I am a firm believer in helping small business men....American Pest Solutions…read morecares about their customers....their promtness and good attitudes will keep me as a customer.

After being plagued with unknown critters in the upper crawlspace of my mobile home, Eric Taylor of…read moreAmerican Pest Solutions resolved my problem tonight! I had been hearing scratching and scampering above me for weeks. I hired Eric, and he has been nothing less than fully committed, non-stop, determined to find and catch whatever animals were causing me such anxiety. After only one reasonable payment, he has come to my house as often as necessary, replacing traps, trying new ideas, etc. Until tonight, around 9 pm, i heard the newest trap snap, and behold, a large raccoon was caught. I had been texting Eric whenever i heard noises, over these many weeks, so texted him this night, and he came right out and took care of the animal right away. He has been amazingly helpful and i would recommend him to anyone!

Set an appointment and never showed. Way more expensive than a competitor but said they had a slot…read morethe next day, so decided to bite the bullet so the work could get done. Also never answered the phone or returned my call even though it was during business hours. 0/10, would not recommend

I was having some trouble with earwigs and spiders in my home, and also lots of cobwebs in my…read morebasement. Personally not being a huge fan of insects I decided I would hire a company to come and take care of the problem for me. When I first called the rep on the other line was very helpful and even offered a discount when I was a little sticker shocked by the price so right off the bat I was impressed with their customer service which is why I perused Orkin Pest Control. Setting up the initial visit was simple and I was excited to finally get this bug situation under control. As the day of the initial visit came closer there was no email confirmation or reminder text, leaving me a little unsure if they had still planned on arriving. But the day of the initial visit I had revived texts and phone calls about the estimated time of arrival which was nice. The tech showed up right when he said he would, was very friendly and professional. However he said he was uninformed that cobweb removal was a service I wanted done that day but he was still happy to help. After spraying all the windows and doorways he grabbed his brush for removing cobwebs and headed to my basement where the situation had gotten bad over the last few weeks for no apparent reason. I waited upstairs while he worked and after about 10 minutes he came back up said I was all set and went on his way. I went down to check, with low expectations given he was only down there for 10 minutes and my basement was literally covered with cobwebs from top to bottom, only to find that every cobweb was still in its place. Extremely disappointed I contacted Orkin and let them know of my situation. I spoke with a different rep this time to which she said "The tech who helped you today will reach out, and you can set up a time for him to come back and touch up the areas he missed." 1. That's like slightly awkward to have the guy who I just placed a complaint about call me back and set up a time for him to come back into my home? Lol 2. Never got a call back so after a week I reached out to Orkin and set up another appointment. Spoke with yet a different rep who assured me that the 1st tech would not be the same one to come and touch up what was missed with the initial visit. I asked about cobwebs removal and explained thats the main thing I wanted taken care of and the rep said "They should remove the ones they can see and that they can reach with their brush without having to move your personal items." That being said I made sure everything in my basement was away from the cobwebs I wanted removed. Most of them were in the baseboards of the ceiling or doorways or corners where I didn't have any personal items in the first place (I have an unfinished basement). When the day came for the second visit (at no charge which was nice) I had high hopes that this time the cobwebs would be taken care of. The tech was different from the first, also kind and professional, so I went into this with a little more hope. But to my demise, cobwebs are still in corners, still in doorways, still visible and I'm left disappointed. I plan on canceling my membership with Orkin. I understand they are not a house cleaning service but if cobweb removal is a service they provide and I'm paying for that service, I would expect it to be done right the first time. If I wanted to do it myself for free I would but I would rather pay a professional to come out and do it properly so you can imagine I'm rather disappointed when it takes two men to come out and clean them and still not do it right.

Was a 'no show' for the appointment. I called the office and left a message. When he did call…read moreback, he never apologized and blamed the office crew.

