We made the horrible mistake of enrolling my wife, who is afflicted with advanced Alzheimers Dementia, at AgeWell PACE. And sadly the stories of abysmal care, lies and life threatening staff and medical care are too lengthy to post. I'm my wife's sole caregiver 24/7 for years and the prospect of what AgeWell promises is/was enticing. They've done more to damage my wife AND me, who is struggling, exhausted and emotionally overwhelmed trying to address her needs that they've added the need for me to file Endless complaints and grievances to help insure they are forced to correct their dangerous conduct. But I'm so additionally exhausted from this added, Hyper-vigilance they've forced on me and the time I don't have to write up these endless issues they have caused and refuse to address as their charter clearly establishes and the laws require.
Their staff, since we enrolled, has made a mass exodus. The 2 Nurse Practitioners they use to provide medical care instead of doctors are truly incompetent. Ours has made countless aggregious errors in prescription medication orders that, had I not been alert could have hurt my wife badly. This NP has admitted several times that her memory is failing, yet she's allowed to continue treating patients. And the medical director sent by the San Francisco PACE organization: On Lok, to manage this program is aware of how dangerous this NP is and yet allows her to continue practicing.
As I write this, I further realize the extent to which I must enumerate the mistakes and damages done are too much for me to elaborate on here and it's just to darn exhausting. So, instead I will end this by saying that there are many PACE programs in the USA and the concept is exceptional when run properly and professionally. However the Sonoma County program: AgeWell PACE is NOT one of those. It's downright dangerous and I say this with clearly documented proof and corroborated by others, including former staff members.
Please, please do not step into another nightmare. As the spouse and full-time caregiver dealing with burnout and witnessing my beloved wife's awful suffering from this insidious disease, I pray this post helps others to avoid a completely unnecessary burden of deplorable healthcare bringing even more upset and heartache brought on by collosally aggregious mismanagement and inept supervisionby On Lok abd DHCS. Management, that produces volumes of problems rather than solving them and delivering on the promises PACE programs make and become legally bound to provide.
AVOID this place!! read more