My boyfriend and I went in for a rapid test this morning with no appointment. The waiting room was…read morefull at 9:30am, we waited maybe 15mins after checking in on the iPads. The front desk staff was so nice to everyone, even to those who were particularly difficult, and I have to applaud them because I could not keep my cool if I was in their same position. Once in the room, the medical assistant took my vitals and listened to my concerns. He gave me the rapid swab and Dr. Gupta came in to consult, who was also very attentive and a good listener. I was out of there within 40mins altogether. The staff was so great, the place was clean, and I felt very heard. Really appreciate it! Also got my results within an hour as they said. Luckily negative!

DO NOT GO HERE. THE DOCTOR WAS HORRID, she did NOTHING but tell me kids will be kids they get sick,…read moreshe REFUSED to do any type of tests or cultures, I asked her what happens if strep throat goes untreated so she says it can get real bad and infect other organs but refused to do a culture. Just gave him a highly addictive cough med rx and said doesn't he have a primary care, I said yes but I needed him seen now, and guess what, he does have strep and thank God I got in his regular doctor. This women was horrible and she never even touched my son, the nurse did the vitals and she just sat on the chair and talked, SHE SHOULD BE FORCED TO RETIRE because her heart is not in this and she's is a danger to life .

Minimal wait and a lovely, skilled, well-informed staff. Good idea to get there when it opens.read more

Yesterday I had four immunizations for an upcoming trip. It was an excellent experience! Great…read morepeople, knowledgeable, friendly and efficient. HC is right upstairs at the Dekalb station/Willoughby on the Q line. I can't remember if I called or booked on line ..personnel do not do in person bookings for followups. I'm actually looking forward to going back! Thank you FGHC.

I wanted to give a big shoutout to this CityMD! Honestly, if my PCP hadn't been available, I…read morewouldn't have known what to do I probably would've called Teladoc. He's usually open every day until around 7, but due to one of the Jewish holidays, he was closed. I say all this because I've had bad experiences at other urgent cares before. They'd tell me to grab something over the counter or "follow up with your PCP," and I'd end up wasting a $30-$40 copay for advice I'd already tried. This visit was completely different. The check-in process was quick, the wait time was reasonable, and the front desk staff was genuinely kind and attentive. NP Tammy was incredible she made me feel seen, heard, and cared for. Her bedside manner was so comforting, and the level of care felt just like seeing my regular PCP. If you're looking for an urgent care that actually listens, provides real treatment, and won't make you feel rushed, I highly recommend this location!

I needed an accurate COVID test. At CityMD I was given the same over-the-counter test I'd used at…read morehome. And for this the female practitioner stuck a swab in each nostril for a second. That's it. Then was I was left alone for 15 minutes. I then had to insist on a pcr test (still no results), which made the male practitioner who eventually did it roll his eyes. He could not have cared less that I had been sick for 10 days. He acted like I was wasting his time. Neither person introduced or identified themselves. Later I learned that neither is a medical doctor. From start to finish I felt dismissed. Now to find a real doctor. (* BTW, to access your test results you have to create a profile through their system, have it verified twice, and will then begin receiving fresh, targeted spam, starting the same day, from entities with whom CityMD has apparently shared your data.)

5 Star Service!! The receptionist, technician and Doctor were all very professional, courteous and…read morehelpful. I was totally blown away by the great service and treatment. Will definitely use this office of CityMD again if a medical need befalls my wife or me in the future.

Visited today due to an emergency from another providers office. Let's just say I WOULD NEVER…read moreRETURN. The front desk young ladies were kind and really tried to help me out. The manager on the other hand, didn't want to be bothered in even hearing my concern. I know citymd specializes in numerous care, medications and injections. It's sad most of these "upper heads" care zero about the patient . If there's no big dollar sign attached, the quality of care you get will definitely be compromised. Get me the hell out of AMERICA. I would never return. Once again big up the two young ladies at the front desk who showed care and concern.

This location used to consistently have long lines out the door but since NYCs been majority…read morevaccinated and boosted (go us!), it's become significantly less busy. Just had the most efficient and wonderful experience getting my rapid + PCR here! Granted, they weren't busy at all but the staff was so kind, patient, and fun. Plus they gave my friend and I lollipops. Always a win. Thank you to the staff for all the work you did during the peak of COVID (and now)! P.S. NYC ended the free for all covid tests March 30th but all health insurance including public should cover it!

slowww it took me so long to get a drug test I will never come here again or tell…read moreAnyone to come here worst place I been

I have gone to the CityMD Prospect Heights location several times. It has always been a good and…read morehelpful experience. When I need Urgent Care this is the location I always choose. The facility is very clean. The front desk staff are kind and helpful. The wait times are reasonable. Recently I had taken a fall and went for x-rays for a cracked rib. The nurse and doctor spend a good deal of time with me. They listened and I did not feel rushed. The x-ray technician was very nice.. I waited about 15 minutes for my results. Then the doctor spent more time with me in order to give instructions to help my rib heal. Cracking a rib isn't enjoyable but I am glad I went to Product Heights City MD.

