We have brought pets here multiple times and received acceptable care in the past. Fast forward to…read moreDecember 2025, when we noticed a mass on our dog. Went in to see Dr. Douglas who felt it was scar tissue from an injury. Sent us home with an anti inflammatory and antibiotics. 14 days after the meds were gone, we called and advised the mass had not shrunk. We came in and paid for a biopsy but the vet could not get one. We were told it was scar tissue from an unknown injury and nothing to worry about. $500 total with no biopsy. We since got a second opinion, and the dog has Cancer. When we followed up with Dr, Douglas, the receptionist said the surgeon who is there once a week was indeed concerned after relooking at the picture. There were lots of mixed signals and we could have lost our dog. We would not return to this Dr.

Was quoted $350 for cat dental cleaning, make an appt for consult that cost me $65, and then the…read morebombshell quote was $918! Mandatory blood work that was not told to me over the phone, X-rays that were not told to me over the phone. I've never been so mad at a vet in my life. Called my regular vet and it's $450. CP Animal Clinic is a sham and I would never recommend them to anyone.

Our 10 year old cat developed a severe itching condition around his head and neck, and was…read morescratching himself raw. My first thought was to get him off of chicken so was feeding him lamb and rabbit (he didn't care for and it didn't help). The clinic docs we were taking him to for numerous visits over the span of many months tried several medications, including steroid medications and shots which brought on a bad respiratory infection and a severe eye infection. But we were told it was not food-related and referred to a feline dermatologist. Instead, we switched to Buttercup Veterinary Hospital and saw Dr. Jensen. She examined him, immediately said it was food-related, and prescribed a hydrolyzed protein food. It's been 3 weeks and he is doing amazingly well! His sores are healed up and his fur is back! She also found a heart irregularity and is addressing that also.

I wanted to like this vet clinic and did for years, but every visit felt more focused on upselling…read morethan actual care. It seemed like there was always another test, treatment, or add-on being pushed, even for routine appointments. I understand recommendations are part of veterinary care, but the constant pressure made the experience uncomfortable and expensive. Overall, I wouldn't personally recommend Buttercup Veterinary Hospital based on my experience. We've raised German Shepherds for years, so we're very familiar with the breed and common skin and allergy issues. My son's GSD is currently visiting, and I stopped by Buttercup Veterinary Hospital simply trying to purchase more of the medicated shampoo they had previously recommended for itchy skin. I was denied because my own GSD, who was a patient there and was ultimately put down at their clinic, had passed away, so I was told I was no longer considered a current patient. Losing my dog was heartbreaking, and the interaction felt cold and unnecessarily transactional. Unfortunately, that experience reinforced my overall feeling that this clinic focuses more on upselling appointments and services. Find a vet who doesn't shut people out when their pet passes away.

Just like a kid, our Nani felt worse and woke up vomiting today. We called our VCA in Cedar Park…read moreand they were overbooked with appointments and work ins. Thankfully they offered other VCA options that were nearby. We called VCA Lakeline (open till 2pm) and were given a "work in" appt. They explained this could mean a 30 to 45" wait. We accepted -gratefully! Cara-(sp)an incredible vet tech took a very thorough hx and took Nani's temperature. Dr Pasternak came in and gave her a very thorough clinical exam, and then talked to us about GI Symptoms and potential issues. There are multiple potential issues and we decided to go with the majority of the treatment plan at this time- a cross between feeling like we are doing diagnostics and immediate symptom relief. We were presented with many options and an explanation of what each item did was given by Cara. The cost associated with each item was readily available. We weren't pressured at all. They opened a can of specialty food and gave it to her but she didn't touch it so they removed it from her plan. Bloodwork panels will be available next week. We will hear back from Dr Pasternak and determine follow up care. See if a USG is recommended etc. Nani was a work in and we were very impressed by the level of organization and care provided. We highly recommend VCA Lakeline and Cara and Dr. Pasternak too! Also kudos to the receptionist and check out staff who were very kind and efficient!

Latke was due for her annual exam and Kelsey and Dr. Mong put me at ease over my concerns. They…read morewere very sweet with my cat and did not cause her stress. 10/10 recommend!

