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    Aesthetic Surgery Center

    5.0 (2 reviews)
    Closed Closed

    By appointment only

    Services - Aesthetic Surgery Center

    Cosmetic surgery

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    4 years ago

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    The Woodruff Institute for Dermatology & Mohs Surgery - Rebecca W. Lambert M.D.  Board certified dermatologist and fellowship trained Mohs Surgeon Jonathan E. Sonne, M.D...

    The Woodruff Institute for Dermatology & Mohs Surgery

    3.6(81 reviews)
    2.3 mi

    I hadn't been back to the Woodruff Instirute for 10 yrs at which time a lesion was removed from my…read moreshoulder . Non-cancerous (luckily) and no scar. Last week I called the office to make an appointment for a general exam . The doctors aren't taking new patients but the receptionist said he'd email Dr Hernandez and ask if she'd see me. It wasn't 24hrs before I had a call back and an appointment with Dr Hernandez. Dr Hernandez performed a very thorough skin exam and before I left I scheduled an appointment for 1 yr.

    I saw Dr. Hernandez for my annual dermatology visit. It was my first time at the practice. She was…read moredelightful and very thorough. Her nurse was very sweet, too. HOWEVER, the administrative staff left a lot to be desired. I showed up early to complete my medical history paperwork (because their app wasn't working correctly). I informed the lady at the front desk of this, and she said "The nurse will handle that for you in the exam room." I acknowledged this comment, but asked if I could do it now since I had arrived to the appointment early. She restated her previous statement, gave me an additional form to fill out, and was done with me. I don't think she smiled during our entire engagement. About 15 minutes later, Dr. Hernandez's nurse brought me back to the room. I informed her of what the front desk person said. She replied, "No problem. I'll go print out the forms and then you can fill them out after your appointment." She was very sweet, and did what the front desk person should have done originally. Then, after my appointment I stayed another 5 minutes to fill out the paperwork. After that, I handed in the paperwork and checked out. Although the checkout person was a little nicer and did actually smile, she was far from being considered bubbly. It is such a shame because the care I received was excellent, and both Dr. Hernandez and her nurse were engaging, welcoming, personable and competent. The practice really needs someone to step up and teach the front desk staff how to treat their patients.

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    The Woodruff Institute for Dermatology & Mohs Surgery - Rebecca W. Lambert M.D.  Board certified dermatologist and fellowship trained Mohs Surgeon
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