I live in the neighborhood, so coming to this urgent care when a problem pops up is easier than…read moremaking an appointment for the future with my PCP, so I have been to this CityMD for a variety of issues, from kitchen knife accidents to pneumonia. I appreciate the staff here; I've found them to be very helpful and kind, and the care providers have listened to my issues and given me relevant advice. There is usually a wait from walking in, but I've come to expect that as a part of every clinic experience, so it doesn't bother me. Thanks, CityMD.

My doctor was off, took a chance after reading about this place. Very courteous staff, clean…read moreenvironment. I didn't feel like a specimen on display. It's nice to know they are in the neighborhood.

Went there for a fractured hand on July 3rd, made an appointment beforehand as it says they treat…read morefractures. I check in, go into the room waiting to be seen. An NP comes in and apologizes that the front desk did not tell me that they do not have an x-ray technician on-site. I would not have gone to them had I known this beforehand. Obviously the NP could not do anything for me at all without the ability to x-ray, though it was quite obvious that my hand was fractured. So I left. A month later I get a bill for $100 after my insurance already paid $400. Called them up and the billing department basically says yea no matter what . . . in-network, out-of-network, no insurance, doesn't matter: it's now $500 to walk into the urgent care for a visit whether they do anything for you or (in my case) nothing at all. What an absolute rip-off, number one. And number two, this needs to be transparent. Many people, such as myself, would opt to go somewhere else if we knew that they're going to bill this much just to walk into a room and a guy tells you that you have to go somewhere else.

Amazing service and medical care. I felt like I was in a country that had a good healthcare…read moresystem. I came in, and was told to check in at the kiosk. The receptionist checked my insurance, and I then waited about 15 minutes to see the Dr. I needed stitches and also an x-ray. the doctor sent me to X-ray, and then gave me stitches. Then the radiology report was ready, and she reviewed that with me. I was in and out in about an hour, and she could not have been more kind, professional and helpful.

My wife came here with our baby in a stroller. The clerk at the front desk said the doctor won't…read moresee her with the baby and to come back without her baby. Very unusual that you can't see a medical professional while you have your child. I've never heard of a policy like this. Please be aware to all the parents in park slope of there policy.

Everyone was very kind and professional, to your face. While waiting on my xray results I could…read moreclearly hear a group of employees outside the door to my room making fun of a patient (maybe me, couldn't make that part out) because when asked how they were the patient said fine. No one wants to come to urgent care. If we're there we obviously aren't feeling 100% fine but don't make fun of people just for being pleasant, damn. Overall the service and care here is good, y'all should just learn some manners

I originally wasn't gonna leave a review but just saw someone else left feedback regarding Nancy…read moreMarrazzo and now I want to echo their sentiments because I too had a very similar experience with this practioner in Oct 2026. Nancy Marrazzo has offensive bedside manner. Does not listen to patients. When I advocated for myself, she got very defensive. Above all, Marrazzo was condescending and judgmental. If you are the manager/owner of this location, I urge you to part ways with this astonishingly UNPROFESSIONAL professional. She is bad for your business and, more importantly, unfit for the healthcare industry. I will no longer visit this CityMD now due to her.

No stars This…read morebrand-new Level Up failed our family and our community this past Saturday when it overbooked vaccine boosters and then their system went down forcing at least 50 visitors to re-input all their registration info and wait first-come despite having their slick appointments engine online. Only one assistant was at the front desk who was left completely without help or the ability to help anyone. Naturally, we were out of luck and had to skip it. The forgone conclusion that we all must simply wait eternally like it was 2020 and expect nothing to work when it comes to medical care was in full display despite having literally months to carefully prepare for this new season of shots. I can get flu shot with no appointment at a drug store. How is this different?

Bless them for trying, but woof…read more Came in to get a Covid booster. There was only one other person in the waiting room, but somehow it took me nearly two hours to get a shot. Front desk worker was so discombobulated, kept vocally stating they had no idea what was going on. Heard they had a freezer issue and all their Moderna Covid vaccines were now worthless. Sad that all that product had to be tossed. Absolutely painstaking from start to finish. Will not be coming back here, even though it's such a nice new facility and right next to my apartment.