Koji was great. He came out in the morning, inspected and treated the whole house and gave…read morerecommendations for future service.

Koji responded to my request within a day. We worried we had bed bugs and he went over all the…read moretreatment options and offered a time to meet within days. During the time if our initial contact and a possible visit for treatment I sent Koji a picture of the offending bug. The next morning he sent me an email stating that what we had was not bed bugs but a simple beetle. What a relief. We were not charged for the consultation and he couldn't have been more informative or helpful. We did not need further service, but I would highly recommend him to people who live on the upper Cape or Dartmouth area. It was great to have such good customer service. Thank you Koji!

I have use Corey for woodpeckers and also for mice. He is amazing! He is kind and reassuring and…read moregets the job done for a reasonable price. He is quick to respond to questions and gets to the location to have work done as soon as he can. He's truly wonderful! I wouldn't trust anyone else to deal with critters on my house property other than him! Corey is the best.

Found a huge wasp nest in the tree in front of our house the other day. I was grateful that Corey…read moreresponded promptly, showed up in a timely manner, and charged a fair price. Thanks, Corey!

We used Alex and Mass Bay Wildlife Management in Foxborough, MA to take care of a squirrel problem…read morea couple of years ago. Recently, we decided to sign a yealy contract with the company when we were having some mice and hornet/wasps issues. They return emails promptly and set up appointments quickly. Their staff is professional, timely, and explain what they are doing patiently. I have been very satisfied with their services.

We lived for years without mice, then one day they we found evidence in our basement and kitchen…read more After several frustrating days and sleepless nights trying to take care of it myself, I broke down and called Mass Bay. And this is where the story takes a positive turn. Signed up online and received a text with a link of who was coming and what day. Included information of what was going to be performed and how much. On the day of the appointment, my daughter let the technician in and I immediately found him to be polite, professional, and naturally friendly to my dog. I was instantly put at ease. Having never had to use a pest service, I was concerned about who would be going through my house and this poor soul had to crawl and climb all over a completely turned upside-down house, on a hot July day. Every step of the way he was a bevy of information and empathy. I was quite comfortable having him move about my house without me, he earned my complete trust. He set some bait and traps and had immediate results the evening after the first visit. He returned 2 weeks later to clear the traps (3 kills!) and seal up the outside. And since Mass Bay completed their work, no mice! In terms of value, the price was in the 3 figures. What would you pay for peace of mind? Mass Bay's options and pricing seemed fair and I will consider setting up a yearly contract with them, again for that peace of mind. I also learned quite a bit about mice in general, which was a nice add. I like when people geek out about their work, it's a good sign of happy employees. Happy employees do excellent work. MassBay was truly excellent.

Really appreciate Bob's honesty. He helped me solve my yellow jacket problem in a very cost…read moreeffective way. This is a trustworthy business. Absolutely recommend.

We called this company and Bob came right over and sprayed the yellow jacket nest. We could not…read morehave asked for better service.

Seth was very knowledgeable and super helpful! He gave me many options and his assessment was…read morethorough.

Very quick response to my request. They came out the next work day. I would call again if I have…read moreany more rodents in my house. Once they got them out they come back and close up the entryway. I also asked about the amount of leaves in the gutters , they clean gutters too.

We had ants taking over our kitchen this spring. Henry came out and did a thorough inspection of…read morethe house, found where they were coming in and treated the whole perimeter plus the interior. He was really good about explaining what products he was using and that they were safe around our dog. The ants were gone within a couple days. Henry also gave us some tips on keeping them from coming back. My only note is the initial phone call to book was a little rushed, the person on the phone seemed real busy. But Henry himself was fantastic.

From the owner: Established in 2010, Fenway Pest Control has emerged as Boston's trusted residential and commercial…read morepest management specialist. Founded with a commitment to protecting Massachusetts homes and businesses, this locally-owned operation has built an exceptional reputation through meticulous attention to detail and comprehensive integrated pest management solutions. Their strategic location enables rapid response throughout Greater Boston, serving diverse properties from historic brownstones to modern commercial facilities. The company's core competencies encompass complete pest elimination services, including rodent control, insect management, and preventative treatments tailored to New England's unique seasonal challenges. Fenway Pest Control distinguishes itself through eco-conscious methodologies, advanced inspection techniques, and customized treatment protocols that address root causes rather than symptoms. Manager Henry Russell emphasizes their philosophy: "We believe effective pest control requires understanding each property's specific vulnerabilities and implementing targeted solutions that protect both people and environment." Looking ahead, Fenway Pest Control envisions expanding their service territory while maintaining their hallmark personalized approach. Their growth strategy focuses on developing innovative treatment technologies, enhancing customer education programs, and strengthening partnerships within Boston's business community.

