Very good customer service, reasonable rates my mower worked awesome after they gave it a tune up…read moreand sharpened the blades. Fast service only took 4 days from drop off to pick up .highly recommend.

Quick diagnosis of my lawnmower. Was repaired within 24 hours at a fair price. Runs like new.read more

I've used Cross several times in the past for both parts and service and had been happy…read more But I took my mower here the other day. They kept it for several days then called me to say the repair would be $600 and that my mower was not worth fixing. Charged me $86 for the estimate. Gave me a written invoice claiming they removed the carb float bowl and found the carb needed to be replaced along with some other work. Attached is a pic of the carb I removed from the mower and as you can clearly see the bowl was never removed. They lied. After taking the carb in and showing it to them and asking for my $86 back the owner initially said he would not refund my money. After several phone calls they eventually did the right thing and issued a full refund. I bought a new carb online for $38, installed it myself in an hour and now the mower runs fine. There are too many other Deere dealers in this area to waste your time and money on Cross.

From the owner: Looking For a Traditional John Deere Dealership?…read more Remember When You Could Drive or Call Your Local Dealer and Get the Parts, Service & Equipment You Were After at One Spot? We Have What You Need | Equipment & Parts Inventory are Sourced Out of Our Single Location: No Run Around They are OnSite OnDemand with NextDay Shipping Available We Invest in Equipment | Our Equipment is Inspected, Reconditioned, Serviced & Detailed, Come Take a Look You Will See the Difference We Have the People | Our Team Members Participate in Double the Annual Training Versus that of the Average Dealer We're Not Better Than Any Other Dealership We Just Try Harder Experience the Difference

I bought a zero turn ferris stand on sixty two inch deck had mechanical issues today, took it in,…read morethey got right on it.Absolutely, best customer service I have ever had.Eric beeser and justin Hutchin our top notch in their customer service.Absolutely a hundred per cent satisfied

Had to drive a fair distance using them for a warranty repair. When we went to settle up the…read morewarranty only included the parts, which I understand. But they stated it's only covers seven dollars in parts, and if you want that cost of parts removed we would have to come back again for someone to change the ticket. I could have stayed local- non warranty and been better off, and will next time.

I worked with Kyle at the Pontiac store to purchase a new 2018 riding mower. After some early…read moreconfusion about my trade-in, they made things right. Glad to see a business stand by their word.

From the owner: Located in Pontiac, Illinois right off Interstate 55 on Route 66, Heritage Tractor is your local…read moreJohn Deere Ag & Turf dealer, serving Chatsworth, Dwight, Fairbury, Flanagan, and the surrounding East Central Illinois region. Our experienced team is ever ready to help farmers, landscapers, and homeowners alike. We are fully stocked with John Deere parts and equipment along with an outstanding sales and service team to help you find solutions to whatever job you are working on. Come see us today on East Howard Street in Pontiac, IL for all of your John Deere riding lawn mower, compact utility tractor, and Gator side-by-side needs!

Closest JD place to get parts and service The service…read morepersonnel are efficient and very helpful in determining what you may need

I don't know how to work on cars, and I don't have a neato rolling tool chest (is that what they're…read morecalled?) in my garage, so walking in here to get supplies to change the oil on my riding lawnmower was the next best thing to feeling like a 'real man.' You know, all rugged and stuff. The store is really clean and smells like fresh rubber and lawn clippings. Or that could be just a really specific glade plug-in. The guys are really knowledgeable, the prices are reasonable, and they follow up great with appointments. Initially my mower wouldn't start so they were going to come by and get it, but the other day it just magically came back to life. Probably user error, but I'm happy it's back.

My wife has tried two times to get help on fixing our riding lawnmower, and both times she had…read morenothing but trouble. First time she called they told her we'll call back later today or first thing Monday, never heard a word either time. the Second time she called on Monday, they not only put her on hold for about 4 minutes, the man said that he had to talk to his boss and would call back, never heard a word !!!. You know, if you don't want the Business fine, just tell us, don't give your potential customers a run around Ok?.

Decent selection followed by decent service. Came in to purchase a leaf blower and trimmer. Left…read moresatisfied and felt like I was taken care of. Not the worlds best customer service but they tend to treat me well. This place has been here ever since I was a wee little lad and seems to still be doing quite well.