On the 21st my condensate line froze. The house temp went down to 50°. I called and requested…read moreservice and was told they would be back in touch after they opened at 7:30. My plumber came meanwhile and got it fixed( at Garnett's request) He was upset to find the line was burned and posted a review on Google.
They canceled me after 25 years!They did not even have the courtesy to call and tell me!
garnett heating and cooling google reviews
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Fredericksburg, VA Choose area
Garnett Heating and Air Conditioning
4.7(219)
HVAC contractor in Spotsylvania County, Virginia‧Open
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Google review summary
4.7
(219)
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friendly installers3
inspection20
heat pump10
quick repairs3
+6
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Seray Koroma
1 review
2 days ago
New
Carlos is awesome, he fixed my heat with no cost.
Services: ... More
Garnett Heating and Air Conditioning (Owner)
2 days ago
Thank you for the wonderful review, Seray! I'm so glad to hear that Carlos was able to fix your heating issue and provide a great experience. We look forward to being there for any HVAC needs you may have in the future!
Jennifer Powell
Local Guide·10 reviews·1 photo
a week ago
New
Great price | $100-200
I'm so grateful for Garnett for providing me an emergency service. Randall, the technician was very professional and informative about my unit and all of my concerns. I can't thank you enough for your quality service. ... More
Garnett Heating and Air Conditioning (Owner)
a week ago
Thank you, Jennifer, for the wonderful feedback! I'm glad to hear that Randall was able to assist you professionally and provide the information you needed during the emergency. We truly appreciate your kind words about our quality service.
Donovan Upchurch
Local Guide·30 reviews·6 photos
2 weeks ago
New
Company installed a new unit for my elderly friend in 2021. For the past couple winters hwr condensate line has frozen and restricted the condensate drain causing her to loose heat and her home temps drop to 50°. They have been out before ... More
Photo 1 in review by Donovan Upchurch
1
Garnett Heating and Air Conditioning (Owner)
2 weeks ago
Hi Donovan, we're sorry to hear about the issues your friend has experienced. It sounds like a frustrating situation, and we sincerely apologize if there was any misunderstanding regarding the installation. We strive to ensure every customer is satisfied, and we'd appreciate the chance to discuss this further with you or your friend to make things right.
Casi Demming
3 reviews
a month ago
Their 24 hour service is life changing! I was so panicked and Mike really helped me fix the problem in less than 10 minutes. Such great service! Use them!
Garnett Heating and Air Conditioning (Owner)
a month ago
Thank you so much for your kind words, Casi! I'm glad Mike could provide you with quick and effective service, especially in a stressful situation. We take pride in our 24-hour service, and it's wonderful to hear it's made such a difference for you.
Tim Armentrout
9 reviews·4 photos
2 months ago
Reasonable price | $1,000+
Great service by professional and courteous techs. George and Deyshon were awesome and put in a long day in the cold to get us our new furnace installed and heat restored! Keep up the great work ... More
Garnett Heating and Air Conditioning (Owner)
2 months ago
Thank you, Tim! We're delighted to hear that George and Deyshon provided you with professional and courteous service, even in the cold. We're glad to have restored your heat with the new furnace, and we appreciate your kind words!
Samuel Ierardi
8 reviews·1 photo
2 months ago
Wanted to give thanks to Cody Cook and Garnett Heating & Air for checking our unit over yesterday. Cody found a small leak on the condensation line and fixed it fast while keeping me at ease upon this unexpected find. He then ensured the ... More
1
Garnett Heating and Air Conditioning (Owner)
2 months ago
Thank you so much, Samuel! I'm glad to hear Cody was able to quickly address the issue with your condensation line and ensure everything was running smoothly. We appreciate your recommendation and are thrilled to have you as part of our ESA program to help keep your family comfortable year-round!
G J Conboy
3 reviews
2 months ago
Home furnace replacement done in efficient, professional, cost effective manner. Nicco and Erik do it right ! Strongly recommend.
Garnett Heating and Air Conditioning (Owner)
2 months ago
Thank you for sharing your experience! We're delighted to hear that Nicco and Erik delivered efficient, professional, and cost-effective service during your furnace replacement. We truly appreciate your recommendation!