Nice friendly welcome. Clean rooms. Cocktails hour and appetizers. Nice breakfast. Near I-90…read more Stairwells need others real professional clean or re carpet. My only cringe was the soiled stairwell carpet. It just plain looks bad in contrast to all else that is sparkling.

We were at this Hampton Inn for seven nights, probably the longest we've stayed anywhere at a hotel…read morein the US. Everybody was really nice and friendly especially the girls at the front desk, Alyssa, who took care of the breakfast area. The room was large and comfortable. It had hooks to hang up jackets or purses. It didn't have a makeup mirror, but I was OK. We don't usually have breakfast at the hotels we stayed at. We did one day and it was OK, the coffee was pretty good. I would've worked out a little bit, but they didn't have any 3 pound weights. And some of the things I do, 5 pounds are just too heavy. I'm sure we'll be back again as my daughter lives in Coeur d'Alene. Also was centrally located you could walk across the street to the movies which we did, nice restaurants a few little shops. Plus, we walked down to the Spokane River so a good place to stay.

Okay so .... This place has come a long way since we were here in 2017. Other than the low quality…read moreshower head, new upgrades and improvements on the rooms! So much better! New furniture, wall decor, lighting, bed/headboard, nightstands, TV frame with TV mount. I admit I was reluctant to come back here but I'm so glad I booked it. Also, the continental breakfast didn't disappoint. My favorite thing was the pancake maker. You press a button and 2 small fresh pancakes are created within 12-15 seconds. You set your plate down under the machine and they both land on your plate. It was a little entertaining lol. There is a water fountain that's located near the dining room. It also offers a filtered water refill system. We didn't have to keep buying bottled water! This saved us time and money. Don't count on the elevator to be quick to get to you. I guess my impatience became a factor. So the stairs became my friend. It's not like there were too many stairs to climb. Anyhoo, if you're considering visiting, I would recommend!

Not worst place I stayed but far from the best. Maids did a poor job cleaning from previous…read moretenants (trash left behind), no soap or shampoo in the dispensers, parking is horrible (expect a hike) They claim to have a water park but the truth is that the water park and the resort are two separate businesses. You cannot get access to the park when paying for your room - you have to go next-door and pay like anybody else coming in off the street (they do give you a $10 discount coupon, however) Looking back, I could have just saved by staying at a cheaper / smaller place and visited the water park separately

Amazing stay experience at SpringHill Suites by Marriott in Coeur d'Alene. Every single staff…read moremember I came in contact with (front desk, housekeeping, and management) were all extremely courteous and accommodating. I was there for business, my teammates and I had to spend most of our time in meetings the SpringHill Suites team ensured we were as comfortable as possible. The rooms were spacious, clean, modernized, and very comfortable. I would stay again, and highly recommend.

We left after one night of a two-night stay due to a serious concern about possible insect exposure…read morein our room. I woke up after our first night with numerous unexplained bites across my leg that were not there previously. We immediately photographed them and brought the issue to hotel management. To management's credit, they took the concern seriously enough to have us check out, leave the room completely untouched, and schedule Ecolab Pest Control to professionally inspect the room for bed bugs, fleas, and other possible pests. However, despite us vacating the hotel entirely after one night because we were not comfortable keeping our family in the room, management has told us that they will not refund the 52,000 Marriott Bonvoy points used for that night unless Ecolab subsequently finds evidence of bugs. That's where I strongly disagree with how this has been handled. We aren't claiming to know definitively what caused the bites--that's precisely why a professional inspection is being conducted. But we woke up with a documented issue, immediately reported it, and made the decision to leave rather than expose our family to another night of a potential pest problem. I don't believe a guest should have to prove which insect caused visible bites before a hotel appropriately remedies an experience serious enough that the room itself is being preserved for a professional pest inspection. We are longtime and loyal Marriott customers and expected a much more guest-focused resolution. I will update this review when Ecolab completes its inspection and when Marriott makes its final determination regarding our refund.

My wife and I spent a night in August here while driving west to Seattle. We chose this hotel…read moremainly because it had pull-through parking for our car and trailer, plus bonus Tesla EV chargers. Our room with a king-size bed was comfortable and quiet. The hotel sits by the noisy interstate, but we didn't notice once inside. For dinner, we grabbed a carryout pizza from just down the road. The hotel's full-size bar sold bottles of wine and gave us glasses to use in our room. The big surprise for us was their included breakfast buffet. It was huge, with an omelet and waffle station, all kinds of breakfast sides, breads, fruits, yogurts, etc. We each enjoyed a fresh omelet before heading back out on the road.

Comfy and clean room and all at a fair price. Staff was most accommodating for how busy they were…read moreand everywhere was CLEAN! Breakfast was typical of a motel and filled the hole just fine. A gas station is next to it and easily accessible as is the interstate! Pretty unbeatable and this is our new favorite place for a layover when in CDA!

