Great service. Knowledgeable and friendly employees. Worked on all of my vehicles. I will continue…read moreto go back.

Great service. New engine installation on a 2012 Dodge Ram. Took longer than expected but some of…read morethat was shipping. Professional. Ask for Sean.

$5700 later and returning my car 5x over 7-8 months and still not fixed. I regret ever going here.read more

I've used this company for years. Honest people, good service, exceptional quality. Give them a…read morecall or meet with them. They have been the go-to shop for our family for all our vehicles. I recommend them to anyone who has a transmission question or needs repairs.

Larry... they say ask for him.. that's crazy. First, he is very dishonest. I got my vehicle from…read moreCarvana and it had many undisclosed and unaddressed issues. There was lots of undocumented damage including a bad transmission and bad torque converter. SilverRock tells me the vehicle needs to go to one of their approved "in network" transmission specialists. We choose Norman, Oklahoma as that's the closest location to where we live. The manager (the person previously mentioned) did seem calm, friendly, agreeable, and informative at first. We were glad to have found that location and he made it seem like he knew cars and transmissions better than anyone. I felt we were in good hands. He personally gave us updates and a timeline for repairs. He explained the process.. ok, great. Now, next what happened was we waited for all the approvals as we needed an entire transmission R&R (Remove and Replace). SilverRock approved. Great! However, we were given a timeline and none of those times were accurate. It caused for several unnecessary missed work days.. we looked past that. There were reasons (excuses), fine. We accepted the uncertainty of time estimates. No problem. After near to two weeks we returned to pick up the vehicle and following a quick conversation I decided that once I got home I'd have a look under the hood. Something about the conversation I had just didn't feel right and I figured I should have a look. The first thing I noticed was that when I looked into the engine bay I could see the ground below. That was weird. No vehicle I've ever owned or had to replace fluids in was ever in a condition where I could see the floor. I know that a protective shield plate was missing and it was indeed the one they have to remove to do transmission work. The second thing I noticed was that the grounding strap that connected to the TCM (TRANSMISSION CONTROL MODULE) was just dangling loose. It had to be disconnected during the replacement and was not reconnected. I contacted the car seller and insurance company and they told me to take the vehicle back to be properly reconnected and that it was an incomplete service. I was not pleased. When I brought my vehicle back I spoke to the manager (the person aforementioned).. right to my face and immediately HE BEGAN TO LIE. I TOLD HIM THE GROUND STRAP THAT CONNECTED TO EITHER THE PCM/TCM was left disconnected and dangling. Instead of accepting responsibility and accountability he told me right to my face that CHRYSLER/JEEP PUTS THAT STRAP THERE BUT IT DOES NOTHING. ACCORDING TO AAMCO'S MANAGER, "IT'S AN EXTRA PART THEY JUST THROW IN THERE AND IT SERVES NO PURPOSE." Now, I already know what that grounding strap does. It ensures the transmission they installed and it's computer components receive the correct and steady voltage to function and prevents damage to the components that include surges, low voltage, and fluctuating static that will destroy the parts related to heat and improper readings and calibration. In no way does Jeep just "throw that in there" to serve as an "extra courtesy" part that serves no purpose. I explained to him that that was ridiculous, and he doubled down on that lie. Next, he tried to get out of the missing "belly pan"/splash shield they removed to get to the transmission and never reinstalled. He told me that "It may have been removed and one of my guys saw it and took it thinking it was junk".. he admitted he has a guy that comes there and takes parts that are laying around. That was crazy to me. He then said that the plate was never on the vehicle when they got it. That statement was false. ALSO, WERE THAT THE CASE THEY SHOULD HAVE DOCUMENTED IT AND MENTIONED THAT TO SILVERROCK SO THEY COULD APPROVE AN ORDER FOR A REPLACEMENT OF THAT $200+ "belly pan". Next that man told me I didn't need that part.. that it mostly served a cosmetic function and was not needed. I already know that in reality that shield protects the engine, belts, alternator, and other engine components from damage from water and debris. He tried to convince me that is was simply a part I did not need. Then after agreeing to order and install a new one because IT WAS NEVER DOCUMENTED BY A TECHNICIAN THAT THE SHIELD WAS NOT THERE WHEN MY VEHICLE HAS BROUGHT IN (it was there, they took it off) he still called around and tried to get out of it. To sum things up..the management at that AAMCO location is DISHONEST, INATTENTIVE to DETAILS, NEGLIGENT, AND "UNAPOLOGETIC". (No apology was ever offered to me for their blunders.) I'm still a bit perplexed as to why an adult would stand there and lie like a small child as opposed to admitting fault. I won't tell anyone to avoid this AAMCO location.. that should be obvious. I will say I ABSOLUTELY AM NOT PLEASED WITH THIS EXPERIENCE and I'll be working with several corporate departments and possibly the Oklahoma Attorney General's office in tandem to have my grievances and observations appropriately documented and addressed.

