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2 years ago

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2 years ago

Horrible. Applied to rent a house through Brian Franklin, received terrible communication with no updates for weeks on end. Waste of money.

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1 year ago

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Dave Knight Real Estate Team

Dave Knight Real Estate Team

(69 reviews)

My family, and extended family, has had an overwhelmingly satisfying relationship with the Dave…read moreKnight Real Estate Team for over five years now. Our most recent interaction with them occurred in the Fall of 2025, when one of my children was relocating with his family from the Boston area to Southern California. It was not the easiest or most ideal of conditions to be looking for a house 3,000 miles away from where they lived, but Dave's Team made it work. All of us really appreciated the personal attention we received from Amber Waas specifically, and all communication was handled seamlessly by Madeline Herlache. It's been three months since this adventure started, and I'm thrilled to report that everything went smoothly, and that our son's family is settled into their new residence. Whenever we might need to use a Real Estate Professional in the future, we will certainly turn to Dave's Team.

Five-Star Review for Dave Knight and Team…read more Working with Dave Knight and his incredible team was an absolute pleasure from beginning to end. Their professionalism, integrity, and deep knowledge of the market are unmatched. From our first conversation to closing day, every step was handled with precision, care, and remarkable attention to detail. A special shoutout to Maddie, who was our day-to-day point person and the heartbeat of our experience. She was exceptionally organized, always one step ahead, and seemed to anticipate our needs before we even voiced them. Maddie kept us 100% informed and was completely transparent about next steps, timelines, and communications with the buyer. That level of communication and foresight made the entire process seamless and stress-free. Dave's calm assurance and sharp strategic insight guided every decision with confidence. His expertise in pricing and timing was spot-on, and thanks to his strategy, we sold our home above asking price! What truly sets Dave apart is his compassion and genuine care for his clients. Selling and moving your life can be emotional and stressful, yet Dave's steady presence and empathy cushioned every bump in the road. He understood that this was not just a transaction, but the closing of one chapter and the beginning of another, and he handled that transition with heart and humanity. Beyond their exceptional skill and professionalism, there is a warmth and sincerity to this team that is rare to find. They care deeply about the people they serve, and it shows in every interaction. In short, Dave Knight and his team represent the gold standard in real estate. If you want a team that combines expertise, compassion, and flawless communication and delivers results beyond expectations, look no further. They made what could have been a stressful process genuinely enjoyable and rewarding.

Berkshire Hathaway Home Services

Berkshire Hathaway Home Services

(3 reviews)

We pay $2680/mth for 2bed 2ba townhome that was purchased off the market and immediately rented to…read moreus. Doors to the Jack and Jill bathroom don't close- on either side!! Sally sends a nice man named John to fix, he says he only does basic drywall and paint work. The doors are warped shut. The light switch for the bathroom is through my toddlers bedroom ??? The bedroom doors wouldn't close either. John got them to close. The kitchen faucet is completely broken. John said he would bring a new one by, and both times he left with that promise incomplete. The stair molding was incorrectly installed and pops off when using the stairs. Finish nails poke out on every step. My toddler knows no going up and down the steps without his shoes on. The garage has been broken for ages according to the neighbor. We inherited this. I cannot stand our "Home Services" agent for the complete lack of care or concern. I've been nice, I've been mean. I've given a 3 month notice that I'm leaving after one of two years. She doesn't care at all- she's keeping half the deposit. Her casual lack of a walk thru was to her benefit- not ours. I'm calling around on my day off tomorrow stating: If you're an attorney who wants to fight this for us for $3,000 that Berkshire Hathaway plans to keep from us, you can have the money. Just don't let them have it. We have SUFFERED as a young family in the worst place we've lived in LA... Avoid Sally. And avoid Berkshire Hathaway Home Services.

Carol Canterbury in the BH Sierra Madre office is the best! She got my house sold and found me a…read morecondo in record time. Only 45-day escrow!

