My wife has tried two times to get help on fixing our riding lawnmower, and both times she had…read morenothing but trouble. First time she called they told her we'll call back later today or first thing Monday, never heard a word either time. the Second time she called on Monday, they not only put her on hold for about 4 minutes, the man said that he had to talk to his boss and would call back, never heard a word !!!. You know, if you don't want the Business fine, just tell us, don't give your potential customers a run around Ok?.

Decent selection followed by decent service. Came in to purchase a leaf blower and trimmer. Left…read moresatisfied and felt like I was taken care of. Not the worlds best customer service but they tend to treat me well. This place has been here ever since I was a wee little lad and seems to still be doing quite well.

I can not say enough good things about this business, we have had our John Deere tractor in for…read moreservice once this year and our Frontier pull behind mower in twice (2 different issues). This business has wonderful customer service! Everyone there has kept us informed as to what the issues are and the progress made. We have had calls from Carol and Gary, they are both so helpful and friendly, Carol even texted me some as our signal out here is very poor... They are so down home nice and very reasonable prices! Thank You, Carol and Gary! Would definitely recommend Sloan's Implement

I am a retired IBEW member and we have 15 acres in rural Shelby county. Sloans and John Deere takes…read morecare of all outdoor grooming needs.

I bought a John Deere 2640 from Neff that was sold to me as "running, driving, ready to work…read moretractor." The first time I hooked an implement to the 3 point I realized it had a massive leak from the Rockshaft, which lifts the 3 pt. When I talked to Neff about it they said they would search for a replacement, but you can no longer get them new and they said "we won't get a used one." 3-4 weeks pasted without a word, called several times and the sales manager wouldn't return my calls. I ended up having mine sleeved from a machine shop and brought in the receipt to the sales manager. He spoke with the owner and they said they would give me less than half of what the repair to install it because "we negotiated on the price when you bought it, and the pervious owner never said this tractor had problems." Extremely poor customer service, no returning phone calls, sales manager was constantly arrogant when he talked to me. Needless to say I will never give Neff anymore of my money, I will go to Martin Sullivan rather than step foot in that store again.

The staff at Heath's is friendly and knowledgeable and are helpful with your shopping needs,…read morewhether it be a tractor of some sort or toys for your kids. They also have John Deere apparel (even some for girls) and different cleaners for your home, like window cleaners and the like. Heath's is getting a return customer out of me.

I bought a zero turn ferris stand on sixty two inch deck had mechanical issues today, took it in,…read morethey got right on it.Absolutely, best customer service I have ever had.Eric beeser and justin Hutchin our top notch in their customer service.Absolutely a hundred per cent satisfied

Had to drive a fair distance using them for a warranty repair. When we went to settle up the…read morewarranty only included the parts, which I understand. But they stated it's only covers seven dollars in parts, and if you want that cost of parts removed we would have to come back again for someone to change the ticket. I could have stayed local- non warranty and been better off, and will next time.

A neighbor recommend I check out Martin Sulluvan for my lawn care equipment needs. Best…read morerecommendation I've received in a long time. The price was better than I'd anticipated and the service was far beyond what I'd experienced elsewhere. I'm so pleased to know I have a great place and even better people to count on when it comes to making my home look good.

So I want this to be considered a two-part review: Martin-Sullivan Sales and Martin-Sullivan…read moreService. It would be unfair to paint the whole business with the same brush. Let's start with the bad... Service. I bought a well-known, expensive brand of chainsaw from this company in the winter of 2014. In the fall of 2015 the saw overheated and seized. The service department claims that it was due to user-error. I disagreed, but I can't say with certainty as my father-in-law was the one using the saw at the time it failed. Either way, I'd had the saw for approx. 10 months and took it in for the service dept to look at. Within the day, the service manager had contacted me and said it was user error and the saw was completely shot. It wasn't an issue with improperly mixed gas... the saw was allegedly run with the chain brake on causing it to overheat (again, I can't say with certainty whether that happened, my father-in-law disagrees completely with that claim). I was displeased with the diagnosis and asked if there was anything he could do. He said he'd try to get the manufacturer to pay for some of the repairs. After a few days, he let me know that he wasn't having any luck getting any help from the manufacturer, so I told him that I'd just come get the saw and not ask him to do any more work on it... all of the time thinking "boy, a well-run business would help me out somehow with a store credit towards a new saw or just eating the cost of the repair knowing that I had spent money there and planned to spend more". When I came to get the saw, I asked the service manager "Ok, what do I owe you?" His response, "Nothing. Just buy your next saw from us." I thought to myself, "well I guess that's something... I'm planning to replace the saw in the spring, maybe I'll come back here because I've had such good experience with the SALES DEPT". About a month later I get an invoice in the mail for labor and diagnostics costs. I call the service manager and ask about the invoice and whether it was sent by mistake. His response, "No. You didn't come buy another saw from us so I'm charging you for the repair hours. If you come by a saw before the year-end, I can clear that charge out." This is on December 22nd!! This is what I'm hearing: you have a week to come spend several hundred more dollars at a business who didn't help by servicing your first purchase... if you don't come in the next week, we're going to charge you for time and labor on a repair that we didn't even have the decency to help with in the first place. In the end, I'm going to pay the invoice and wash my hands with Martin Sullivan, which is too bad because, as noted below, their sales department has been great. My experience with the sales department has been very positive. I've purchased chainsaws and gotten tractor quotes from the sales department and I've always been very pleased with the time they've taken to talk through things with me even though I wasn't spending $50K+ like most large farms. I would give the sales department 5 stars by itself if I could. They're friendly, knowledgeable and do a good job of making me feel like they care :) If I'd had a better service experience, I would happily spend more money at this business. Take all of that for what it's worth. Just sharing my experience...

Purchased a splitter off of Nord outdoor power. I have had work completed on other equipment and…read morewas very pleased with their service. You won't go wrong doing business here. Thank you Nord Staff Bob Ballenger

Took mower in first of May , got me right in as I was told they had an extra mechanic to help work…read moreon and be less of a wait, as I took mower home 2 days later.. Love my toro myride, as it out performs my John deer and definitely faster and great quality!!

Great work for a very reasonable price! Very pleased. Kevin even picked up my lawn mower and then…read moredelivered back when complete. He also cleaned up the mower and made it shine! Great guy and I would recommend him to everyone!

Had Kevin do a tune up on my mower. He picked up and delivered, turn around in two days, did…read moreeverything as promised. Haven't had service like his in a long time. Highly recommended. Thank you Kevin .