Same lady as last time, NO MASK, I walk in (interrupting her futzing on her phone) say I have a scratcher ticket for you and her first words HOW MUCH IS IT? BETTER NOT BE BIG..I JUST DROPPED ALL MY MONEY. (caps because she was yelling at me) WTF? How about a good morning, good to see you again..I'd even accept a How can I help you? But no- this bitch is instant attitude. Heaven forbid you take 5 seconds to scan my ticket and see how much it is instead of biting my head off.
Heres how to fix-
1) Wear your damn mask
2) Stop playing on your phone at work
3) Greet customers in a friendly manner when they walk in vs telling them you cant help them before you even know what that entails.
4) Attempt to provide the service they are asking for. If something happens that prevents it i.e. you scan my scratcher and see its too large for you to cash, or maybe someone needs propane and you cant find the key advise accordingly at that time.
I realize the wages offered at businesses like this aren't designed to attract a professional level of employee. But just because the labor is cheap shouldn't equate to piss poor customer service being acceptable. read more