They are the best priced in town and have great service. Highly recommend!

Unprofessional. Poor communication. Late. Extra surprise charges. Unprepared. Really disappointed with service throughout planning, and also day of event. We should've respected the red flags: very slow, then incomplete email replies (we had to call/text to get someone to please reply to email-we needed info from them in writing, as event was at a commercial site. In addition, we wouldn't have needed to email/text if the website had essential, basic info!). Day of event: team of two showed up almost 45 minutes late. When they did show up, they did not have long enough/extra extension cord nor water hose (for wet/dry combo). THIS was one of the questions we emailed beforehand to avoid THIS! We had to scramble to find an extra hose and someone drove ten miles home and tn mile back to bring an extra extension cord. Incidently, our email question was, "What are ALL the site requirements necessary?" Their response: "We bring everything we need." Yeah. Except the two most critical items?!? Why does this feel like they've never done this before? Could this really be the first time they needed a longer extension cord? Really?!? It actually gets worse. They inform us that they didn't bring the pool part. What!?! So they have to drive back to get it. Start time was supposed to be 9:00. Actual start: 11:20! When I tell one of the guys, Tommy, that I'm disappointed- no apology, no eye contact. Instead he plays it like he doesn't know why I could possibly be disappointed. Then he tells me that there's a $25 service fee. What!?! NOWHERE AND NEVER was this advertised nor discussed. He said he didn't know how far it was until today. So this sounds like this isn't so much a service charge, but a distance charge. And if that's the case, shouldn't this be on the website-somewhere? Or, doesn't this seem like something a respectable business should inform a customer about upon finding out the location? Even pizza delvery places tell you how many miles they cover. Plus, not only did I tell him our location two weeks prior during our first call, we texted/emailed them the exact address the week before the event. When I asked him for an itemized invoice, he asked derisively if we wanted him to 'pack it up and leave.' What a terribly unprofessional and shady response. We had a classroom full of preschoolers in their swimsuits and sunscreen anxiously waiting for this and this is how he responds? He brought it down from $25 to $8. Thanks? Kinda an odd 'discount'... I SOOOO wanted to say, "Yes. Pack it up and leave. Go." But, the children had been looking forward to this... The children... We only had the event from 9-2, and they can't get it up until over 2-1/2 HOURS LATE, AND they charge a non-advertised 'service fee' in light of all this?!? Malas ondas... read more