I went to urgent care after work Wednesday because I was experiencing vertigo. - Easy sign-up with the app for first time visitors like me. - Friendly staff at the intake desk. - Hardly any wait time. - The nurse who took my vitals and the PA who diagnosed and gave me a treatment plan were professional, knowledgeable, and caring. I felt seen and heard as a patient. - Prescription medication instantly sent to my preferred pharmacy. - Efficient and quick, I was finished sooner than how long I thought I'd be there. In short, I had a good experience at AFC Urgent Care Paramus and I would definitely return if in need in the future. read more

AFC Urgent Care - "Walk in. Feel better." Yeah, that summed up my experience. - Urgent Care Near Me - Paramus, New Jersey

See all

I waited an hour for a MMR booster for work. There was no one in the waiting area and the appointment was booked over 24 hrs in advance. My blood work stating I needed the booster came from this office yet they had no record of me for the vaccine. They have nothing to do but be in their phones. Wish I could get a job like that. read more

AFC Urgent Care - Urgent Care Near Me - Paramus, New Jersey

I gave 1 star only because the nurse was so kind. She deserves a better place of employment. The front desk young woman treated me so rudely. I was ready to pass out from fever and massive headache. Already spent 2 hours yet I was respectful and polite while I waited with the flu. Until time to check out. The girl at the front desk was bothered by me standing at the counter and told me to have a seat. I said, I'm checking out and she said, have a seat. I took the seat but didn't understand why. I said I'm trying to check out. She ignored me and began assisting someone else. After 10 minutes I stood up aggravated and asked why are you making me sit here? She tried telling me this woman was first. She had my credit card and id in her hand and asked me what my name was. Now I lost it and started yelling that I just wanted to go home. Why are you doing this to me!? Then the Dr came out and I explained the situation and she said it looks like you don't have a copay so you can go. I said to the girl, then why did you make me have a seat when you knew I was trying to leave!?? She said stared at me. No apology or explanation from anyone Wow so disheartening that this is what is being hired to assist sick people. read more

I made an appointment in advance for 10:42am in the morning and was able to see a doctor at 12:30pm. My son was waiting, almost fainted, in the waiting room, until I found out that he had a 103.6 temperature and strep throat. It's not a "urgent" care, rather a slow care. read more

I was the only patient. It took sooooo long to be attended too. I'm sorry but when you Iil you need for the one that are well to do the job be efficient and get those patients seen and discharged . These guys need to pick up h the pace. If it were bush sure it takes time but not when your the only one there and it's been two hours since the last patient. Only good to come out of the visit was that it showed people in the area are not ill. And that's a good thing!!! PA was A+ read more

Total train wreck. If you don't remind them you are there- they will forget. Your "reservation" means nothing. The receptionist hung up on me when I asked what was going on- Covid isn't new, get your stuff together and save your excuses for the next pandemic. read more

I have been to this urgent care often, and have decided NEVER to go again. I have previously had great experiences here, but my most recent visit (with a reservation) was accompanied by a 2 HOUR WAIT. Not only is this completely unprofessional, but it is also rude and misleading, as I had a 2:00 reservation, and was left to wait until 4:00. Unacceptable, unprofessional, rude, misleading, RIDICULOUSLY late, doctor made a brief apology explaining she is both a doctor, and x-ray technician, and has to attend to both of these responsibilities. What seems likely is that the staff is stretched thin, the doctor is overworked, and a bad system is in place for dealing with patients. In my opinion, Urgent Care AFC Paramus either needs to shit down, or hire more staff. Overall, experience was fraught with disappointment and frustration. read more

This is the worst run operation that i have ever seen. There is only one lady at the desk who is answering the phone (more than speaking to patients), registering people and data entry, her name is Amanda. I almost feel bad for this girl but she is so overwhelmed. Not one person has come out to see if she's ok. There's been nothing but horrible reviews about this place and it's amazing that the management don't care. Like this is insane. read more