I am so overjoyed with Parmer Lane Pet Hospital ! Our cat…read moreHobbes was squinting and meowed when we tried to look at his eye. I finally got it slightly open and saw it was bloodshot red. My poor boy. We called around and were luckily referred to Parmer Lane Pet Hospital. They answered the phone and were extremely helpful & had genuine concern about our problem. They had availability & said as soon as we can get there. So we opted for the next appointment spot. When we walked in, we were greeted with smiling faces and quickly checked into the exam room. Our vet tech, Amanda, came in and quickly accessed Hobbes, asked us some questions to get his baseline down. She also offered him some treats, which he loved! He's pretty picky normally, so of course I had to find out what kind they were so we can buy them for him. (Pic attached) She also let him explore and he was very happy about that as well. Then Amanda walked out and back in with Dr Thevis. Dr Thevis said hi to Hobbes. Gave him some pets and told him how cute he was while checking him for any other injuries since we explained we thought Hobbes got a scratch from his sister when they were playing. Thankfully no other injuries. Dr. Thevis and Amanda kept Hobbes very calm and put a yellow dye in his eye so that we could see if he had any scratches. He blinked a few times, but didn't seem to care because it happened so quickly. Dr Thevis showed us with a black light how a scratch/cut/inflammation would light up in his eye. Unfortunately he has a corneal ulcer. We were given eye drops, a cone, and then asked to schedule a recheck so we can make sure he gets better. The next day, his eye had some gunk in it, and I was so concerned! I called Parmer Lane and Dr. Thevis was not in, however the receptionist (sorry I forgot her name) answered the phone and was so sweet and caring and told me that they would have a vet tech answer my questions and give me a call back as soon as possible. She also said if I had not heard back by lunchtime to give them a call again. The number they have on file is my husband's and he did not answer his phone, but they left us a detailed message. The following day, they called us again to make sure that we had gotten the voicemail and were not worried about his eye. I thought it was so thoughtful to call back just to make sure that we had gotten their previous message. I called in to reschedule the recheck appointment and it was a breeze! Everyone who works here seems to genuinely want to help you! The level of care, concern, and customer service from the team at Parmer Lane Pet Hospital is 10/10. You guys are doing everything right. Thank you so much for making finding a new vet so easy. Definitely referring my friends.

These folks are all great! Our sweet gal was 14, and we followed Dr. Will here from a different vet…read moreoffice. I see why she came here, as every vet and tech we interacted with was a world more experienced and compassionate than we've seen anywhere else. Other vets we had seen after she left wouldn't even give us guidance or concern for her condition, so we had tracked down our doc and truly, they saved her life, it bought us at least another happy year or so with our gal. In her many years of life, we'd moved lots and have seen a full spectrum of vets and emergency vet hospitals and just wow. It feels good to be able to trust the staff this well. Our gal had advanced kidney disease, but they were able to stabilize her and get us on a quality of life maintaining spot with fluid therapy. We had a vacation, and a tech was able to make home visits to help out while we were gone to keep our girl in good shape. It's been around a year since she passed, and we recently brought a new pup into our lives! Made our first visits this month for her shots, and it is heart warming to see all the staff again. It's a bit of a drive for us, but I really wouldn't go elsewhere.

I was a little worried reading other reviews about New Hope Animal Hospital but I am so glad I…read moredidn't let them deter me. I took my dog here after concerns for my dog not eating, lethargic, and dazed. I was able to walk in on a Sunday and see the Dr quickly. I felt reassured and taken care of while speaking with her. I trusted her recommendations and her explanations of the different treatment options I could choose. NHAH did not feel commercialized as some other places do. I would absolutely come back if any of my pets needed care!

I've been bringing my dog to this clinic for years for nail trims health care and have always had…read morepositive, professional experiences, this was the first time we had an issue. During our most recent visit, my dog was handled by Milani, and unfortunately my small, older Chihuahua came home with a bleeding, shaved paw after her nail trim. This has never happened before, and it was very upsetting to see. What concerned me even more was the lack of acknowledgment in the moment, there was no apology, only an offer of gauze to clean the bleeding. I trust this clinic overall and will continue coming here, but I would strongly prefer that my dog is not scheduled with this technician in the future. My hope is simply for more careful handling, especially with smaller, older dogs who need extra gentleness.

VCA Premier on Whitestone in Cedar Park has been taking care of our dog for 11 years. Our dog has a…read morecouple cronic medical conditions which need to be monitored. Dr. Milligan has been taking care of him for a few years now. I can't express how happy we are with her exceptional care of him. Recently our dog had a medical condition which required emergency surgery. Dr. Milligan was not available at that time so we saw Dr. Moody. Once again I can't express how how happy we were with Dr. Moody also. Dr. Milligan and Dr. Moody are the best!!!! Our dog recovered very quickly and is doing great. If you choose VCA on Whitestone in Cedar Park for pet care tell them our dog Max sent you!!!!

