I took my mom here to check out a bridge she'd broken a couple months ago. She's going overseas in February so she needed to get in ASAP to a place that offers IV sedation. Her dental anxiety is beyond what I've seen in 98% of the patients I've seen over 4 years (I'm a dental assistant myself), and since the doctor I work for doesn't offer IV sedation, I took her here after consulting with other offices who were either dismissive, too busy or tried to talk her into an implant she didn't want.
First strike against this place is that they kept us waiting 20 minutes. I know that's sometimes unavoidable, but working in the back, I can say that most of the time, it's something that can be worked around. There should always be a chair available in this place, considering the copious amounts of treatment rooms they had built in. I didn't really like the fact that the operatories were all open air and you could hear everything going on in each room, but that is becoming a more and more popular way of setting up rooms nowadays. The assistant who helped us, Rachel, was super friendly and very attentive to my mom's concerns. She took a couple of xrays and the doctor came in shortly after those were developed.
We saw Dr. Yammine, and I have to say, he was one of the coolest doctors I've ever met. He treated his assistant with a lot of respect, and he really listened to my mom when she said she was scared to death. Of the five offices we've been to that have looked at her and given her estimates for her bridge, this was the only one she didn't cry at, and that's saying a LOT. They even accommodated her and got her in for IV sedation work as quickly as they could, and answered all of her questions in a fair and even way. I very much trust this office based off of the doctor's handling of her situation and fears, and I'm very excited for her that she seems to have found a good doctor to stick with.
EDIT: Amazingly, all of these people have made me so angry that they managed to go from 4 stars to 1, and there would be less if it were possible. My mom had all of her work done, which she paid for up front. TWO MONTHS LATER, she still is in temps. When she called to see what was taking so long (yeah, they didn't even bother to call her first), the receptionist told her they were "adjusting" her bridge. What are you adjusting?? There's no adjusting to do without a patient in the chair!! Two more weeks went by after her initial call, and her temporary comes off. She called the office, left them a message that her temps came off and she was kind of scared and didn't know what do. That was two weeks ago and nobody bothered to call her back. Thank God I'm a dental assistant and could tell her what to do. If she had done what she wanted to do, they would have had to remake the entire bridge since the teeth would move around. My mother is extremely unhappy with the blatant apathy this office has shown her, and I am extremely irritated with their rather obvious lack of professionalism. read more