They charged my warranty company $2,664.45 in total charges, including $2,221.49 in labor. I paid…read more490 while the warranty paid $1,974.45.
I brought in my 2022 Jeep Grand Cherokee because it was leaking oil. Their inspection reported that there was no oil showing on the dipstick. They diagnosed an "oil cooler to engine block failure" and recommended replacing the engine oil cooler.
I paid $490 after my warranty paid them the balance.
Despite their diagnosis, black light dye testing, repair work, and assurances, the Jeep continued leaking oil. I photographed oil pooling beneath the vehicle and returned within days with the same complaint.
This time, Sun Auto now diagnosed the turbocharger oil return line and related parts. The second bill was $1,215.40, including $1,032.49 in labor. My warranty paid another $1,015.40, and I was charged another $200 deductible.
Two visits for the same continuing oil leak generated $2,664.45 in total charges. Of that amount, $2,221.49 was labor. My third party warranty was billed $1,974.45, and I paid $690 out of pocket.
When a shop claims it found and repaired an oil leak, then the vehicle immediately continues leaking, the ethical response should be to investigate whether the original diagnosis or repair was wrong. It should not simply become another expensive diagnosis and another warranty claim. I asked the manager to respond to my emails in writing and he refused to!! Major red flag!
I was even told that an oil leak could come from "2,400 places" in person and insulted over the phone.
customers pay professional labor rates because they expect professional diagnosis and accountability.
In my experience, this place is all about money. The front counter sales talk was slick, the labor charges were enormous, and the original problem continued. Adam and the front counter staff showed little concern that I had returned with the same oil leak after an expensive repair.
I have the invoices, inspection findings, payment records, and photographs of the continuing leak. Based on my documented experience, stay far away from this location and the arrogant A holes here.
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