They could improve on hiring more compassionate and professional employees. The doctor was fine,…read morebut didn't really do anything. It was a wasted trip for $300. Thank God he was ok until I could get him to his doctor the next day.

My dog has been a client at this clinic for more than 3 years. On Christmas day, I noticed she was…read morescratching and shaking her head more indicating an ear infection. I called on Friday and there was no available appointments so I was told to call in on Saturday morning starting at 8 am. My call was placed on hold and the receptionist returned to the phone at 8:04 am and I was told no available appointments. Of course I was upset and if I wanted my pet to be seen, I would have to drive to Auburn. Nevertheless, I scheduled an appointment for Monday the 29th. I received an email that appointment was for 8 am. I got to the clinic and the receptionist informed me her appointment was not until 2:30 pm. I was able to show the email and get my dog seen. Thanks to the receptionist, Dr. May and Tech Paige for getting my dog seen this morning and treating her bilateral ear infection. My recommendation is to look at how the Saturday appointments are made because I had to medicate my dog for several days before she could be seen in her regular clinic. Mary G.

(I would leave less than 4 stars, but I respect Dr. Tatum and have had only good experiences with…read morehim so this review primarily discusses the other staff members). I had to make the absolutely gut wrenching decision to put my sweet almost 17 year old yorkie down a couple weeks ago. Unfortunately Dr. Tatum was not in that day but Dr. Lewis handled it. I just didn't feel any warmth or compassion from the office staff members at all. Nobody said 'sorry for your loss' or 'she was a good dog' or even looked up from their computers when the euthanasia was complete and I was leaving. I realize that people have to become desensitized to the death of pets when working in the field, however, my dog had been a patient for over 10 years at their office. That was one of the absolute hardest days of my life and nobody was even bothered enough to see a sobbing person and say 'sorry for your loss.' I will miss Dr. Tatum himself but when the time comes to find a new vet, I will be using a different practice. Bottom line: if you're looking for compassionate end of life care, please research this thoroughly as this was unfortunately not my experience with the current staff.

We have used this vet for a few years now - but as you can see, we go quite a bit with our crew! We…read moresee Dr. Spence - and LOVE her. She's great with all of my dogs and their multiple different personalities! Loving, patient, kind, sweet with them. She answers all of my questions, reassures me if I have any concerns. I love the vet techs, front desk staff, etc. * Wanted to add- a response to a previous review about someone's dog being overweight and not liking how it was handled... 3 of my dogs are overweight and Dr. Spence has only been helpful and given me tips on how to get their weight down to their ideal weight range and IT HAS WORKED. Haven't experienced anything like what some of these reviewers have...

Dr. Wylie is the BEST. She is so kind and attentive to my old lady (cat). She talks through every…read moretest, exam, and result with you and their prices are fair. I don't know where we'd be without her!

This is an amazing vet clinic!!! They handle my old cats with gentleness and as little trauma as…read morepossible!

I can't say enough great things about this veterinarians office! From the moment we walk in, we…read morewere treated with kindness, professionalism, and genuine care. The front desk staff is friendly and efficient, and the facility is always clean, calm, and welcoming. We've always gotten perfect medical care for our 2 pups.

We are out of town and needed a vet for our little man. We chose Macon Road Veterinary. I have…read moreworked at a few clinics in the past and I was speechless when we left this clinic. They should be the source of learning for all other clinics. From scheduling, online client forms, check-in and wait time; exceptional, fast process. We waited in our car, was called at time of appointment, and given our exam room number. We entered the room and were followed immediately by a wonderful technician Miss Danni. Dr. Hunter followed within minutes. The care and attention was superior. We were not made to do unnecessary tests. This has never been the case with care I have had and witnessed from clinics in the past. Checking out was also exceptional. Everyone at the front desk was friendly and knowledgeable. A young lady who had just started, checked us out with assistance from her associate. Both were first rate. My only con to my visit is that we have to go back home and are not able to make this clinic our home base for veterinary service.

10/10 would recommend. I called and was able to be seen within 30 min of my call on a Sunday…read moreevening. The staff was so friendly and the doctor was very patient and explained everything in great detail. The only downside of the visit is the cost but what you have to understand that healthcare, including animal healthcare is not cheap. No one should be expected to work for free especially on a Sunday. I'm grateful to the staff and the vet. We are back home and on a mend now.

