WORST COMPANY EVER. We've unfortunately been doing business with SnowCrest for years. They have always promised speeds to our neighborhood that were much higher than we actually got in our home. Every time we complained about it, they blamed the modem (we bought a nicer one - didn't help) or had some other excuse. Finally we gave up and cancelled our account. The sales guy spent a half an hour trying to convince us that Northland had terrible service and we shouldn't switch to them, but we insisted on cancelling the account. A month later, SnowCrest charged us our monthly billing fee. When we called to complain, they said that they had no record of the call that we made to cancel our account, so wouldn't refund us for the extra month of billing. We argued with them on that one so they finally decided they would reimburse us for half of the month. Two months later, the refund check arrived. And they didn't sign it. We had deposited the check with our bank (who rejected it) and when we called SnowCrest to get a replacement check they told us that they won't pay the $30 stop payment check fee and don't trust that we won't try to re-deposit the original check, so they expect us to take time off work, drive to the bank, collect the check, and deliver it back to them before they'll issue a replacement check. I told them that was the most ridiculous thing I had ever heard and asked to speak to a manager. They hung up on me. I had already spent over 30 minutes on hold and now there's 8 callers ahead of me on the queue. At this point, I'm calling my lawyer and the Better Business Bureau. Save yourself endless hassle with this dishonest company - call ANYONE else before you call SnowCrest. read more