Lotus Escrow - 55 E Huntington Dr #120 Arcadia CA 91006
 Hello@LotusEscrow.com

Lotus Escrow

(130 reviews)

I want to share my sincere appreciation for Jimmy Lam at Lotus Escrow for the exceptional care and…read moreprofessionalism he showed throughout our recent transaction. As the daughter of the seller, I was closely involved in the closing process, and Jimmy truly went above and beyond. He took the time to thoroughly walk us through the escrow signing documents, ensuring we understood everything before moving forward. What stood out most was his willingness to make necessary corrections to the vesting/title exactly as the buyer had requested before filing--rather than simply relying on an amended letter. This level of diligence mattered greatly to me, as I needed to see those corrections reflected clearly throughout the documents prior to signing. Coming from a background as a paralegal, I understand how critical it is for documents and contracts to be accurate and properly executed. Issues that are overlooked can create serious problems down the line. Jimmy respected that perspective and never pressured us to rush. Instead, he honored our request to carefully review every document, giving us the time and space we needed to ensure everything was in my mother's best interest. I also want to acknowledge Janici Pan, who served not only as our agent but as a true advocate. She consistently ensured that every step of the process aligned with what was best for my mother. We deeply value her commitment and her belief that we are stewards of what belongs to God, and that such responsibilities should be handled with integrity and care. Overall, we are incredibly grateful for the professionalism, patience, and integrity shown by both Jimmy and Janici. Their attention to detail and respect for our concerns gave us confidence and peace of mind throughout the entire process.

We had the pleasure of working with Jimmy who was very helpful and made the whole process as smooth…read moreas possible. Excellent communication, professional, knowledgeable, and always keeping us updated. We highly recommend Lotus Escrow, you will be very pleased. Thank you Jimmy and everyone at Lotus Escrow!

Lowe's Management Services - Concierge HOA Mgt.

Lowe's Management Services

(2 reviews)

Absolutely horrible!…read more This company/owner managed the condo building where I own a unit, so I have first hand experience dealing with this business. He is irresponsive and slow in repair, disrespectful and made up lies to cover his mistake. Here are the evidence. 1. In spring 2017, there was a plumbing leak where water was pouring from the ceiling in my master bedroom. I called his emergency number, nobody picked up the phone. I emailed him the photo and videos of the pour, he didn't reply until two days later. Don't forget, that was an active leak of pouring water, not slow dripping. However, he claimed and boasted he can be reached 24/7 is emergency maintenance. His emergency number never ever worked, so as his regular number, at least in my attempts to reach him. 2. He had my name spelled wrong in all account statements and emails for 3.5 years. When I called it out, he did not apologize, didn't acknowledge the mistake, but lied by saying the wrong name is on the title of the property. The title I have clearly shows the correct spelling of my name. I asked him to show me the title that has wrong name, he didn't reply. Stay away from him.

Kudos to Tarra for being the first to come forward. Home based business man lies on a regular…read morebasis, won't admit when he's wrong, is overpriced for services, "sometimes double," per an ex client, and something about his bookkeeping is untrustworthy. BEWARE!!!!!

Harvest Realty Development

Harvest Realty Development

(26 reviews)

The agent's attitude toward me was unprofessional and unwelcoming…read more Buying a home is a major decision, and buyers deserve equal respect and clear communication. This agent seriously needs to learn how to communicate professionally and respectfully with all buyers, not just select ones.