This was a great hotel. Very conveniently located off one of the main roads (that goes right by the…read morewaterfront) and right off of I-90 (like one minute to get from this hotel and be driving on I-90). Ample parking. Gorgeous entrance with a fountain and bowls of fire that light up at night (that was a thrill, especially when walking the dog at 2 am). Friendly staff. Good breakfast. Rooms were clean and nice. Ours was humungous. If anything at all, I would have liked to see the decor a bit more flushed out in the room exactly because it was so spacious and felt a bit empty due to minimal decor - maybe a nice rug! We had fun here.

This was the best IHG Holiday Inn Express we have stayed in! Everyone one was so friendly and…read morekind. The free hamburger/ hotdog event was a welcome surprise. They even have the hot cookies nightly that I haven't seen at an IHG in a very long time. The grounds were very clean and manicured. The whole site was decorated for the Fourth of July!

This place is great! The rooms are spacious and clean, and they have a pool, hot tub, and gym. All…read moreare working and have long hours of access. The shower is large with good water pressure and toiletries stocked. There's even a kitchenette with full sized fridge and freezer, but this girl does not cook on vacay!

I planned to stay here for a work trip, but it got canceled. I canceled my reservation well before…read morethe deadline they provided me and still got charged a cancelation fee. I've been in customer service hell trying to reach someone who can issue me a refund, but getting someone on the phone or to even respond to a chat is damn near impossible. I left a voice message for the hotel manager a week ago and never heard back. Will be avoiding this hotel chain like the plague from now on.

We drove from Seattle and arrived at MainStay Suites Coeur d'Alene after realizing we had forgotten…read moreour physical credit card at home--never a great feeling when checking in. Thankfully, the manager, Zach, went above and beyond to accommodate us and made what could have been a stressful situation completely seamless. From the moment we arrived, the service was incredibly friendly and welcoming. The hotel itself was spotless, and the room exceeded our expectations in every way. The bed was unbelievably comfortable--honestly better than some we've experienced at recent luxury hotel stays--and the room was wonderfully quiet for a great night's sleep.

Although the room was clean and comfortable, we had a really hard time getting to the lobby. The…read moredriveway was dug up and blocked off. We had a hard time finding our way to the parking lot, given there were no signs to redirect. After finally pulling in behind a medical building and walking around to check random doors, we found our way in. When mentioning to the front desk about the difficulty, she blamed the construction company. Despite calling the hotel to confirm and update billing, no one mentioned the construction. We also had a hard time finding our room, as there are 2 wings. The woman at the front desk watched us walk the wrong direction and back before we figured out which way to go. 1 stop overnight shouldn't have been this difficult a stop.

We needed an ADA room and they were accommodating. The room was perfect for our needs. The hotel…read moreroom was very clean and spacious and the front desk staff were very welcoming and helpful. The breakfast was great as well. Would stay again.

I am writing to share feedback about an incident that occurred during my stay on June 11. This was…read moreour first time staying at a hotel with our dog, Jasper. Everything went smoothly until the morning, when we left him in the room briefly to have breakfast. Since it was our first experience, we did not know he would react by barking continuously. About ten minutes later, the front desk attendant, Joe, came into the breakfast room to inform us that other guests had complained about the noise. I immediately left to return to the room and calm Jasper. I apologized for the situation and fully understand how disruptive barking can be. I would also be bothered if I were on the other side of the situation. My concern is not about the complaint itself, but about how the situation was handled. The attendant asked for our room number and then announced the issue loudly in front of all the guests who were having breakfast. She stated that she had received complaints, that we needed to go to the room immediately, and that the incident would be added to our record. This left us feeling embarrassed, as if we were repeat offenders, even though we stayed only one night and this was our very first hotel experience with a pet. While I sincerely apologize again for the inconvenience caused by Jasper's barking, I kindly ask that your staff be encouraged to handle sensitive situations with more discretion and care. A more private approach would have avoided unnecessary embarrassment.

The hotel itself is dated and needs to be renovated. Basic maintenance seems to be ignored (paint…read morechips in room) poor upkeep etc. the located seems to be not the nicest, but it's convenient. The upside- the staff is great and very accommodating. They allowed me to check in early, which was a relief. They provided local flair options for food (which was spot on!) and answered all questions about the area etc. the breakfast was also the best I've had (outside cooked to order). The biscuits and gravy was really good. The location is also close to the downtown area, without the downtown price. An uber cost me 8 dollars to downtown district.

Its very old and run down but: Inexpensive for the area…read moreExcellent customer service Variety of cable channels Good shower pressure, soap and shampoo Close to a lot of great places Beds were not not bad and there is a microwave and fridge There are no signs telling you were the elevator is or where the rooms are when you get off the elevator so pay attention when the front desk tells you which way to go.