I was quite impressed with the sales department, but quite the opposite in regards to promises made in regards to service when there are problems with the mower. Upon purchase, we were assured that service would be expeditious and there were loaner mowers available if service took longer than three days. We were also told that Ag Pro would provide a complete replacement mower if service could not be completed in one week. Unfortunately equipment did what equipment did, and the mower was out of service last week. I know this happens with all brands. Not only were we told that there were no loaners available, we were also told that the replacement policy was "not a real thing". I would not recommend Ag Pro in any capacity. I need to purchase a second mower and a gator, but I will be doing this elsewhere. I ended up paying a significant amount of money to have my property mowed during this extended service period of over a week, and I still don't have my equipment back! read more

Absolutely the worst business ever!! They actually lied to me several times over the phone. I finally went in and got done what I needed. I was on the phone in the parking lot and the fellow told me there was a line of 7 people at each parts register. I went in and there was no line. The gals that run service really need a course in service. Ocala needs John Deere alternative! read more

I had previously brought my zero turn mower for repair. The service department over-tightened the bolt on one of the blades. I could not get it loose to sharpen the blade. I recently brought the mower back for different work. I typed out a list of what I wanted done, including loosening that bolt. It was placed on the invoice that it was done. When I was texted that the mower was ready, I even confirmed that the bolt had been loosened, I was reassured that it had. The next weekend, I was going to sharpen the blades- the bolt wouldn't bulge. I called the service department. Their reply was "We're sorry we didn't meet your expectations." Yes, my expectation was that it should have been done right in the first place and when the customer asks, it should be done. read more

If I could leave a zero star I would. This store has the absolute worst customer service. Un willing to help, lady on the phone wanted to argue more than try to help and then proceeded to hang up on me. Absolutely 100% do not use this Ag Pro store. If your wanting new equipment go somewhere else. Disgraceful and unprofessional. read more

This place charged are excessive. My drive belt came off my JD 110 riding mower and they charge 40.00 for the belt and 250.00 to put it on and then another 150.00 to pick up and return. No military/ senior discount. Be warned.. read more

Well equipped John Deere maintenance Dept. I've used them a few times, the techs take good care of equipment. But I'm not real pleased with there sales Dept. They seem to not really like customers, there sales people seem to have a more take it or leave it attitudes. The store it self is top notch, clean and well stocked. read more

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Fantastic place and costumes service!! After many years of relationships with them , I highly recommended this location !!

I am all done with Ag-Pro. Moved to Ocala 4 years ago and purchased our Tractor and Zero turn from them. I was very happy with their sales department however it has always been a challenge dealing with their service department. We have been using them for regular service on the tractor, zero turn and our gator. Last month we had to bring in our Gator in for a recall notice as well as interval service. Ten days later 4 of the five bolts were missing from the left rear tire. We called Lawrence, Service Manager to ask how this could happen and he told us that the did not touch the lug nuts on the tires. We managed to locate 2 of the bolts around the barn and put them on leaving us with 2 missing bolts. Lawrence told us there were no lugs in stock and he would order and have his guy come by and install. I was thinking he was doing this for no charge for being a good customer and sending all of our equipment there for service. WRONG! They charged us $207.00 to install two lug nuts! Good by AG-AGPRO read more

MY 2018 gator 590 i was out of warranty and the transmission was bad with 17 hours on it. Called john Deere corporate and between John deere corporate and Lawrence in the service department at Ag Pro my $ 3800.00 transmission was replaced at a very very small charge to me. Thank you very much for the great service!!!!!!!!!! Rich read more

