Looking forward to my first facial followed by a one-hour massage in over 2 years! I d been to this spa and experienced trial sized services and was really looking forward to the treat! After a bit of a wait after my arrival, a gentleman came out to introduce himself as my massage therapist and facialist. I was surprised, not because of his gender, but because of his appearance. He was dressed in scrubs that were wrinkled, stained and ill fitting , and I m sorry - but he had the WORST breath. I literally had to step back to avoid it. He went back to prep the room and I told the manager at the desk that I was uncomfortable with a man as a massage therapist - I had not been give a preference choice when I booked the appointment. She assured me he was a nice guy, etc., and that I would really enjoy the experience. I debated whether I should try to reschedule, but with my work schedule being what it was, I decided to take a chance. With trepidation, I followed him back to the large, nicely appointed room I d been in before (with a canopy over the table, soft music and candles, etc.) - but before we got there, he veered off to another room. The room was dark, no music and for ambient lighting - he used the bathroom light off of the room - so the bathroom fan was what serenaded me during the entire massage! The sheets on the table had seen better days - very thin and torn - and they smelled like mildew! I should have left then - but, I d paid a deposit already and was afraid I wouldn t get my $ back. He consistenlty went too deep with the massage and I had to tell him often to ease up the pressure. I just wanted it to be over! Not the way you want to relax. I won t go into other details - but suffice to say - I did not enjoy it. After the massage/before the facial (what I was really looking forward to anyway), I spoke with him and the manager - he thought I was tense because he was a male and I was uncomfortable with having a man give me massage - I told him and the manager that I was disappointed because the room had no music, no candles, and that the bathroom fan noise had distracted me the entire time. I also mentioned about the sheets - the only thing I didn t mention was his appearance and breath. Thankfully, they switched me to a woman for my facial. I was looking forward to the lotions, steam and treatment. When I got in the room, there was a machine with a saline bag on it. She said she was going to give me my O2 facial. I replied what s an O2 facial? This is not what I d booked. But she made it sound like it would be a soothing treatment. Again - disappointment. She sprayed cold air with saline to clean out my pores - wiping as she went. After about 15 minutes later she was removing a hot towel from my face and she said - There you go, all set! I couldn t believe it! I replied, That s it? What about the lotion and stuff? She said that they didn t do that for O2 facials. I went to check out and pay my balance. When the manager asked how everything was, I again expressed my disappointment in the facial. Her only reply - Didn t they explain the O2 facial over the phone when you booked? NOoooo - they didn t - the first time I heard the phrase O2 facial was when I entered the treatment room. I was SO disapointed in this experience, the staff and the lack of concern from management. They didn t even offer a discount for a future appointment because of what happened. Just presented me with the bill. I m more disappointed in myself for not just leaving at the beginning when I should have and for just paying the rest of the bill. I didn t leave a tip - though. I will NEVER go back to that place. It may be great for those who want the laser treatments they offer etc. - but for someone looking for a relaxing treatment of pampering - this place is NOT for you! read more