I work for a private limo service and had to bring one of my elderly clients to fix a hearing aid, not only were they prompt in taking care of his needs right away ( within 15 minutes) they were very accommodating and professional, not sure where all the bad feedback came from on Yelp but I had a much more positive experience and so did my client ! read more

I came in to get some impacted earwax removed and I had to wait an hour just to hear that my co-pays would be $65. For earwax. Why they couldn't give me this information over the phone, I don't know. read more

Just sitting here. Waiting. Almost an hour after my "reservation" time. With only ONE! other patient here. And when I asked how much longer they stated "first come, first serve." When I asked why I made a reservation, they literally shrugged their shoulders. Don't waste your time. read more

Our daughter dislocated her elbow and was seen in less than 30 minutes. They treated us like human beings with excellent bedside manner. The doctor was kind and helpful, and we were on our way very quickly. This is a wonderful option for those who need urgent care. read more

After being forgotten in a room and waiting 1.5hours to see a doctor (even though website wait times said 0-15min), they told us there was no x-ray tech in today. We told them why we were there!! Just tell us that in the beginning so we could go somewhere else. Just read a handful of other reviews.....seems to be a common problem. I should have just avoided this place to begin with. read more

Too bad "Zero Stars" is not an option. Yes, it was that bad! My visit to the AFC Urgent Care in Paramus on Sat., 04/09/22 was a total waste of time. Literally! The receptionist told me that the staff was locked out of the supply closet, which pre-empted them from seeing me. No one on duty had the key. To my inquiry about when someone with a key was coming, I received a shoulder shrug. When I asked if I could come back tomorrow (Sunday), I was told that the supply closet might still be inaccessible. I sacrastically inquired, "Will your supply closet remain inacessible forever and ever?". Their response was that come Monday the person with the key should (hopefully) return. How is this acceptable? read more

I made an appointment on line confirmed at 12:31. It's now 2:01 and someone who signed in after me is in with the doctor. During my wait I asked for a receipt, Incase my insurance needed. The girl at the desk just made me stand there for like 5 minutes. Then I asked " do you know how to do it". She replied no.... She should have told me that she will have someone get that for me before I leave the office. She should not be working in the health care field or just really be properly trained. Also it seems that there is only 1 doctor working. I got that information AFTER I paid my copay. For anyone that is feeling Ill, go where they value you I do not feel valued at all. There is no corporate office, so They play by their rules. Game over. read more

Made an appointment here because they indicated online that they had an X-ray machine. Discovered after checkin that they didn't have a tech available for the machine. After waiting over an hour to see a doctor, I walked out and requested a refund. I understand long waits ' it happens. What I don't excuse is poor communication from a medical services office. Communicate the hours for your X-ray machine. Communicate when you're running late - how long? This goes a long way. Won't be returning here and I urge you to look at other urgent care centers close by that offer better customer service. read more

I've been here twice in the last 5"6 months and they seem highly unorganized and not patient focused. The latest issue is it took over 45 mins past my appointment ent time to even get a call from the dr to get my youngest tested for Covid. They seemed like they could not care any less about disrupting my entire morning. If you have an option, go to another facility! read more