Very disappointed with the service. Although their staff is friendly, their sales is misleading…read moreand they do not address customer problems as they arise. Four years ago, I contacted several companies because we were having issues with bees and wasps. Smitter gave me the most cost-effective quote for treatment of the bees and wasps and set me up for service. We repeatedly had issues with the bugs coming back over the years and had to call them to come back out. When I contacted them recently, I was told by a new office worker that the service we signed up for does not include treatment of bees and wasps and we would need to pay an additional $142 fee. When I asked her to look back at our file to see that we had originally only sought treatment for bees and wasps. She indicated that she did not work there at the time I started with the and couldn't help me. They refused to go back and look at our file as to what was originally requested or try to make it right. I would not recommend and if you do use the service, please double check and look up the paperwork carefully to make sure they're spraying the appropriate products for your needs. Their word cannot be trusted. At this point, we've probably paid them over $1500 and they have not provided any of the service that we requested. We also now have siding damage from the bees that were never properly treated.

I had contacted Critter Control after seeing some damage done in my garage by some type of animal…read more Nick came out and was able to accesses the damage, and to tell me what animal it was, and how it was getting in. It was a free estimate, and you can't beat that. I will definitely be using them in the future (I hope I don't have to tho haha)

I called today with a critter problem and they were able to fit me in. Ryan texted me updates on…read morehis whereabouts, and was to my house within the hour. He was able to locate the problem and swiftly and efficiently took care of it. I was extremely pleased with his kindness and professionalism. ~Brenda

We had an issue with mice in the house that we could not fix for ourselves. Not only was Grand…read moreRapids Pest Control quick to respond, but the price to take care of the issue was great. Our technician was very friendly and spent time explaining his process and how it would all work. I highly recommend them.

Jordan, Tarl and Spencer were so helpful professional in helping us deal with a bed bug issue for…read moremy 90 year old parents. We were impressed with their knowledge and expertise.

Called Pest Pros of MI because we saw some evidence of mice in our basement. They were able to come…read morecheck it out two days later. Eshah was super knowledgeable and very friendly, especially with our daughter and all her questions. We now use them for a bi-monthly exterior spray as well as mice control. Can't recommend them enough. We have had a great experience.

Consistent tech treating properties with contracts. We have used this service for several years and…read morewe had an exceptionally bad experience in 2025. The technicians that came each time were different and did not know where they were supposed to spray. It was clearly highlighted on our contract but they said they didn't or couldn't see the paperwork. Absolutely unacceptable because that is how the company bases their charges. Be home when treatment is being applied.

Highly recommend! Once I discovered them at the first FDA-regulated company I worked at, I hired…read morethem again for the next one. They provide superior service and respond quickly to an issues. Locally owned and personable.

From the owner: Providing Superior Service to West Michigan Since 1987read more

Took care of the wasps the same day I contacted them. Price was as expected. Came with a…read moreguarantee, but never had to call them to come back.

We were having a tough time keeping the bugs under control at our vacation property. These guys…read moremade a world of difference. I'm honestly a little surprised at how quickly they made it out. Price was a steal compared to other companies I received quotes from. Highly Recommended!

Non existent service for the money! I've been a customer…read moresince 1995. They went downhill after Covid. They don't have the staff to service existing customers. i've been calling for 3 days & leaving messages about our usual spring ant problem. I need a service tech to come out and get no response. They no longer have anyone answering the phone, you can leave a message which it appears no one monitors. I'm quitting this overpriced overhyped company and going elsewhere. Don't waste your time or money!

He showed up, asked if we have pets, which we do have two dogs, he asked what kind of dogs, we said…read morePit bulls and he said they are wusses Straight up old man was insulting my family in my own house. I saved his life by locking those dogs in my bedroom. Griffin, I have advice for future, keep this man away from me and my family. He's prohibited in our apartment.

They were super professional the entire process. I was able to call and have an exterminator over…read morethe same day without it costing a fortune!

This company is owned by the same guy that owns Rogue Inspection Services…read more If this business is anywhere near the other business he owns, I would keep looking Travis Hand, the owner, says one thing, then does what fits his business the best, and leaves me, the customer hanging Try someone else, is my recommendation