They were super professional the entire process. I was able to call and have an exterminator over…read morethe same day without it costing a fortune!

This company is owned by the same guy that owns Rogue Inspection Services…read more If this business is anywhere near the other business he owns, I would keep looking Travis Hand, the owner, says one thing, then does what fits his business the best, and leaves me, the customer hanging Try someone else, is my recommendation

Called Pest Pros of MI because we saw some evidence of mice in our basement. They were able to come…read morecheck it out two days later. Eshah was super knowledgeable and very friendly, especially with our daughter and all her questions. We now use them for a bi-monthly exterior spray as well as mice control. Can't recommend them enough. We have had a great experience.

Consistent tech treating properties with contracts. We have used this service for several years and…read morewe had an exceptionally bad experience in 2025. The technicians that came each time were different and did not know where they were supposed to spray. It was clearly highlighted on our contract but they said they didn't or couldn't see the paperwork. Absolutely unacceptable because that is how the company bases their charges. Be home when treatment is being applied.

I was told by the salesman that this service could help with stink bugs in our home and ants but…read moreafter three months of service we have more bugs than ever. When I called to cancel they told me it would be $199 to stop my contract. Do not use them, they lied to get my business and are impossible to get out of, would not recommend, zero stars.

This business is a scam! Totally unprofessional! I requested to have the same tech each time, and…read moreonly had that happen once. The majority of the technicians were very rude. Also had to cancel my debit card due to charges that weren't mine, and that only happened once they had my card number. I can't wait for my contract to expire in June. I'll not be renewing it!!!

We had an issue with mice in the house that we could not fix for ourselves. Not only was Grand…read moreRapids Pest Control quick to respond, but the price to take care of the issue was great. Our technician was very friendly and spent time explaining his process and how it would all work. I highly recommend them.

Jordan, Tarl and Spencer were so helpful professional in helping us deal with a bed bug issue for…read moremy 90 year old parents. We were impressed with their knowledge and expertise.

Set an appointment and never showed. Way more expensive than a competitor but said they had a slot…read morethe next day, so decided to bite the bullet so the work could get done. Also never answered the phone or returned my call even though it was during business hours. 0/10, would not recommend

I was having some trouble with earwigs and spiders in my home, and also lots of cobwebs in my…read morebasement. Personally not being a huge fan of insects I decided I would hire a company to come and take care of the problem for me. When I first called the rep on the other line was very helpful and even offered a discount when I was a little sticker shocked by the price so right off the bat I was impressed with their customer service which is why I perused Orkin Pest Control. Setting up the initial visit was simple and I was excited to finally get this bug situation under control. As the day of the initial visit came closer there was no email confirmation or reminder text, leaving me a little unsure if they had still planned on arriving. But the day of the initial visit I had revived texts and phone calls about the estimated time of arrival which was nice. The tech showed up right when he said he would, was very friendly and professional. However he said he was uninformed that cobweb removal was a service I wanted done that day but he was still happy to help. After spraying all the windows and doorways he grabbed his brush for removing cobwebs and headed to my basement where the situation had gotten bad over the last few weeks for no apparent reason. I waited upstairs while he worked and after about 10 minutes he came back up said I was all set and went on his way. I went down to check, with low expectations given he was only down there for 10 minutes and my basement was literally covered with cobwebs from top to bottom, only to find that every cobweb was still in its place. Extremely disappointed I contacted Orkin and let them know of my situation. I spoke with a different rep this time to which she said "The tech who helped you today will reach out, and you can set up a time for him to come back and touch up the areas he missed." 1. That's like slightly awkward to have the guy who I just placed a complaint about call me back and set up a time for him to come back into my home? Lol 2. Never got a call back so after a week I reached out to Orkin and set up another appointment. Spoke with yet a different rep who assured me that the 1st tech would not be the same one to come and touch up what was missed with the initial visit. I asked about cobwebs removal and explained thats the main thing I wanted taken care of and the rep said "They should remove the ones they can see and that they can reach with their brush without having to move your personal items." That being said I made sure everything in my basement was away from the cobwebs I wanted removed. Most of them were in the baseboards of the ceiling or doorways or corners where I didn't have any personal items in the first place (I have an unfinished basement). When the day came for the second visit (at no charge which was nice) I had high hopes that this time the cobwebs would be taken care of. The tech was different from the first, also kind and professional, so I went into this with a little more hope. But to my demise, cobwebs are still in corners, still in doorways, still visible and I'm left disappointed. I plan on canceling my membership with Orkin. I understand they are not a house cleaning service but if cobweb removal is a service they provide and I'm paying for that service, I would expect it to be done right the first time. If I wanted to do it myself for free I would but I would rather pay a professional to come out and do it properly so you can imagine I'm rather disappointed when it takes two men to come out and clean them and still not do it right.

Had a pesky problem, I called two other places, one that I had some previous conversation with…read morebecause I met him on a job site , but he never called back! The other one took over a day to call back. I actually got the technicians number from a friend and contacted him directly, not sure that was the way to go, but Wendall was fantastic. He went above And beyond and handled everything quickly! If the company is as good as him they deserve 5 stars. I always say a company is only as god as the employee's. I hope I don't need them again but I will call Wendall if I do.

From the owner: Ants,termites, bedbugs, new construction termite treating . Wood destroying inspection reports …read more Spiders, roaches, box elder, mice, rats, most other insects.

Great customer service! When we first started our service in April 2017 I had to have them come…read moreback due to my son getting a spider bite within a week of service. They came back the next day and respirated with a different solution. My son loved to ask our technician about all bugs and helped to "prep" the house to make their job easier. Francine is also great and a pleasure to communicate with! We now use them to service our rental unit we own and always recommend them!

I needed to get rid of stinkbugs. I called sureshot and they came out a couple of days later. They…read moregot rid of most of the stink bugs but not all so they came back out and tried something different and it worked great. I would call them again in a heartbeat. Stink bugs may be new to us but sure shot his figured out how to get rid of them.