While I have not purchased an awning from Affordable Awning Systems yet, I will in the future. I contacted SunSetter corp. on a Friday evening simply looking for information on a 15+ year old SunSetter motorized awning that is attached to a recently purchased vacation home in Calabash, NC, the motor not working. Tom responded the next day, Saturday, took my information and had his secretary call me on Monday to follow up. When I was unable to get down to the house to provide more details he took it upon himself to drive to my place in Calabash and look the awning over. He then contacted me with his ideas, opinions and concerns for the existing system. We decided to stand pat until we can get the awning fully extended and inspect the fabric better but I was very pleased with his response. He knew there was a better than average chance for a no sale or a mere upgrade but still gave me his full attention, this earns him my full attention when we decide to build our retirement home on the site. read more