STAY AWAY. VERY BAD PLACE TO GO TO! They are friendly, But lab test are not accurate and they are not honest about it. One day i didn't feel good and went to urgent care to get checked. After about 2.5 hours of checking (most of it just waiting by myself in a closed room) they said i'm fine and they are just waiting for the blood results and will let me go. After they got the results they said my blood test are off the charts as i have no potassium in my body (a person can not be alive without potassium) and the sodium level is 159 so i need to get to the hospital "NOW" "your condition is potentially life threatening" and wanted me to go with the ambulance which i refused. After a lot of stress and almost getting an heart attack, i got to the hospital, while getting tested i sent the urgent care results to my brother who is a doctor and right away he said the results are not possible as they are not compatible with someone that is still alive. At the hospital i got to talk with the cardiologist that said i'm perfectly fine and very healthy and also said the same thing as my brother "you can't be alive if this was your actual results" and she didn't understand why didn't they re-tested As every real Doctor would have said the same thing. Once getting the hospital bills i called the urgent care and asked them to pay the bill (About $1,400), As their inaccurate lab is the only reason i spent a whole day at the hospital. They said they will get back to me. And after a week said they didn't send me to the hospital because of the blood test, They did it because i had chest pain and dizziness (not true) They were about to send me home before the blood test came back. And if it is true, and the reason they sent me to the hospital was because they were thinking i might get an hart attack, why did they keep me there for 2.5 hours (some it me with out being watched in a closed room for over an hour) instead of sending me to the hospital right away?! I did say i had chest pain and dizziness as soon i walked in, so they were going to send me to the hospital anyway, they should have done it right away. Instead i waited 45 minutes in the waiting room, then waited in the room for a nurse a very long time, after that waiting an hour to see a doctor, and waiting more for tests and test result just to be sent to the hospital that apparently they were going to do any way. read more

Took my cousin here to get treated for cuts to his hands from glass. Bleeding already stopped so we wasnt urgent. Wait time was about 30 minutes. Staff and doctor were friendly and informative. He got fixed up and were relieved. Thank you!! read more

No stars should be an option. Slow, rude and impersonal. When advised the doctor a certain antibiotic is ineffective for me, gave an attitude and asked me what I should take then? Really?!? Sorry I didnt fit your cookie-cutter l diagnosis(in less than 1 minute after waiting 2 1/2 hours!!)! Would I even be here if my primary was available?? Stay away, travel 100 miles if you have to. read more

Every review is spot on! I'm still sitting here after being the 2nd in line when they opened at 9 and it's now 10:35. Waste of time and when your really sick (obviously why your there when your primary isn't available) they have you. Never again!!!! read more

There is nothing urgent about this place. Very slow. Had originally bypassed primary doctor 20 min drive away to get a quick prescription for sinus here but ended up leaving and going to primary anyway because none of the 3 people waiting before me had been called in in 45 minutes. read more

COVID test done 12/23. Haven't heard results. Cancelled a planned trip. Today is 12/28. I tried calling and the machine says leave a message, but you can't. I ended up going somewhere else for PCR test and they will send results tomorrow. My daughter went there and yes, the next day she got results. I would not recommend at all. read more

Took my infant son here with a nasty cold and 104degree fever. After waiting 2hours, spending $50, the doctor briefly looked at his ears, and dismissed it as a common cold. "Keep treating the fever and he'll be fine". It's 4 days later and I'm writing this review from a hospital room, where my son has been admitted with bad pneumonia... Fortunately my son is ok. Needless to say, we won't trust this place again. read more

NEVER COMING HERE AGAIN!! I don't care how sick i am or hurt i am. Sooo i left work early because i have a really bad lower back pain. I don't know if its a badly pulled muscle or a herniated disc (last march i had a herniated disc in my lower back and neck). Sooo i made a dr appt but its for tues morning. I figured Urgent Care would help a bit. I expected maybe a stronger dose of medicine or heating pad and a dr note for today, saturday and monday. I should of read the reviews first but thats my bad! I arrived to the place at 5pm. There were 4 people in front of me and i waited approx 57 mins. when i left the room looked full. At least 10 people but we'll get to that later. So much for "Urgent" care. I saw a woman and a man that were opening the door calling people's names and letting the people out. Right away i knew something was off. How? They didn't look people friendly. No hello and no smile. They looked miserable working there so immediately i had a bad vibe but whatever im in pain. Finally my name was called and i went into the room. The lady took my blood pressure and asked me like 6 questions or so. Then they took me to a little kids room. I kid you not! I waited 30 more mins!! I had enough. My back was hurting and i just felt really uncomfortable. So i opened the door and asked the fake ass nurse what's taking so long? She goes the dr is with a patient now. Its gonna be a little while. I said do you know how much longer? She goes. A while longer. I said no. Im leaving. So as i opened the door i saw a bunch of people waiting. I said "Don't even waste your time people! You wait an hour in a half and the doctor can't even see you". *drops mic* read more

