They stretched all my new cowboy boots for no charge. I will he shopping for new things again…read morethank you

My son received a belt that was a hair too small for Christmas. You had the same belt in stock, so…read moreI walked in and a nice young man greeted me, asked if I had a return or exchange. I explained we wanted the same belt, bigger size and he told me to go grab it and we would do an even exchange up front. Easy enough, I had all necessary paperwork, and a gift receipt. When I got to the register I was greeted by an associate who is named Miranda. Miranda is honestly, hands down the worst customer service associate I've ever encountered, and I shop at Walmart for groceries so that's saying a lot. I told her exactly what I wanted to do, and she was aware of the transaction and echoed what the young man said when I walked in. She Explained that they're able to perform this in store because of the holidays and whatnot and that they're allowing online orders to be returned in store. Then she tells me to pay for the belt because instead of performing an Exchange, she just chose to perform a refund "on accident" to the card it was purchased on. This was not what was requested. The definition of exchange is different than the definition of refund, but apparently Miranda isn't aware of this. A training issue maybe? Maybe she needs some dictionary time? I'm not sure. Either way, she needs help. The problem is this was a gift. I now have to go ask someone to *repurchase* a gift they bought last month, because your associate said it was easier to do it that way for her. I had been clear about what my objective was from the moment I walked up there. She admitted it was indeed her careless mistake, her manager also admitted it was a mistake (she actually said it was a "big hiccup") but they said they couldn't fix it now. She called customer service to back it out but they said no.  All this is fine and good, I probably could have had the original buyer of this reorder it or Venmo me, but then Miranda started laughing at me. She started doing this weird "oh well" face over and over, making weird faces, and audibly laughing at my frustration about not being able to swap my kids belt. Mind you, I wasn't being loud or rude, I just wanted to know why they didn't listen (or even attempt to listen) to what I needed in the first place. My kid just wanted a belt. If she hadnt mocked me in front of other customers, my son, and her own manager (who thought it was equally as funny, gauging by her reaction) I would have just bought him a new belt and had the original person just Venmo me and I wouldn't have had the energy to write this rude email. but since Miranda chose to laugh, I'm choosing to be mad and petty. I recently purchased my husbands 200 dollar work boots at this exact boot barn, and was also going to be purchasing a pair of boots for myself during this transaction, as well as a hat and an additional belt buckle for the belt. If his boots hadnt already been worn, I would be returning them because of this girl. Unfortunately I cannot spend money at your Atwater store again, I have never been openly laughed at by an associate ANYWHERE because she "hiccuped pretty bad" (managers words used to describe what she did, not mine) I made my son put back the other items he was buying and my boots because there was no way in hell I was going to be spending a dime there, definitely not with Miranda. Hopefully someone sees this and provides training for people like miranda, who say you can do one thing (an even exchange) and decide to refund instead of offering store credit. Never have I ever had an issue returning anything to a store before, so while this could be normal for boot barn, I am not cool with any of it. Either way, Miranda was awful. 0 out of 10 stars. The irony of all of this was the entire transaction was performed under a sign stating "easy returns and exchanges!" ....  Y'all need to take that sign out of your Atwater store. It wasn't easy. It was a nightmare. And Miranda should probably be taught that laughing directly at customers isn't ok. I am not a "customer is always right" person by any means, but even when customers are wrong, they deserve to be treated respectfully, and I was not. Miranda acting like a 12 year old and laughing a customer who was righteously annoyed at her for being unable and unwilling to perform such a simple task correctly is the definition of unprofessional and bad customer service. If she didn't know how to issue store credit (stipulation #8 on your website regarding online orders) she should have just said so. If there was a negative stars option, I would have used it. I did feel much better after buying the same belt, belt buckle, 2 hats, and my pair of boots at country outfitters for $392 without the crappy customer service. Good job Atwater joke of a boot barn!