A+++ Best Transmission repair in Norman. Don't go anywhere else unless you want to get Ripped off…read more Ask for Larry, very professional, and Kind. I have a 2008 Dodge Grand caravan, and my transmission went out. I called around, to all the repair shops in Norman, and AAMCO had the best price, and now it feels like I'm driving a new car. The gears shift smoothly and I'm very Satisfied. They are located at 922 N. Flood, just off of Robinson. I am very Happy and won't take my automobiles anywhere else. THEY ARE THE BEST!!!!!!!

damaged vehicle and did not follow up or make any true effort to replace the part he damaged,…read moreleaving the vehicle inoperable due to his mistake. not registered with the BBB and does not appear to be licensed or insured.

Tristan came to work on my friends Nissan Titan in April of last year. We hired him to replace an…read morealternator. While doing that he damaged the radiator extensively causing the truck to be inoperable. We exchanged a couple phone calls and texts over the next few days trying to get him back out to replace the part and finish his work. After a few attempts it was clear that replacing the part he damaged was not a priority. (We did pay him against our better judgment before the work was completed) I happened to see him working on my neighbors car Friday and asked him again about making things right. He said to my face to text him and send our cash app then blamed his wife for the lack of response about us messaging. I still followed through and wanted to give him the benefit of the doubt. To our disappointment, once he left the neighborhood he quit responding. I have submitted a complaint to the better business bureau and do not recommend using this guy for work on your vehicle. If he messes something up, it's obvious he won't repair his mistakes. I'm sure he isn't licensed or insured either. Stay clear. 0/0

I wanted a Mobile Mechanic so I would not get stranded again from my car stalling intermittently…read more I found a recommendation for Andy on NextDoor. He was able to squeeze me in because I was able to give him a lot of details and he had a good hunch what the issue was and how long he would need to confirm and then R&R the parts. Super reasonable and very professional...his set up is quite impressive! Phone 405-808-6713

Had Andy come out to replace what I thought was a bad alternator (diagnosed by AutoZone) but after…read morereplacing the part still had power issues, come to find out it was a bad battery. Andy was super understanding and replaced the battery for me. Honest, friendly and quick service.

Fixed my son's 2013 Kia Optima to a "t". Seem like honest mechanics and were able to get it do very…read moretimely. Would definitely use them again.

Communicated for weeks about my truck build, once it had been in their shop for about a week they…read morecalled me and told me they "dont know what to do pick it up now" and repeatedly said another guy with a Silverado was in the process of suing them. I sent the truck in with nothing but a dead battery and 10 grand worth of parts and got it back broken down. They told me there was metal in the transmission and they didn't know how to delete the DOD (weeks were spent discussing the build) which didn't matter either way given I gave them every part to rebuild and bullet proof the transmission had the truck sent straight to Chevy and the transmission had 0 metal in it and nobody has been able to figure out why my truck is broken down a week later, absolute unprofessional bums.

Excellent Service along with great personal advice about what would be the best repair service to…read moresafely put your injured or sick vehicle back on the highway to live a longer life. They really do take their time to inform & educate their customers. The guarantee behind the sincerity to do the best repair & service to their customer's is something that has been trusted since they have been in business in this remote rural area in Patrick County located on Heidelbach School Road approximately less than a quarter mile from the intersection of Union Bridge Road 623 which is 3 miles north of Fairystone Park. Thanks for such service Y'all !!

I've been coming here since June last year. I love how thorough they are. They seem honest and…read moreactually care. Also their prices are very reasonable.

Helpful, respectful, and reasonable. I brought my 2006 Dodge Charger in because my drivers side…read morewindow's regulator and motor were shot. Terry squeezed me into their tight schedule and was very transparent about what needed to be done and how much it would cost. It works as good as new now. Honestly just a kind, cool guy. I would highly recommend Terry's to anyone in the Norman/OKC area.

Took my 2018 Buick Encore in to get a coolant leak fixed. First repair was the water pump and they…read moredone an oil change for free which was nice. But my oil was milky and they didn't say anything, which means there was coolant in the system. And I tell them my coolant is still leaking so they finally get the head gasket fixed a second time I had to take it in. Well coolant was still leaking after that, so I fixed it all myself since they couldn't fix it the first couple times. First was a coolant hose had a crack in it, second that brand new water pump they installed the bolts wasn't tight at all and that's where the coolant was leaking through and there was missing bolts, also the water pump gasket looked non existent. So first repair paid $800 for nothing...And when they said they replaced the water pump, they didn't because I had to buy a whole new one. So they didn't do any of their inspections on if it wasn't leaking coolant. And I even asked them and they said yes which they didn't. So the only good thing they did was the head gasket that was about it...$700 wasted.