Last year I dropped off my paperwork with the new owner, Shannon, late in the season - the end of…read moreMarch beginning of April. Nothing was said to me about it being a problem getting my returns done in a timely way. I didn't hear back from her until right before they were due on 5/17, so I called. I was told that they were not able to get them done in time so I'd have to file an extension and that I would not be charged for filing that extension (implying it was their doing). I was not told that I needed to make an estimated payment with the extension. A month or 2 later I received a phone call asking for additional information required to do the returns. Then in Aug., when they were finally done I went in to pick them up. At that point I saw on the paperwork that I would be charged penalties for not making an estimated payment with the extension. Shannon told me I had to file the extension because they didn't have all the information they needed. If they had asked me for it in the first place I would have forwarded it to them immediately, but it was clear they didn't even look at my documents until after the due date of 5/17/21. Since then I've written to her and called with absolutely no response. Beware!

Amazing people. I have done my taxes here for 10 years. I've tried other places in towns that are…read morecloser but I never once got the professional and thorough service that I ALWAYS get here, it always feels like I'm stopping by to hang out with a bunch of friends. I would recommend this office to anyone. Amazing

Debra is the most thorough and efficient accountant and tax preparer that I have worked with in…read moreyears. She will find all the allowable deductions and makes tax time a breeze. She also makes the process fun and will answer your questions knowledgeably. When you email or leave a message, she always returns the call promptly. I have saved my friends and family significant amounts of money by switching their tax preparation to Debra Crone, CPA. I highly recommend her.

From the owner: Bookkeeping, Income Tax, Payroll Services.read more

Pam and Ali have been lifesavers in a very complicated tax situation with my dads estate Always…read morewilling to answer questions and go the extra mile. If you are looking for a efficient, accurate and friendly place to get your taxes done this is it!!!! Highly recommend

From the owner: We know life can be busy. From running a business to raising a family, we’re here to help with your…read moreaccounting needs. Let the qualified staff at AP Accounting and Tax Service worry about the numbers so you can focus on what matters most.

DeAnn was extremely knowledgable and helpful during our appointment. She did not rush us but wanted…read moreto be assured we understood what was discussed. Due to her background in Klamath Falls and her education we were able to come to the "RIGHT " decision. I would definitely recommend her.

From the owner: DeAnn provides outstanding service to her clients because of her dedication to the three underlying…read moreprinciples of professionalism, responsiveness and quality. DeAnn's high standards and service spell the difference between her outstanding performance, and other firms. She makes sure that every client is served by her expertise. Her firm is responsive. Companies who choose her firm rely on competent advice and fast, accurate personnel. She provides total financial services to individuals, large, and small businesses and other agencies. To see a listing of her services, please take a moment and look at her service pages. Through hard work, DeAnn has earned the respect of the business and financial communities. This respect illustrates her diverse talents, dedication and ability to respond quickly. An accounting firm is known for the quality of its service. DeAnn's firm's reputation reflects her high standards. DeAnn's primary goal as a trusted advisor is to be available to provide insightful advice to enable her clients to make informed financial decisions. She does not accept anything less from herself and this what she delivers to you. She feels it is extremely important to continually professionally educate herself to improve her technical expertise, financial knowledge and service to her clients.

What a shitty customer service! I emailed them last week with an urgent tax question, and they…read morenever responded to my email. So today I called them and a very unfriendly lady told me that they aren't taking new customers. WTF?.... Stay away from them! Five thumbs down.

No response to request to open account. Provider was contacted more than 14 days ago. Information…read moreleft no response.

Several people work here but Kathy has always done my taxes and she gets me a great return every…read moreyear, super helpful kind and professional. Highly recommended

INCOMPETENT & DANGEROUS. My wife and I used Ziptax for three consecutive years for our personal…read moretaxes, and it has taken another two consecutive years to repair all the damage. I do not enjoy leaving 1-star reviews and rarely ever do, but this business has caused us so much distress that it would be unfair not to warn others before contacting this office. We switched to another local tax resolution and preparation office, and we were stunned upon deeper investigation to find out just how bad our situation was after using Ziptax. We were slammed with IRS penalties, interest, and found that Ziptax not only neglected to file our taxes correctly, they also purposely left out write-offs they claimed had been entered. Ziptax filing errors and incompetence has cost us thousands of dollars, and we are still working to resolve the problems they caused. The tax preparer we worked with overlooked basic forms that were needed to file for health insurance and college expenses, and ultimately refused to include legitimate tax write-offs on our behalf. We were then forced to file an IRS amendment, and she submitted incomplete documentation several times causing the IRS to close out the amendment due to missing information. Ziptax makes no attempt to discuss your tax situation in an effort to maximize your refund or limit the amount owed. Our experience was that of a slam & jam tax prep company that simply looks for the fastest, easiest way to submit the return. I have to assume Ziptax is at least capable of filing basic personal taxes on some level, otherwise they would be out of business by now. But do yourself a favor, interview your tax preparer before working with them and ask them about their process. We failed to do so initially with Ziptax, and it cost us dearly. Better yet, skip Ziptax altogether and find a more competent company in town.