I was worried when switching to a new vet after I moved houses since i liked my old one but I'm SO…read moreHAPPY to have VCA. They have a great app too that keeps things easy to schedule appointments and does a good job of providing easy access to your pets medical records. The staff is fantastic and always answers the calls promptly. Ive had nightmare vets where you're awkwardly waiting in a overly sterile lobby that smells of chemicals as if something just died... but that is NOT at all the experience here. Feels welcoming and laid back. They call you promptly on blood tests and the vets themselves are not at all hard to get a hold of. Ive had experience with 2 of the vets (i think there are 3 total) and the 2 I have had interactions with are AWESOME! Very down to earth and open to listening to any of your concerns. Such a great experience. I have much more to say positively but ill just add a picture of dog in as the vet said playfully " the cone of shame"

Always friendly folks at Hill Country Vet. They take time to explain every step of any process…read morethey are performing. We've used them for many years with all our various cats and dogs and have never been disappointed.

We have gone back multiple times and seen Dr. Noel. He is so wonderful. He explains everything in…read morean approachable way, and allows us to feel like active members of our dog's care team. Yesterday, we had to make the hardest decision of our lives for our 14 year old chocolate lab. Mia and the other techs were so professional and kind. We had a special room with dim lighting, calm music, and no time limit, along with a special exit so people would not see us upset. Dr. Noel and his team made sure we had everything in place and showed us immense kindness throughout the process. There were Hershey's kisses there for us to give our baby before he went. While we were saying goodbye, the vet techs helped clean out diarrhea our baby had left in our car and had it washed and ready as we left. The whole team went above and beyond, and we could not have asked for a more comforting and kind team throughout the hardest day of my life. Thank you is not enough, but thank you Dr. Noel, Mia, and all of the staff at Hill Country.

I decided to leave this Vet practice solely because of Dr. Chris Faggioni…read more When I first met him he was "dry" & uninterested in my new basset hound puppy (how can you not just LOVE that floppy, funny face!?) but I figured that he'd had a hard day or something... and let it go. I switched doctors in the practice and saw Dr. Graf, who was great and lovingly cared for Mr Potter, my male Basset Hound, from puppy to 2.5 years. During a difficult period when my dog was sick, I expressed my dismay to the staff about poor communication with me when I needed followup calls or emails about laboratory results, Rx medication that needed to be compounded or special ordered, and followup appointments. CRICKETS I called again and again asking to speak to a Vet. Finally, after two days, Dr Faggioni called me. I explained my concerns and the lack of quality communication which I expected. He told me that it was perhaps best for me to find another vet practice! REALLY!? DONE. GONE. BOOM Interestingly enough, that lady vet, Dr. Graf, is no longer working there, too. Not surprised. This guy is awful. He has a terrible "bedside" manner (how does someone NOT talk in high baby talk to an adorable puppy?) THAT should've been a Red Flag for me! AVOID the headache and problems...choose a different vet practice from the beginning. Followup: Addressing the practice DVM who responded to my Google review (go read her response yourself)... https://www.google.com/maps/contrib/117270310283708621777/place/ChIJ4yNHTkTNRIYRYOZRvfkt5pU/@30.4694421,-97.9277581,11z/data=!4m6!1m5!8m4!1e1!2s117270310283708621777!3m1!1e1?hl=en-US&entry=ttu&g_ep=EgoyMDI1MDIxMi4wIKXMDSoASAFQAw%3D%3D Wow... Really? "impatient and overbearing owners"... I hope every person reading this review sees that comment and let's that sink in before they make an appointment with your practice! You have no idea! You cannot even BEGIN to understand how upsetting this whole experience was for me. And there is NO WAY you can excuse your staff's mismanagement of the communications nor Dr Faggioni's reprehensible, unprofessional response to my complaint. My dog had a BLEEDING lower GI. After that first email from Dr Graf, I was concerned & had multiple questions about the treatment plan. I wanted to TALK her and have my concerns addressed and questions answered, so I could make the best, evidence-based decision about the treatment. It doesn't matter that I emailed the practice after midnight. The VET should have called me after receiving the message from the Receptionist and reading my email. But NO ONE called me. After I didn't receive a call all day, I called to ask why and underscore the importance of my TALKING in real time, to my Vet. Email correspondence was not adequate! I explained that to the Receptionist. She made excuses for the practice and said she would relay my message to the Vet who was seeing patients. NO ONE CALLED. I had to look up answers to my questions ONLINE in order to make an informed decision about which medication I wanted to give my dog. I called later to arrange to pick up the medication. When I arrived, I again voiced my DISMAY at the LACK of FOLLOWUP by a VET, and that I expected to hear from the OWNER in the morning. Again this was TWO DAYS of no phone contact from my Vet who "supposedly" was "caring" for my dog! Dr Faggioni called the next morning and conveyed NO CONCERN or EMPATHY and clearly did not CARE that I was upset about his practice's failure. His lack of COURTESY towards me and his UNPROFESSIONAL comment, that I should "find another veterinary practice" is the RED FLAG that EVERY person reading this should "GET" from my review! THIS IS NOT OKAY! YOU cannot make it okay simply by reading an employee's narrative from a chart! That cannot adequately convey the issues I needed to discuss. If I could give a "ZERO" star rating I would!

