Continual Poor customer service over the many years I have spent my money with this facility…read more Outdated communications, if you are busy and need connection to do business please evaluate for your own personal needs.

From the owner: Need Storage Space At Low Rates?…read more U-Stor-It is a self-storage facility serving customers in Great Falls, Montana since 1978. Our convenient location at offers a variety of unit sizes for you to choose from. Our units are well-suited for personal and commercial storage. For your convenience there are also units are available for vehicle storage. We make sure that no matter what your storage needs are, we have an option that fits them.Features of U-Stor-It include: On-site manger Electronic security gate Use your lock and you keep the key Drive-up, ground level access Low monthly rates Outdoor parking for autos, RV's and boats Easy access to unitsU-Stor-It is open seven days a week. Long term rates are available. We accept Visa, MasterCard and Debit cards as forms of payment. We pride ourselves on excellent customer service and with 35 years of experience with the same owner you can expect just that. We treat your stored items like our own and we employ an onsite resident manager as well as security cameras and fencing to ensure that your items are stored securely. Store your items and get the peace of mind you deserve.Call U-Stor-It today for rental information.

To start off the ladies that work there are amazing! I was with them for over two years, close to…read morethree. They have a great secure place. Bad news is the sheet rock job on the roof of my 20'× 10' unit was horrible. I had alot of beautiful Antiques there. About 6 months ago I found part of the roof collapsed and broke a few of my things. I called the owner and told him all about it. He said some one broke in and it wasn't his responsibility because the building was not faulty. Let me say that there was no foot prints in the dust, not a single hand print and didn't let me get many words in before I was shut down. No investigation was done. It broke an old Moroccan chess and backgammon bord made out of Pearl, bone, and exquisite wooden pieces.. it was worth 4-500 bucks and some old great falls select bottles and a few other glass pieces. So unless you insure your unit its not advised by me. I let it go though because i was shocked with the result. Ive seen units broke into and this was any thing but. The building roof was falty and Ken just didnt want to be reasonable. His father ken is a very nice guy as well who does most of the leg work there. I got an email to give an review after moving my things to another unit elsewhere and here i am. When your making 100$ a month for 2 or so years i expected some reasonable action, not blowing it off and blaming it on a break in. No one else reported a break in in the other near by units. The sheet rock job was clearly in the wrong. Ive sheet rocked, painted and have done remodeling for over 20 years. I know a bad rock job when i see one. Hope this was helpful.​​

Best storage facility in Great Falls! The new owner has upgraded and streamlined to make using…read moreRiver Dr North super convenient, and I have piece of mind knowing my belongings are safe & secure.

Thieves! Liars! They will steal your belongings. We rented from this facility and approx $1,500…read moreworth of our possessions were stolen. From a 55 inch TV to iPhone charge cords. Management hung up on us and refused to answer our call for several attempts. The manager was rude and in the insurance claim he lied and stated he came to the property to view the unit on the day it was discovered broken into, when in reality he has never shown up in person to the unit. The insurance company was rude, purposefully difficult and dismissive. We turned in all the correct paperwork, police were involved but mysteriously the security cameras were not working during the 3 days the break-in could have occurred. Do Not Rent From This Company!!!!!

From the owner: Our storage facility is both secure and convenient! With 24-hour and drive-up access, digital video…read moresurveillance, online bill payment, and rentals, we're set apart from other storage facilities. Stop by to talk to one of our friendly employees about our options for your storage needs in Helena, Montana. We offer storage units in a variety of sizes for both short-term and long-term rentals.

The truck we reserved, and confirmed, TWICE, before Saturday morning pickup, was not available to…read moreus Saturday morning. We received a call ONE HOUR before pickup telling us so. They DID tell us that the truck we reserved was available in Helena, 180 miles away roundtrip, and we were welcome to go pick it up there. I wonder that THEY didn't shuttle the truck up. We DID finally arrive at a solution that was acceptable. At our suggestion they reserved a trailer that we may or may not use if we were able to show-horn our 26 feet worth of stuff into the 20 foot truck they rented to us, and to waive the $50 rental fee. We WERE able to Tetris everything in the truck, did not need the trailer, received the rental fee waiver and were charged less for the smaller truck. But the only anxiety we suffered from this move was provided courtesy of U-Haul.

Not all of the key pads work causing an inconvenience to de-arm my unit. With U-Haul having all of…read moreits members phone numbers and emails, they could have sent out a message stating the issue, the corrective action, or even the temporary fix. No "out of order" signage was posted or any notification. Instead I had to go inside and ask about the issue. After all, every year U-Haul ups the rent to cover what ever excuse at that time, maybe some of that money could cover a simple sign. I realized that my units alarm was faulty and although I would arm it, my items were not protected by that layer of promised deterrence. I will give U-Haul staff a thumbs up as they moved me to a larger unit with an employee rate which was similar to my smaller previous unit. But when I was told this year there would be an increase in rates via email, it say almost $18 a month. I talked to the staff and they told me $10 for larger units and $5 for smaller units. Explain that to me in a way I will understand. With this ridiculous increase in rent, I had to purchase a key fob to open the bay doors after hours and if I wanted 24 hour access then I would have to pay a monthly fee. I understand the reason why the fobs are needed as they keep people out that camp in there or are seeking cover from the cold. Every time I would come to the building I would open both doors just to make sure they work with my fob. And they did. I did notice that one doors rollers were messed up while opening the door and I reported it to the staff which should have been noticed while a walk around was "supposedly" being conducted. The staff always are nice and friendly and I have never had an issue with any of them other than the general manage a couple times. The building is usually mostly clean and well lit with lighting. The hours are reasonable but a fob is not going to stop someone from coming in late at night and is a sorry excuse for a fee. Overall I'm in the middle of the road with my experience as there are things on both sides that prevent me from swaying one way or the other.