Rick Hendrick is amazing. They always treat me like family. Great experience, amazing service. I…read morewon't go anywhere else.​

10 stars would be more like it! Tim, with exemplary admin support from Lynsay, are new to me but I…read morewill almost be disappointed not to have an excuse to have other work done soon!! Both are experienced, but add to that the seldom-seen skill of "vehicle therapy." We met in dire circumstances so their interpersonal skills (to a walk-in customer!) turned disaster into opportunity. Tim offered sound advice with excellent results. Lynsay added a calm, hospitable, can-do manner to the transaction. You and your vehicle will benefit in tangible and intangible ways. I'm sold on Tailpipes and you will be too!

I had them give me an estimate for two doors scratches to be repaired they quoted me $2400. I went…read moreelsewhere and had the repair done for $300. They are a rip off.

Took my car for rear bumper repair and got it back and the chrome across my bumper was loose and…read morescratched up.I bought it to managers attention and he brushed me off and told me it looked fine to him.I showed him exactly where it was loose and was told it supposed to be like that.He act as if he had attitude for pointing out their wrong doings??..I had to take my car somewhere else and had the whole bumper redone and put back on correctly!!..Manager was so RUDE!!..this is the BRUCES SUPER BODY SHOP ON MIDLOTHIAN!!..Manager has no customer service skills at all..I refused to argue back and forth with him and just took the loss!!!..Worst experience ever!!

I am so surprised to read the bad reviews. Yes, it took 2 months in the shop to get my car back,…read morebut that's how long it takes to repair if you want it done correctly. Do you really want something as intricate and detailed as car repair rushed?? I doubt they just sit around purposely keeping a car longer than they need to. That wouldn't make any sense for them financially. I'm giving them 4.5 stars...The ONLY gripe I have is the front desk. Rarely is the phone answered, and my insurance company and I would have to call repeatedly, sometimes 5 times in a day before the phone would get answered. Hire some receptionist help and you all will be great. The shop did excellent work. My car looks brand new. It is immaculate, and runs beautifully. You can't even tell the car was in an accident. My POC, Lawrence, was very communicative, timely, reassuring, helpful, and went out of his way to keep me updated, sending pictures of the progress and detailed emails. If you have been in an accident, and understand you need realistic expectations of how long it takes to repair, this place is fine. Their customer service is excellent, and as far as I can tell, the work is superior.

Worst experience dealing with a body shop. Promised the car would be finished on a Friday, returned…read morethe rental anticipating this. No word recieved that car wouldn't be finished until monday until I emailed multiple times that day. Monday, 2 phone calls and 4 emails to be told at 4:50pm that it wasn't ready. Finally received a call from front desk letting me know we could pick up the vehicle. YET to hear back from the coordinator, Chris, and doubt I will. Erie should remove this body shop from preferred provider list.

I took my SUV to Roy's to repair damage to the front and side of my vehicle. They told me it would…read morebe 9 days and it was 8.5 days. The work was excellent. Customer service and communication was smooth. Newly repaired and painted areas looked flawless. I hope to never need them again...but if I did, I would gladly return to Roy's.

I've been to Roys for two separate incidents now and I can only say good things. First of all, they…read moreare so easy to work with, everyone I've talked to has been kind & Madi especially was so helpful when dealing with insurance companies. They did a great job on both my hood & bumper AND on a separate occasion my drivers door. A metallic silver, to my knowledge, is known to be one of the harder colors to paint match.. but as you can see they do an excellent job and the work speaks for itself. They truly deserve every 5 star rating for what they do. If I need additional work in the future I will be back!

Communication was clear, reps were friendly, repairs were thorough, and they provided the service…read moreneeded. Definitely worth the value. A bonus was the rental car acquisition and dropoff was seamless. They even called well before I reached my policy minimum to give me a heads-up.

My car was brought in after a wreck. Got my car back and it smells like cigarettes (i am not a…read moresmoker), the ac doesn't work and when the heat is on it makes a loud whistling noise, and the handle on my car door snapped off. It was a $9,000 repair so you would think it would come back in tip top shape, however it came back worse than before my accident. Seems like they do the cheapest work they can do. Would not recommend anyone bringing their car here. Disappointed is an understatement.

Stay away from this place!!!! I dropped my car off to have body work fixed after an accident and…read morewhen I returned to pick it up, my passenger door would not open!! I called and told them what was wrong and they said it was already like, then proceeded to tell me how much it would cost to fix and yelled at me on the phone!!!!! I had to threaten take them to court so they would fix it for free. On my paper work they put "pre-broken" door which was a lie!!! All of the employees I came in contact with were very short and rude when i dropped the car back off so they would fix the door and came back to pick it up. No one would admit to anything. Please stay away from this place because they will try to rip you off!!

I had my bumper painted here. Its been a little over 2 years. Its peeling and looks horrible…read more Please see the pictures i uploaded. The people took longer than scheduled, you would think they had been taking the time to do a good job. But, obviousely that was not the case. Now im worried about the other work they did that i cant see. They had replaced the fender and some other stuff as well.

Locally owned. Replaced bumper on my Toyota Prius V. Very quick turnaround time and easy to work…read morewith. I would highly recommend!

My SUV looked new again! Highly recommend this auto body shop. My car was sparkling clean .read more

Never have I been treated so poorly by an employee/representitive/what not of a nationally…read morerecognized brand. Patrick at this Macco is dishonest and hot headed. He cannot/will not fix the issue with my car making noise after body work he did. He's claimed twice to have fixed it and even the employee behind the counter came out and saw it was not sealed properly. I have no idea if he will ever fix it or make it right. He yelled at me on the phone and acted like he was doing me a favor by looking at it again. I am concerned now what state my car will be in when I do get it back. I should get a refund for this tragedy in customer service and a timely fix to this headache that won't go away. Shame on him and his way of conducting himself and business under the name of Maaco. Zero stars.

Horrible service and communication. Never pay before inspecting the work if you made the mistake of…read moredoing business with these people. A child could do better work.