Love this company! They were very careful and thorough when explaining how the CPAP machine works. I'm glad that I found them!

Absolutely horrible system to navigate. The employees need more training on basic manners and customer service. The ONLY person who stepped up to really assist me was Chalo. They should give this guy a raise. I can see why the stars are so low. Horrible. read more

Incompetents' at best, criminal at worst. Over charging for equipment, can't tell you how much you owe and somehow manage to apply autopay un asked to your order. Worthless. read more

I have reported this company to the Better Business Bureau and have not received a response from the company. I believe this company does fraudulent billing practices. I have emails and invoices and am willing to talk to the press to get word out. We interacted with this company for CPAP supplies and I believe this company overcharges a vulnerable population and gets away with it. read more

Customer service is very difficult to work with, they just give you the runaround because it appears they know nothing. It took me 6 months and several discussions with a supervisor to get my refund because I was overcharged for cpap supplies. Will not do business with them anymore. read more

My Doctor prescribed me a lightwieght wheelchair with it being for an amputee and that they needed to contact me about specifics. This company told me what I needed other than what I needed. Months pass and then they call me and complain they are trying to get payment while attempting to give me something that was not what I needed. I would NEVER do business with this company .... They do not listen to the patient. The order was canceled! read more

Caution Fraud, I have not used them in well over 2 years and are getting invoices they say are for CPAP rental,, CPAP machine was paid for upfront and they trying to bill me for it, I called my insurance company and they are fraudulently billing them also for services that are not being utilized, I disputed all charges and reported as Fraud to the card company also, I attempted to go to the web site off of there email to access my account and """ Danger Malware do not access pops """ up, If you use them expect to be married to them forever " Fraudulently" change you billing credit card account and contact your insurance company, Good Luck read more

One of the most aggravating companies I have ever dealt with. They can not answer your questions clearly and will keep charging you for your machine. Horrible customer service, I was on the phone for hours trying to find out answers to my questions. Then when I thought I had it all sorted out, I get another bill two months later. Again....horrible company to deal with and no clear documentation of where your monthly payments are going and how they are being processed. Hopefully I will never have to deal with them again after I get this fully paid off. Beware! read more

The receptionist Donna, at 901 W Leuda Street Fort Worth Texas is very unprofessional, disgusting, and has the nastiest attitude!!!! She has a lack of training, and customer service and represents Aerocare in the worst way. She needs to be released from all services due to a lack of humanity!!! I enter the clinic at 2:45 PM 8/9/2022 with my appointment was at 3:PM. Donna inform me I was at the wrong clinic which made me miss my appointment. I have been a hospice nurse for 19 years and I would NEVER have her work for me or my patients! If I could give this clinic a 0, I would!!!! I would never return here or recommend anyone here!! What a disgusting disgrace to all patients!! The number there is 817-696-9911 Aerocare read more

The service was nice and very helpful for how to use the machine. Also provided a packet and instructions on using the app.

My in-laws were charged since 2018 for a refill unit that they were never able to use. When we spoke to them they said it was our responsibility to let them know what is needed. Wrong. That was their job. When they now longer needed the equipment it was like pulling teeth for them to pick it up. They were charged additional time on equipment because it was an inconvenience for them to come get it. This company has committed fraud when it comes to insurance due billing something they could not use. I would try and use another company if possible or make sure someone can help the patients out when it comes to making sure it is correct. This company is an absolute joke and scam read more

I accompanied my wife for setup & receipt of new BIPAP machine (after she was switched from CPAP to BIPAP). Ms. Coretta who facilitated the setup class did an OUTSTANDING job; very thorough, professional and friendly. Highly recommend her for retention and promotion!! read more

I have been having issues with my CPAP machine for about a month and after talking to my sleep doc, she recommended that I take my machine in to Aerocare. After calling and setting up my appointment, I checked in and Marcia immediately started looking into why it's not working. She was very professional and was able to figure out what was going on immediately. She was very helpful in giving me pointers on how to efficiently clean both mine and my husband's machines each week. read more