AFC Urgent Care - I waited here for 30 mins AFTER i waited 57 mins til they called my name - Urgent Care Near Me - Paramus, New Jersey

See all

This place is unbelievable. I DO NOT recommend coming here as the staff are both deceitful and wildly unhelpful. Please read my appeal below and rest assured that this is not the place you want to come with a medical issue: On 12/27/12, I went to see Dr. Borkowski at DRX Paramus when I came down with the flu. At the same time, I asked him to examine a fairly large mass that had formed on my neck. He advised me to put a warm compress on it for a few weeks. If I didn't notice a decrease in size, I was told to come in to have it removed. A couple of days before returning to his office on 03/26/13, I called to make an appointment for the surgery with the receptionist. I explained that I was coming in to have the mass removed from my neck. I asked if the surgery would be performed there and whether or not it would be a same-day procedure. SHE CONFIRMED THAT THE SURGERY WOULD BE PERFORMED THERE IN THE OFFICE AND THAT I WOULD BE IN AND OUT IN THE SAME DAY! When I arrived at the office, Dr. Borkowski informed me that no surgeries are performed at DRX Paramus. Instead, I was given a list of general surgeons in my area and a $45 bill several weeks later. I very politely tried to resolve the issue with their billing office and they said, because of THEIR error, that they would reduce my bill, but not waive it. Clearly, they knew they were in the wrong. I would have never gone to the office had I not been misled into thinking that the surgery would be performed there. I would have gotten my own list of general surgeons from my insurance company. I was lied to. They led me there under false pretenses and are claiming $150 ($45 from me) for services that were not rendered. I walked in for a surgery, but walked out with a piece of paper. They lied in order to get me to come in so that they could charge me and my insurance for an office visit. Total crooks. I honestly can't believe they sent my bill into collections. I have no time or patience to dispute $45. Normally, I would give them the money and get it over with, but this is an insane way to treat your patients. I will not be taken advantage of. Next step, Better Business Bureau and Help Me, Howard. read more

Did Telemedicine from home. Worked! Friendly staff. Dr. Monroe is awesome! read more

The nicest staff- very kind and considerate. However I went it when they opened to get w rapid test for traveling purposes. Was there an hour and fifteen minutes. That's just absurd to me. Do not recommend from a time management perspective read more

We walked in the other day to get covid tests as a safe precaution to visit family members. We walked in to get a test because their website and door says they accept walk ins but we quickly got denied and was told to make an appointment. Also, once we stated that we were there for covid tests the woman at the front desk made a snarky comment at us. Thankfully we got denied from here because previous reviews state they charge $200 per test!!!! Ridiculous!!!! read more

Doctors express quickly diagnosed &treated my illness professionally in every way! I will continue to send people there with confidence Karla Cino read more

Charging $200 per covid test when they are supposed to be free for Americans. I walked into a different urgent care (WITH MY SAME INSURANCE CARD) and got a covid test for free. this place is trying to make money off of anyone they can claiming insurance companies are no longer paying for covid tests. This place practice should be investigated. read more

The worse service ever! I highly don't recommend this place at all. If I could give it a 0 rating I would. The customer service/receptionist is extremely rude. I was on the brink of passing out. I was the worse customer service, then the receptionist almost threatened to refuse me. I been coming to this urgent care for many years. have extremely dated record management system. Really frustrated!! Never come here again. read more

I was in this office 2 weeks ago for sinus pressure and was diagnosed with an upper respiratory infection. For the first time in my life, I was prescribed prednisone. After 2.5 weeks I returned because I was not feeling any better and I developed white spots in the back of my throat. The doctor told me this is common when people eat too much white bread. I thought he was joking at first. I asked him if he thought I had an URI and he shook his head. I asked what to do to treat my symptoms and my discharge notes went on to explain how to treat a sore throat, however, I never had a sore throat as a symptom. read more