Thank you to all the kind people at Rivertown. My pup recently decided to eat my scrunchie. He's 5…read moremonths old and 11 pounds. I was lucky to be the first person there. Yes, it's very expensive, but I was lucky to have them. They gave him a shot to make him throw up and thank goodness it worked. I will definitely use them again if needed. This was his second visit to an ER and the people there were not pleasant at all.

Coming to the Animal Emergency Center, I was a little skeptical because the Dr was not on site and…read morewe had to wait about an hour for her to arrive. But once she got there (I cannot remember her name! She was a younger African American woman) she came to see us right away and pretty much dove right into work. She was extremely helpful and very kind and understanding. She got to work on my shepherd and fixed his paw all up. (He just cut his paw but was bleeding EVERYWHERE) They ended up neutering him too while he was under anesthesia, per our consent of course lol, which was really nice because we wouldn't have even thought to ask! Which really saved us some money in the long run. Everyone in this hospital was very easy and nice to work with in such a stressful situation. And the bill was way less than what I was expecting which is great! I highly recommend this hospital to anyone that needs emergency care

Had no where else to go at suck a late hour. The front staff was nice, but they are money hungry!…read moreBefore even signing paper work they want you to pay their $75 (sign in fee?). Once I got in the room before even looking at my dog, they brought a piece of paper in with 5 test to run on my dog for $500. I told them I just want a x-ray first to see what the issue it. On the paper it said X-Rays $76, they did 2 for some reason. When I got the bill I was charged twice for x-rays sense they did 2 (That they never said would be extra) His visit cost more then a humans visit to the ER! If you do not have an emergency, go someone else. Also their X-Ray machine take horrible pictures, hard to see. Total: Sign in Fee: $75 X-Rays : $76 + $45 (For second shot) Shot: $35 Meds: $200 ______________ Total $431

Negative -10 review these fuckers owe me stars…read more I've tried calling Paw Humane Society numerous times, and it is almost impossible to get anyone to pick up the phone or respond. No matter which line you try, there's never an answer. I even reached out about a stray dog that needed help, and nobody came out. It's extremely frustrating, especially considering the fact that they just had a big revamp and promote themselves heavily with events like "Bark for Blues" festivals to get dogs adopted. They clearly put effort into marketing, but when it comes to the basic responsibility of answering calls and helping the community, they are failing. This organization needs to get its priorities straight.

Every time I go there in person it is fairly clean, and the staff are frazzled, but friendly…read moreenough. They always seem overworked and like they need more staff in the 10 or more years I've been going there, and they almost never answer their phones so it's very hard to ask questions or make an appointment. I wonder how many more people they could reach if they just answered their phones (clinic side especially, rescue side is a smidge better)?! Heck I'll do it, I'd even take minimum wage to do it. FYI they only take animals in from the Animal Control next door, so owner surrenders or found animals have to go through Animal Control. I found this kitten in Jason's Deli parking lot emaciated and missing an eye but mewing and coming up to us for help. We named him Ragetti and called the rescue to tell them how absolutely sweet he was, and they told us to surrender him to Animal Control then call them so they can pick him up. Animal Control said they would normally euthanize injured feral cats, but I insisted he was sweet to everyone and deserved a chance and stayed until PAWS picked him up! After they fixed his eye we visited him at the shelter as he gained weight so he would stay socialized and sweet, and he was adopted within a couple of weeks !

I was having an emergency with my cat, I rushed him to my (then) vet, Animal General, but it was…read more5:35 and they told me the veterinarians had already left & they couldn't help Oscar (my kitty). I was desperate! Oscar and I were both crying, so they called University Ave. Vet Clinic. Even though it was almost 6:00 by then, they said to bring him over, they would wait for us. On my way out to my car, the vet - whom I'd been told was gone - passed me as she left. But this isn't about them, this is about the heroes that saved the day...and Oscar's tushie (he had...hmmm, how to put this delicately...a big poop stuck in his little backside). lol. It's easy to laugh about it now, but it was horrible when it was happening. The great staff & doc at University Avenue Vet Clinic were ready and waiting for us. They never made me feel bad about keeping them so late. To the contrary, they made me feel at ease, and were very sweet. They then made Oscar feel "at ease". :D. They even gave his backside a bath, and trust me, it was a mess! Recommended!

My appointments have been with Dr. Humphries and she has been amazing. I never feel rushed and she…read morealways has an upbeat demeanor.

They are extremely compassionate vets and vet techs. They euthanised my beloved 16 year old lab…read morewith extremely careful and loving care. They couldn't have been more kind.