Christian demonstrated care, concern, and empathy both for the raccoons living under my deck and…read moreme! His soft spoken kindness was evident from our first phone call. He was prompt, efficient, and friendly and went above and beyond on this call. What I loved was his extreme care to ensure the critters were no longer present before he applied the ground exclusion to keep them out in the future. While I would call upon him in a heartbeat, I hope not to have to!!

Very dependable and efficient!!! This company "saved my butt" many times over & I am eternally…read moregrateful! They are local and return if need be. We had a terrible situation with raccoons ripping up our sod. Very happy to get the problem solved. Thank you VERY must

We have worked with SHS Pest Control for several years and they are very responsive, prompt and…read moreefficient. We had what turned out to be a carpenter bee issue in the clap boards of our house. I called them and they sent Adam, the technician, within an hour - you can't get better service than that! We have worked with Adam many times; he is informative, answers all our questions and gets the job done right. He also has a customer friendly attitude that is very much appreciated. Great guy, very good company! Thank you, Brian H

They did an excellent job of mitigating mice and were responsive to calls. I just use them for…read moreants. The problem is not resolved and I cannot get them to return my call to discuss next Steps. I've called 3x over a 2 week period and no response?

Steve and Will are very professional and courteous . They take care of any pest problem I might…read morehave . Easy to talk with . Great job guys !

The technicians have been helpful and very knowledgeable but we ran into an issue yesterday when a…read moregel bait was used indoors and not included on the report afterward. We have a 4 month old puppy who is into everything and started licking/chewing the baseboards near where ants were prevalent indoors. When I called, Stephanie was less than professional and seemed annoyed that I had concerns. No matter what I said, she dismissed me, argued at every turn, and didn't apologize until I told her how frustrating the conversation had been as a concerned parent. Even then, her apology was "I'm sorry ma'am. I do understand but like I said...." She just kept reiterating "Ma'am (condescendingly) baseboard treatment is standard with all of our visits." Mind you, we've never had baseboards treated before this visit. Treatment has always been on the exterior and they've only ever iterated that kids and pets be kept indoors. Stephanie said the stuff he was putting down inside was the same as what he put outside (bifen) when I called back this morning because my puppy was vomiting and refusing food. After speaking with Jose and describing to him (as I tried to do with Stephanie) what I saw the technician use, he said it wasn't bifen but was likely gel bait (not at all what is used outside.) I was going back and forth with the vet and DeBug all morning trying to figure out how emergent the situation was and when I finally was able to speak with Jose, he helped calm my fears and let me know what the product actually was and how the call should have been handled. I do appreciate his professionalism and approach to feedback from a customer. As I told Stephanie, I was trying to work toward a solution and share my frustration as a mom of young children and dogs. I am unsure if we will be continuing service because, although Jose handled things well, Stephanie is the main point of contact it seems and needs more training or a spa day before she interacts with worried customers again. The screenshot I've included is an example of how the phone conversation went as well. Weird (inaccurate) responses and entirely missing the point of what I was asking. For what it's worth, our puppy is alive and well, eating again and no longer vomiting, so that's a relief.

Highly recommended company! Jon was prompt, professional, polite. Very knowledgeable. He said…read morehe'd follow up in a week ... which he did. This was the second time I've used NB Pest Control. The first time Jon came to our house was a year or two ago. ..and then a week ago. Same top notch work ethic. ...reasonably priced as well. I wouldn't hesitate to rely on his company for any future yellow jacket or pest problems! I'd give a rating of more than 5 stars if I could !

I was having wasps at the entranceway of a commercial business. It was a significant problem for…read morethe retailer. I called New Bedford Pest Control, as I always do. They were there within hours. They expected to do two treatments. However, after the first treatment all pests were gone, and when they followed up with me they decided the second treatment wasn't necessary. Still great! Cost was reasonable. And John was incredible. Been using them for years, and will continue to do so. Catherine M.