My fiancé and I hired Merry Maids to do a move out clean as we are trying to get our home ready to…read moresell and I am just so frustrated and beyond disappointed with how poorly the house was cleaned. "Our trained local cleaning professionals will leave no corner of your home or apartment untouched." But the floors were not swept or mopped, the countertops were not wiped down, some of the blinds missed, there was an air vent in plain site that was missed, the closets were not touched, the pantry missed, outlet covers not wiped down, the blades on the fans were poorly done. So obviously some corners are left untouched. My fiancé was told the blades "looked a lot better and they were there scrubbing them the best they could". It took me 15 minutes, some Lysol spray and paper towels to get them done and all the dirt and grime off. So I'm not sure why their description sounds like they deep clean and will make it "look like you never lived there". When that's clearly not the case. Yes they offered to have someone else come by and "fix" the issue but here's my problem, why would I trust they would do the job correctly the second time around and that we wouldn't have to still come back and redo it when they couldn't do it right the first time and to be kind of brushed off as they did what they could for the amount we had to pay for is kind of a downer. We used them in hopes of taking the stress off of us having to do it as we have a 2 month old and my fiancé works 3rd shift. All this did was put even more stress on us having to re-clean what should have been cleaned to begin with. Oh but we got a very small discount because apparently the poor job they did was worth the amount we still paid. This place is a joke. So if you're looking for someone to come into your home and do a very half assed job for an absurd price then Merry Maids is the place for you.

Actually it should be 10 stars, five for Jessica and five for Kathy. Not only do these two ladies…read moredo a great job, they are polite, efficient, and thorough. Merry Maids of Sycamore has worked with me when I've had conflicts on the scheduled appointment, but the result is always the same. If you have neither the time, willingness, or ability due to health, these folks do more than what's necessary. While everyone is entitled to their opinion, I see another review in which an individual believes some details were missed, then I suggest practice the simple act of communication, politely ask them to remember to do something if it's that important to you. If you rely on them regularly like I do, you would find they always do the most important basics and then vary some other tasks with every other visit. Steve N.

Company was coming, I was completely overwhelmed with how grimy my house had gotten, and Betty…read moresaved the day! She's delightfully warm and caring, and she has more energy than anyone I know. 8 hours later, my house is finally fresh, clean, and ready to welcome anyone. Our whole family can relax. Thank you, Betty!

Betty did a great job on a very difficult situation. This was the home of an elderly relative who…read morewas coming back home after an extended nursing home stay. It is not an exaggeration to say this house had not had any real cleaning done for about 20 years. Betty came in and worked relentlessly for 12 hours and when she was finished, the home was clean and smelled clean. All in all, it was outstanding work. My sincere thanks to Betty.

This is my first time using a cleaning service, and I couldn't be happier with my choice. I posted…read morea job on yelp and K&J were the first to get back to me. Not only were they the most affordable, they also helped me figure out exactly what I wanted clean. Especially when they came over prior to cleaning to do a walk through, to make sure they took care of everything I needed. The walk through was very helpful because there were things I didn't even think of, that I realized I wanted done. They are a husband and wife duo and they both took care of everything I needed and more. The cleaning was excellent, he took his time to make sure everything was done proficiently. He was able to get hard stains and mildew out of my bathrooms and kitchen. I have every faith that you will be as satisfied as I am. I highly recommend K&J elite cleaning!

From the owner: At K & J Elite Cleaning Services, we pride ourselves on keeping our client's lives organized…read more Whether that be developing a cleaning regiment to fit your schedule, stopping by once or twice a week, helping after parties and special events or move in/ move out cleaning. We value cleanliness. We do the heavy lifting so you can be free to do what matters the most to you.

I used Kelly's services today for a move out cleaning. I cannot tell you how impressed I was with…read moretheir efficiency and the quality of work. And, at a reasonable price, too! Kelly was a pleasure to work with and her staff was just as great also. I would definitely use again & would recommend to anyone needing professional house cleaning services.

I Hired Kelly's customer services to come clean my house for a party I was having My wife was home…read morewhen the staff had finished and approved the work and even tipped the staff. My wife was asked if she was satisfied and she responded the house looked amazing that was until I returned home. . I had noticed that the bathrooms were not as cleaned as efficiently as they should have been and that there was still some countertops and tables that had not been dusted or wiped off. I was charged a considerable amount for their best services. When I called up to talk to the owner she defended her girls claiming that they worked their tails off and it was hard work. Isn't that why they are employed? I hope they worked hard. When I asked the owner for a partial refund? Her response was I'm not giving you anything back. Yes I had called 6 days after the services were completed because in the process of that 6 days I had it planned a party and had a limited time to make a phone call to express my dissatisfaction with the services. Regardless of the time frame the bathroom in question was off limits to my guest. The owner accussed me of being dishonest The owner did nothing but call me a liar and defend her staff even after sending her before and after pictures of her services. Instead of doing the right thing of refunding part of my money back I was told I was not getting a refund and there was nothing I could do . Services deserved 2 stars and dealing with the owner who defend her lack luater job negative starts.