Awful!! Refused to see my daughter because I have a different last name then is on her insurance card which her father carries. Not acceptable I will never go back here again read more

I have been to Doctors Express several times with family members and from the time I entered, I was very impressed with the cleanliness, professionalism and skill of the staff and physicians. As a nurse it is important to me to know that quality care is being given in a timely manner. At Doctors Express, you can always count on superior care. When you walk in, there is a triage process to help you get the right care, including on the spot x-rays (put on CD for you to bring to your physician or specialist on follow up), blood work, cultures and more. Once you leave the facility, the doctors and nurses follow up with you to make sure you are following through with recommendations, prescriptions and doctor care needed post treatment. I highly recommend Doctors Express for urgent care. read more

This is the best urgent care in north jersey! Others seem to do the minimum. Here the doctors are caring and they always try to help!! I have never been disappointed! The dr I saw today listened to my symptoms, took blood, made a diagnosis and gave me medication. My faith in urgent care is restored! read more

This is my second visit to this location. My first visit was quick, generally professional, and as friendly as a 24 hour clinic can be. They got me checked out and out the door quick. This second visit hasn't been as good. I got scheduled after 4 other people that were walk-ins after me since they "missed" my form. When your business model is generally first-in-first-out, that's a problem, and one of the reasons I'm deducting stars. It turned a 15 minute wait into 45. The second reason I took off stars is that when I brought the issue up to make sure I got scheduled, I was given "Just wait" instead of "Sorry, your wait shouldn't bee too much longer." That's a generalization of the conversation, but the intent is the same. Otherwise, it gets the job done. read more

BEST doctors express ever. I was a little nervous with the reviews I saw on here, but I'm so glad I didn't listen. I only come here when my primary is closed (early mornings, late evenings or weekends). I get sore throats that lead to strep or a cold all the time, so I like to take care of it the minute I feel it coming on. I went once and what I love about them is how they do a full CHECK of you. They take your blood and test it, swab your throat. They really cancel out any problems. Well, they said I had a cold and gave me some tips and sent me on my way. I felt better for 2 days when I suddenly woke up on a Saturday and I could hardly breath! I went back in so much pain, took me right in, tested my blood again and immediately came in, gave me pain medication (in which they explained I had a light cold, which must have taken down my immune system and since I work in a children's hospital - I ended up with an insane non-contagious-like form of strep), a steroid shot and tons of medication. They gave me an entire packet on what to take, when and how to take it and ways to help at home. The doctor was so sweet, asking how much pain I was in and truly you could tell was worried. I even received a follow up call a week later- DURING Christmas week! If it weren't for them, I would have been sick for the holidays. They helped me even more a couple of weeks later. Went in because I kept going to my primary because of a lump near my neck gland that I was worried about- he kept telling me I was getting a cold. So I shot over here to ask their docs and he immediately told me to get a script from my primary and see an ENT A.S.A.P. I ended up having a crystallized stone in my saliva gland that was so big that they had to surgically remove my entire salivary gland before too much pain kicked in. Basically - I would have been in agonizing pain in a couple of weeks if it weren't for this small doctor's express next to my town's pizza place. Thank you guys! read more

Both my parents and I have used Doctors' Express and all had very good experiences and results. Their service is quick and efficient and their doctors were competent and personable. I recommend Doctors Express to my senior clients of Home Helpers and also to my Certified Home Health Aide employees. D . Feltman read more

Had the worst experience. I needed splinter removed. The doctor walked out of the room twice during procedue to get missing tools she forgot to prepare in advance. did she change gloves? No. Finally she walked out and left me without any further instructions. She had no idea if she took the splinter out and sent me to hand surgeon. I had unbearable pain in her room when I was sitting there alone and nobody cared. No pain medication was provided. Then some dude (Nurse?) walks in with prescription and said "You are all set" I was shokes: How about a bandage? And he said: "Oh yea, I forgot" and started doing it... Stay Away read more