Bought a new zero turn mower from them last November. From the beginning I had issues with the fuel filter. Mower would run for about 15 to 20 minutes then quit. First time they worked on it there was dirt in the gas tank $200+ for draining the tank and putting on a new fuel filter. It ran for about 2 more mowings of the lawn then the filter clogged again. This time I changed the filter - it worked sporadically for about a month - then would only run for 5 min and shut off. New filter did not help. This time the repairs were $374+ because it needed a new battery as the battery would not hold a charge because it would not run long enough to charge. NO discount given for having the same issues with fuel filter and there is still something not right with the mower. THE SERVICE SUCKS AND THE WORD KUBOTA OR ANY OTHER MOWER MANUFACTURER COMES TO MIND. WOULD NOT BUY OR SERVICE ANY OF MY EQUIPMENT WITH THIS COMPANY. read more

Steer clear. Terrible service experience. I would never recommend anyone bring their equipment here for any type of service. I have a ~30 year old JD 750 that wouldn't start. We assumed it was a bad head gasket. I was quoted ~$1100 by Lawrence Johnson the service manager. After they opened it up, the head gasket was fine, but the exhaust values were warped and needed to be machined. I was estimated another $300-400 plus labor on that one. After that was done and it was put back together, and it still wouldn't start, they took it back apart and noticed one of the pistons was cracked. I was estimated another ~$500-600 plus labor for that one. I reluctantly agreed. At this point we were already about 5 weeks in and I needed my tractor back in order to maintain my working farm. Finally, about 7 weeks after they picked it up, I was left with a $2700 bill. To top it all off, when the delivery guy showed up with the tractor later that afternoon, they had forgotten to bring the bush-hog that was attached to it when it was originally picked up, and had to go back to the shop to retrieve it. As many reviews before mine have pointed out, the service manager Lawrence Johnson doesn't have a clue and doesn't actually care about the clients. He is incredibly unreliable and when asked for a realistic estimate of when work will be complete, rarely was he ever on time. Usually I was calling him the following week asking for updates. He always had some excuse on why they haven't gotten to it yet or why its taking so long. Contact was always initiated by us as the client. I have no problem with spending money to do repairs, but I am frustrated that the tractor was not assessed correctly when it arrived, having been looked at by multiple professionals who specialize in this equipment. Had I known in the beginning that this could have escalated into a full engine rebuild and cost pretty much half what the tractor was worth, I would have sold the tractor for parts and bought a nice zero turn. I would have expected a professional service manager to have given me that information up front based on their expertise and experience. Instead, they don't care about the big picture and just fix whatever the immediate problem is in front of them not caring how it affects the customer. I would have been satisfied with him eating a few of the labor hours that were on the invoice. Instead I got "It costs what it costs". Walking into the meeting he did let me know he was "trying to help me out" and discounted the $80 pickup and delivery. Later in the meeting he also took off a $65 freight charge for a part. I pray that during the warranty period of the work they have done, nothing goes wrong as I can't even stand to think of bringing it back to them. read more

Very disappointing. It took them a week longer than quoted just to look at the repair problem with my mower. When they finally finished the bill was higher than I was quoted and they billed me for work that was not done. It makes me feel I can't trust John Deere any longer. read more

Ag-Pro in Ocala, Florida. CAUTION doing business with their Service Department!! Received a bill for a service call to replace a shifter cable on an XUV 560 S4 for $496.80. My wife called for service on-site since I did not have time to change out the cable. I explained to the Service Manager, Lawrence, that this was an unbelievable over-charge for a job entailing a couple hours of work. He proceeded to tell me the billing rules he has to follow and had given us a break by charging less than the 3-hours shown in the service manual. The cable was charged at $61.99; and since I diagnosed the problem and checked out how it was mounted, I knew that I could fix the machine myself after purchasing the cable from Ag-Pro. I gave them 2-Stars for fixing the machine but would CAUTION anyone doing business with their Service Department to get an AMOUNT NOT TO EXCEED BEFORE asking them to proceed. Unfortunately, I believe we were over-charged due to our own fault/negligence in trusting what I would charge and not doing diligence when doing business with a dealership's service department. FYI - I would not have charged more than $300 for this service call even if it took 3-hours including a 1-hour trip fee and a lunch break. read more