My family first dealt w/ Jim Dart approx 40 years ago. I couldn't cook my Thanksgiving turkey, as…read morethe oven wouldn't work. He was there at my house Thanksgiving Eve & fixed the oven. I loved his authentic no BS demeanor. I'm not stuck-up & can take a no-BS kind of person. Since that time Jim has been back to rescue me for washing machine, fridge, stove-top, oven again, plumbing & HVAC. The last time, 2 yrs ago?), he was my go-to guy after the contract guy fr my Gas & Electric company barely looked at my AC out in the garden & told me I needed a new system. That baltimore G&E guy didn't even go into the house but told me I'd need a whole new hvac system at approx $24K. My heart dropped! I called Jim for a 2nd opinion. He noticed w/i 1.5 minutes that a wire or something was not connected on the big box outside. He reconnected things; then used a meter to check how much freon I had. He filled a refrigerant, as a favor to me. The AC was up & running great & he figured it out & fixed all in 10 minutes at 1/16 of the est. cost to replace my entire system. I can trust Jim to always steer my right. There's something special abt Jim. He has this gift of compassion. I know this as after 2016 i was in deep grief after the tragic passing of my son. My home was in disarray, my mood was jumbled & low. He sensed the chaos & the debilitating effect grief had hold on me. Despite me & my house not being at their best, he carried on & set me upright. My intuition told me he knew. I now need his expertise again, as a hose in my basement ceiling shows leaking & the AC is not cold. I will call Jim. I can honestly say, as a human w/ a loving heart, I love my friend Jim. He knows stuff never learned by most technicians today. Not sure abt his prowess w/ all the computerized wi-fi junk being produced today & programmed to break down after warranty. But nothing I have is new. I prefer items manufactured decades ago, when things were built to last. Next move, call Jim!

Absolutely horrible! Clueless Jim came out and tried to fix our wash machine, tells me it's one…read morething and that he fixed the issue, wrong! I tell him it's doing the same thing and he gives me attitude. "I should've just told you to buy a new f'ing wash machine" The most unprofessional person I've ever dealt with. Talking to someone on the phone, he proceeds to talk $hit on the phone about me. Then when it's time to leave, he walks upstairs and says "I want my hundred dollars ". and lastly he lied on the receipt and says I refused service. I wouldn't recommend this company or Jim to anyone, complete clown!

We needed vinyl flooring for our family room. LWF had by far the best selection and best prices of…read moreall the places we looked. On top of that, they are a family owned business and the nicest people to work with. The customer service was impeccable from the time we walked into the showroom to the follow up call to make sure we were happy with our finished product. Couldn't recommend them more!

I had a very bad experience. When I entered the store, I was assisted by some young guys; all they…read moredid was laugh and goof around in the shop, and they had a terrible attitude. They sold me rotten wood. I went to complain to the owner, but he told me he wouldn't exchange the wood or refund my money. Do not buy wood there--they will rip you off. I do not recommend it.

Great value and great selection. The service is impeccable. He even refers service people for…read moreanything he may not be able to correct.

I purchased a stove and a refrigerator from them and they delivered it later that same day. There…read morewas a minor problem with the stove they delivered but they fixed the problem the next day. Very easy to deal with, fair prices, and the appliances they delivered were in good condition. I would use them again.

We went with ADU a few years ago when we were remodeling our kitchen. They provided the new…read morecooktop/oven combo and the new refrigerator. It was fine, they were up front and honest about the products and pricing. And they helped us to find a set of appliances that perfectly fit our needs. Four star experience, easily. What makes this a five star review is what happened today. Our refrigerator stopped cooling. It was already out of warranty, but Crystal (sp?) who took my call worked with me and the GE repair team to set up an appointment to get it fixed. She didn't have to do that. She could have just said, "Here's there number, sorry about your fridge." But, she went the extra mile, proactively called GE, and provided them the details so I didn't have to repeat them. Then, she conferenced us in on a call and finalized the details. This... THIS... this is what outstanding customer service looks like. No, I don't have to do anything for you outside of my usual job, but I'm going to because I value you as a customer and I'm sorry you're having this problem with a product we sold you. I can't recommend ADU enough for their customer service, products, and pricing. I will definitely be looking to them first for any appliance needs going forward!

i visited the Linthecum store looking for kitchen appliances. I was impressed with the time the…read moresales person took to understand what I wanted and the info he provided. He promised a proposal by the following week. Never heard another word from ADU

Hunters Home Center is a great alternative to the commercial companies. Their rates are reasonably…read morepriced and you get what you pay for. If you pay for a low-mid range kitchen set, expect that and nothing crazy. Their policies are amazing for a small company and they try their best to work with the customer. For a company staffed by a handful of pros they sure get a lot of things done well. In addition they are some of the most human professionals one can work with and are always willing to not only do what they can, but also make recommendations where they see fit.

I totally regret going with them for total demo and bathroom remodel! After over 1 year there are…read moremany thing still not right with it. They have been coming back ever since it was completed September 2019. Conveniently in August when I had to call them out for more things needing to be addressed I was put on a "Waiting List" and that took me out of my warranty with them. Do not use this company for any product as the work is subpar and never gets done right!

I have always had pleasant experiences with this store - sometimes things go out of stock, but…read morethat's just the way things are nowadays. Twice when I've been to this store I have seen *awful* customers treating the staff horribly. There's just NO reason to yell and curse and swear and I feel so sorry for staff who have to put up with this level of nonsense. I recently had what I thought was going to be a challenging experience and I was directed to Rosa who took such good care of me and was so kind. I know how tough it can be to work customer service, especially when people can be so unkind and hostile. I was so appreciative of Rosa's kindness, patience, and taking charge of my situation and resolving it to my satisfaction. Thanks so much for having staff who are empowered to make things happen... I'll be back soon!

We like coming to Floor and Decor for getting stuff for our home projects. The store has a good…read moreselection of tiles to choose from. They also have good options for large sized tiles. The staff is helpful in making recommendations and also to figure out how much tile will be needed for the work. A good alternative to Home Depot or pricier tile stores in the area.

I hadn't been to Sherwin Williams in quite awhile. When I went in the employee, I believe his name…read morewas Nacho, greeted me and asked what he could do for me. I needed to get a paint match and was looking at the samples. He said he could run it through a computer system that would get it pretty close to a match. He was able to get me a perfect match. This was at the end of the day but he took his time and made sure I got what I needed. He was very friendly and accommodating. True customer service in every sense of the word!

Shout out to Ignacio Orellana who was so nice to work with. He went out of his way to help me…read morefigure out a color comparable to a different brand, and it was tricky! Great customer service, and it was really appreciated!!!!

Everyone knows how stressful remodeling can be, and boy, was I in a tizzy! I was grateful for the…read morevery helpful staff at Porcelanosa, and the tile product was fantastic. Looks great on my shower floor and backsplash! Not cheap, however the gal gave a a bit of a discount when she saw my pitiful look. Thank You!

Porcelanosa Noken toilets sure look great, but good luck getting a part if you need one. It's…read moreimpossible to reach anyone in their customer service dept or warehouse and finding a part online is impossible.