucco companies for stucco remediation work. The companies we talked with ran the gamut of professionalism during that quote process, but in the end we ultimately decided to go with Ai Restoration.
I was hesitant because their quote came in the highest, but I really felt that they were going to do a true remediation and we would not have to have work done again in a few years down the road (some of the quotes we received merely replaced the stucco and did not include a water management system to prevent the problem from occurring!). As we moved forward through the project, it became clear to us that the 'cheaper' quotes would have had overruns, or the work would not have been completed to our satisfaction. The true cost likely would have ended up being comparable to Ai. Ai included a contingency into their quote which would be returned if not needed. The other companies did not include this and we know they would have hit us with those overruns after they had begun the project.
Our project lasted six weeks...exactly as quoted. During the entire project, everyone was fantastic! Everyone we dealt with at this company works as a true team and was always extremely professional and customer focused. I hesitate to give specific examples because I do mean everyone - there wasn't a person we talked to, from a worker on the house, or anyone we ever dealt with that didn't put us at ease with their competence and professionalism. You might expect that from the company owner or salesperson, but it's incredibly refreshing and did a lot for us to have that same level when talking to the person who was putting up a scaffold or taking down a wall. The office manager (Karen Freeman) is very knowledgeable and was so helpful from the very first time I spoke to her. She was always accessible and extremely responsive...exemplary in giving customer attention. This also holds true for our project manager, Andy Risbon. He provided a very detailed quote, did an excellent job in managing the entire project and always responded promptly to our inquiries. He explained the process to us and kept us informed throughout. That is compared to most of the competition, where just getting a person on the phone or having someone actually show up when they said they would was a challenge! The crew did an excellent job as well, working some very long days in some extreme heat. Every day, they thoroughly cleaned up the work area. They were also very professional and courteous throughout the process.
The final project looks great and we now have comfort that the project was done right and our stucco issues have been properly remediated. I almost never write reviews, but I wanted to share my experience in working with this company because I really feel that they are likely the best stucco remediation company out there! read more