Janet cleaned for us a few times. Our problem was we couldn't get her to leave. She wanted to talk…read moreand ask questions about our life. She would sometimes sit on the sofa and say how tired she was. We didn't think she was professional.

it was a horrible experience she came here and critiqued my home like she was an…read moreinspector.......were an older couple late 78+ expected us to help carry in all her supplies actin like this was at social event !!!! wish i had saw her other reviews .......completed no rooms ...she had 3 started rooms at once. Nothing was completed...wanted to debate me on products I wanted her to use that I was furnishing .....having a house keeper was suppose to be a luxury for me !!! THIS WAS A NIGHTMARE !!! WARNING !!!!

Absolutely terrible service! From terrible cleaning, poor attitude to questionable business…read morepractices, this is one "company" to say NO! to. Had to pay half upfront ($350) to get the whole house cleaning appointment, then when the owner (professed not to be a cleaner) couldn't finish even a fourth of the house in a day, was forced to pay another $250 to "get the best cleaner we have" (the owner). Returned two days later and quite the job after two rooms and very below-average performance. Did not like us pointing out things he didn't do or did poorly and said there was "negative energy" in the house. Promised to refund $250 and we're still waiting. Will likely take this sham artist to court to try to get something back. Good luck getting ahold of them too -- they avoid phone calls. STAY AWAY FROM THIS HORRIBLE COMPANY.

From the owner: Now offering 20% in the grater Rockford area!read more

Wow what a gem of a find on Yelp! We had a mission, get our apartment deep cleaned when we moved…read moreout, and it had to happen soon. My wife gave me this mission, and unlike Ethan Hunt I did not have a choice to refuse it, and if i failed, I would be destroyed in five seconds. What to do? I went to ask Yelp and with their guarantee for up to 2 grand in services found on the app, I had no excuse. I put in the request and one of the services that contacted me was "We Clean" I spoke to the main boss Yahaira, set up a date to check out the daring mission set a time and date and bam! She is amazing, came on time and left the place better than we got it, no really the owner said "it looks better that when I gave it to you" awesome. The price was super fair and reasonable especially for this level of work. If you find your self in trouble call on the amazing spy...no sorry the amazing cleaning lady she will definitely make your mission possible. I

From the owner: What makes us stand out from other businesses? Affordable Flexible schedules …read more We believe in happy costumers, happy employees, happy owner - the kind of set-up that provides stability and satisfaction for all.

Alexander took about 4 hours to deep clean my car recently and it was an amazing decision too! He…read moredid an amazing job, even getting the cracks that I would of never noticed until they were shining clean! He is a very respectful and accommodating young man, working around my messy schedule and house life! I will definitely be booking services with him again in the future!

From the owner: Your Grime; My Time. Not a vehicle, yard or basement too soiled for my excellency.read more

Wow, what an ordeal it has been with our most recent water damage that started in our bathroom and…read moretrickled down into my laundry room. We were introduced to Clean USA to help with this watery mess. Between plumbers and this team of professionals, they were very attentive to detail. Clean USA has been on top of the chaos. The level of hard work and detail is awesome. Not only did they thoroughly inspect the water damage, they documented all of the steps from their work. They have been working at our house for a few weeks and are very knowledgeable on water damage and mold issues. Chris was our first contact and he was very receptive to our needs, attentive, a great communicator and a true professional. As the work continued on, Jim the manager and his crew were on top of this mess. Great communicators, very diligent in getting the work completed each day and easy to talk to. Jim and the crew: Tyler, Jake, Mark, Omar, and Alisha were on the ball. They worked well as a team, were professional and great people all around!! We are so thankful that these folks from Clean USA were here to help us. My dog even loved seeing all of the workers on multiple days. As we are working through this ordeal, the group at Clean USA were dedicated to their work, friendly, and never left a mess behind. Top notch people from a top notch company. We are very pleased with how responsive and dedicated all of the workers were day after day. Thank you!!

This is our second time using Clean USA for cleaning our carpets and furniture, and we will…read morecontinue to use them. What a wonderful team! From our phone contact, Justin E., who fielded our call and then called to let us know there was a cancellation the next day do could get us done even sooner; to Justin S. and Jose who expertly treated all our problem areas and then thoroughly cleaned our carpets and furniture. They made sure we were 100% satisfied before leaving. Thank you. We will be definitely calling you again!