Best father, son, and sister dentist practice! Conservative & compassionate approach, as they…read morelisten to patients.
Per my medical records, I've been a loyal patient of Dr. John & Jeremi Arroyo since Feb 16, 2007! There were two lapses, when I moved to San Francisco in summer 2007, and later, when I moved back to San Francisco/San Jose, CA in March 2018, and to Plano, TX in April 2019. I mention this, because unfortunately I encountered an extremely terrible & incompetent dentist in Texas (https://www.yelp.com/biz/plano-smile-studio-plano-3?hrid=rJgfedzOm4QEOesLuOaQSQ&utm_campaign=www_review_share_popup&utm_medium=copy_link&utm_source=(direct)), who did not listen to/believe female patients, and refused to fix painful mistakes - that he himself created!! - in my mouth, that Dr. Arroyo graciously spent the past 9-months fixing.
As you can read from my review about the opposite of Dr. Arroyo in Texas, I had impressions for a crown on tooth #2 on 7/27/2020 and it seated on 8/18/2020, which is when the pain & problems began. This was not my first crown! I had a flawlessly/painlessly made crown seated in San Francisco over a decade ago, and it's still strong, per Dr. Arroyo's X-ray assessment of it! Not so with the Texas trouble. I returned to the Texas dentist, in pain, as follows:
- 8/27/2020
- 9/1/2020
- 9/28/2020
- 10/14/2020: the fourth & last visit, whereupon the Texas dentist - unlike Dr. Arroyo!!!! - proceeded to lecture & mansplain to me, about my pain, and how the Texas dentist didn't like my "tone" as I told him about my pain, from his crown & from his night guard that he incorrectly created! It was torture.
Enter Dr. Arroyo & Rachel - to save the day!!!! :-)
- 11/11/2020: After I invested $8K to high-tail it *OUT* of Texas, just in time to avoid their power/water outage (!!!), Dr. Arroyo completes a limited oral evaluation to focus on the problem, and kindly charges me $0. He then takes impressions for a new - properly fitted!!!! - night guard, for which I happily pay $800, even though the disaster in Texas was only $685. I pay for quality!
- 11/24/2020: Dr. Arroyo delivers me my new night guard (that is perfect)
- 12/29/2020: I have a $0 follow-up with Dr. Arroyo to make a minor adjustment on either my crown, or my night guard. I do not recall, nor is it in my records. Unlike the Texas dentist, Dr. Arroyo *LISTENS* to me, as I describe/show him where the pain was, and he fixed it!
- 1/25/2021: I have a comprehensive oral exam & prophylaxis/teeth cleaning with Rachel, and Dr. Arroyo QAs all of my medical records/X-rays from Texas, given the Texas dentist's lack of credibility/competence/compassion, and the Texas dentist's blatant misogyny/disrespect of women.
- 3/3/2021: I have a $0 follow-up with Dr. Arroyo, to again QA Texas.
- 5/26/2021: I have a prophylaxis/teeth cleaning with Rachel, Dr. John Arroyo's daughter & Dr. Jeremi Arroyo's sister, and she also applies fluoride. I begin cleanings every 4-months, per their recommendation, which I quite prefer to the draconian/torturous/superfluously expensive approach in Texas, of failing to perform sufficient prevention, then unethically charging for superfluous crowns & fillings. (As mentioned in the Texas review, Dr. Arroyo countered the Texas dentist, confirming my suspicion that I do *NOT* need crowns on teeth #14 & #15, as the Texas dentist lied. Dr. Arroyo said he sees this kind of behavior every day from dentists trying to make a buck, rather than caring about their patients.)
- 7/15/2021: While flossing on Monday 7/12, my crown on tooth #2 - from Texas last year!!!! - comes loose! I scream in horror, as my boyfriend reassures me that it will be OK, and luckily sleep with my night guard, so I don't swallow the crown! Dr. Arroyo wiggles it loose, confirming the cement was loose, and re-cements / re-bonds crown #2, finally fixing Texas' mistakes! I leave a happy customer, and a proud Northerner (born in Colorado, and educated in Chicago). Case: closed. :-)
My next appointments are in September 2021 & January 2022, and I am so happy to be treated normally & heard again!