I have written a negative review only once before in my life, but City Limits Vet showed ZERO…read moreEMPATHY FOR ME OR MY SENIOR DOG. My 13-year-old pup, who has weak back legs, his condition very well known to City Limits Vet, and who is also being treated for Cushings by them, had his back legs give out two Fridays back. I called in the afternoon, requesting for him to be seen. I was told they were slammed and that I should take him to the ER. Ok... disappointed. Later that afternoon, I decided to put my dog in the car to take to ER but stopped by City Limits first to pick up another of his medication they had on hold before the weekend. While on my way, the receptionist mentioned over the phone not being able to see my pup, which is when I again requested if there was any chance they could accommodate. Their response? "Let me check again." It made me hopeful. When I got there, it was again a no. When I expressed dismay - "we are slammed", "we are not an ER". The clinic didn't appear busy at all. Yet, they refused to make any effort to help, knowing full well my dog's condition and that he was in the car. As a longtime client, this was especially distressing. The receptionist even acknowledged that I have been with them since the beginning when they newly opened the clinic and my three dogs (now 17, 13, and 9) have all been patients at City Vet. They didn't have the decency or compassion to be considerate. Even if they had simply taken a quick look at him and said, yes, he needs to go to the ER because of XYZ, I would have felt supported. Instead, they completely disregarded us. Just shaken, I went back in and asked them to send me all of my dogs' records so I could find another vet. They did so quickly; no remorse, no follow-up, and no care. It felt like a proverbial middle finger to the trust and loyalty I had placed in them over the years. I had even referred friends and other community members to City Limits. City Limits will bear the burden of their own karma for their complete LACK OF COMPASSION and ETHOS in this moment of truth. It's not whether they had the right to refuse to see my pup or not, it's that I am deeply disappointed and shaken to have put my trust in a clinic that showed such callousness when it mattered most.

Amazing services! The closest, clean and spacious, staffs were very attentive. I did join the…read moreThrive pest plus Program and that saved me more dollar in the long run, I will recommend that.

I have been taking my dogs and cats here for over 4 years. The staff is always friendly and…read moreprofessional. The doctors are amazing. My pets are very well taken care of and the prices are reasonable. I am satisfied with everything about this great clinic.

We had a great experience at Whitestone Animal Hospital! Booking an appointment was super easy, and…read morecheck-in was a breeze. I especially loved their front desk area--it's adorable with all the cute signs and photo op spots. Such a fun and welcoming touch! Everyone we interacted with was kind and professional. While an emergency came in during our visit and caused a bit of a wait, we totally understand that those things happen, and the exam room we were in was very comfortable. One thing I would have appreciated is a bit more transparency around the cost of the various add-on services they offered. They definitely presented everything in a helpful--not pushy--way, but knowing the prices up front would have made decision-making easier. That said, their prices overall seem very reasonable, and my husband and I feel good about making the switch to them!

I used to be a loyal client of this veterinary clinic, but over the past year my experience has…read moregone downhill and left me really disappointed. Recently, I paid in advance for lab work for my dog. When I returned to drop off the sample, I was told that the order had "expired" and that I would need to pay again for the analysis. That didn't sit right with me--if I already paid for the test, the clinic should honor that and complete the service without charging me twice. Situations like this make it hard to trust that clients are being treated fairly or that their pets' care is being handled with consistency and professionalism. Unfortunately, this experience has left a sour taste, and with my past experiences this year i think I'll be looking for a new veterinarian moving forward. I hope the clinic can improve its communication and billing practices so other pet owners don't run into the same frustration.