I'm sharing my personal experience as a homeowner in an association that previously hired Harvest…read moreRealty Development to manage our HOA, so other boards and communities can make informed decisions. In my experience, the way the company presented itself before we signed the management contract felt noticeably different from how things went once they were actually managing our community. Before hiring, communication felt positive and accommodating, but after the contract was in place, their responsiveness and overall attitude toward homeowners seemed to change in a way I found disappointing. Work orders were sometimes delayed, disregarded, or not completed. Communication was not always punctual, and at times interactions with homeowners felt argumentative rather than collaborative. I also had concerns about financial management. From my perspective, some contractor bids appeared higher than expected, and the accounting we received did not always feel clear or transparent. This left me uncomfortable with how funds might be allocated. Important due-diligence notes for boards considering this company (or any management firm): Carefully review the wording of any proposed repair scopes and contract terms. I encountered line items that felt vague to me. Do your own diligence: ask for detailed breakdowns of materials, labor, and contingencies. Obtain multiple competitive bids before approving repairs, and compare like-for-like scopes. Request regular, easy-to-follow financial reports and ask clarifying questions until everything is clear. These are my personal observations and opinions based on direct experience, and others may have different experiences. For any community evaluating management services, I recommend asking detailed questions up front, requiring transparent documentation, and closely reviewing contracts, scopes, and financials before moving forward.

Deasy Penner Podley - Your home as art.

Deasy Penner Podley

(7 reviews)

My Business and Family have worked with Sherry Carr on several occasions…read more Sherry is very attentive and always has your best interest at heart. Will most definitely use her services again. Cant say enough good things about her. I've read reviews of other Podley office in Pasadena and I sure am glad I chose Sierra Madre office. Thanks again in advance..

I cannot express how wonderful our experience was with our realtor Diane Hatfield at Podley. When…read morewe moved from out of state two years ago, we went through two realtors just trying to find a rental home. One first realtor was incredibly flaky - the other realtor was a little green. I gave up and ended up renting an apartment on my own in Monrovia. Over this past summer we began a home search again only this time with the intention to purchase. We found a home in Monrovia and loved it. The seller's realtor ended up representing us too. What a fiasco that was! Apparently the house had already been been technically sold and we were merely a back up offer in case financing for the original buyer didn't go through. We didn't learn that for several weeks. Based on a friend's referral we contacted Diane. What a completely different experience from the other realtors. Like night and day. Diane helped us narrow our home selection by asking the right questions and understanding our needs. We searched for several months and Diane remained patient and informative. Even when I became stressed by the process Diane helped talk me through it. Yesterday we closed on our new home. It was the easiest home purchase I have ever had. Diane met us at escrow as we signed our papers. I've never had a realtor do that before. She has a great abundance of connections in the community for repairs. Diane was even willing to help me search for more eco- friendly options on the termite front. I really appreciated that! PS We used East West Bank for financing the mortgage and they also were also easy to work with. Much better than the big banks that sell off your mortgage the day after the paperwork goes through.

Oscar Chen Real Estate- RE/MAX Premier Properties

Oscar Chen Real Estate- RE/MAX Premier Properties

(2 reviews)

We worked with Oscar Chen during a highly competitive market with over 20 offers on the home we…read morewanted. His negotiation skills and market knowledge were outstanding. Oscar advised us strategically, helped us write a strong but safe offer, and ultimately won us the property without overpaying. Communication was exceptional -- fast responses, clear explanations, and proactive updates. He connected us with great inspectors and lenders, making the entire escrow process smooth and stress-free. A truly top-tier agent. Highly recommend Oscar Chen for both buyers and sellers looking for someone reliable, experienced, and results-driven.

Working with Oscar was an amazing experience. From our first conversation, he was professional,…read moreapproachable, and always had my best interests at heart. He was extremely attentive to my requests and explained every step of the process clearly. He responds to my questions even with the amount of tasks he has. His market knowledge and attention to detail made me feel extremely supported as a first time buyer. What impressed me the most was how much Oscar genuinely cared. He treated the whole process as if it were his own, always going above and beyond to make sure everything went smoothly. Communication was quick and straightforward. Thanks to his dedication, I was able to secure my dream home at a very desirable price. I would highly recommend Oscar Chen to anyone looking to buy or sell their home. He is knowledgeable, reliable, and truly committed to his clients' success. You'll be in excellent hands with Oscar!

AGNS Realty - propertymgmt - Updated May 2026

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