If you enjoy spending excessive amounts of time on hold, use this company. If you want to wait around all day because they don't know how to schedule equipment pick-up times, use this company. read more

My sleep Dr. sent my paperwork to this place for my C-Pap machine. This place is a JOKE. Customer service is non existent. took forever for paperwork to go through. Finally got my C-pap. Mask didn't work out great. made an appointment to see the clinician to see about a different mask. Take off work, get over there, and the fool didn't put the appointment in the computer. So I got to have an "appointment" with one of the girls who answers the phone. She was supposed to order me a new mask.... Weeks later, I have never received the mask...... Called to get refill cushions for my existing mask, the one that doesn't even fit right...and low and behold, they had that screwed up in the computer and I can't get replacements until they get all of their stuff updated........ LOOKING FOR A NEW DME COMPANY..... DO NOT USE THEM..... YOU WILL BE HIGHLY DISAPPOINTED.......... read more

They deserve zero stars but I am required to give them one. These people do not know what they are doing! It took months for them to get the paperwork correct for me to get my CPAP machine and then three months later they say that I do not qualify with my insurance! I think that means my insurance has denied the claim but no that means they never filed it! I begged them to file my insurance but they would not do it. Every other medical professional I have ever dealt with files and then if there is a problem with the insurance we figure it out. I think the key is they are not professionals! I should have known it when the man that fit my CPAP mask did not wear gloves or clean his hands before I was to put a mask on my face! Getting a CPAP machine is a life or death situation and they don't get it. So if you need one go somewhere else! Look at reviews for this company on other sites. It is a terrible place to work and do business! read more

Not sure who the other people experience was with but my group/ class was with Jessica. She was very professional and had a answer for everyone's questions. My class was on 12/31/18 , it did run a little late but all questions were addressed. I would highly recommend requesting Jessica. read more

Worst experience my mom has had trying to get her CPAP supplies. Very unresponsive. Says they will do things and do not follow through. Wish she could go back to the company she used to use, but Aerocare is currently getting monthly payments from her insurance company for her current CPAP machine. That is all they care about read more

Thanks, Holly, for such great service! You answered my questions about when supplies for my CPAP needed to be replaced, how and when to reorder, etc. with patient and clarity. My call to Aerocare was a pleasant and informative experience to your credit. read more

I had an amazing experience with Jessica at Aerocare, she helped fit me with a mask that fits my needs and was great about teaching me about the machine and it's features. The person scheduling the appointment was also very friendly and informative. read more

When I called these people to have my CPAP machine checked out to ascertain its condition, they flatly refused to even look at it because they were not the ones who sold it to me!! What an absolutely asinine attitude to have! And the medical equipment industry is where this behavior resides and one of the only places where it can thrive. These folks have a thoroughly reprehensible policy which desperately needs to be changed and this review is my contribution to that effort...the opening salvo, if you will. In addition, I have filed an official complaint about Aerocare with the manufacturer of my machine, Resmed. I am not yet nearly finished with my remedial efforts in this matter. This sort of extraordinarily short-sighted corporate behavior makes me very angry. Get you some of this, Aerocare! read more

Bad company, been trying to get my cpap delivered for over a week, had to stay home waiting for them 3 different times, and they never delivered, no phone calls to explain what the delay was, no explanation. When I called I was put on hold listening to their "your call is important to us" nonsense, over and over for one time 30 minutes. I also left a call back message, finally hear from a guy who was obviously eating and didn't try to hide the fact. Make another appt., nothing so far. I'm calling my doctor's office since they ordered the machine and see what they can do. It has been a stressful week thanks to areocare(less.) read more

Office staff is friendly, helpful, and knowledgeable. Would get a great review if it weren't for the billing department. Second half of charges were supposed to be over three months. Now I've been hit with the total charges plus additional payments are still subject to be drawn out of my account over the next two months... this was after 45 minutes on the phone with customer service to try and get it straightened out. May need to revise this to a one next week.... read more

Aerocare is probably the worst medical service company I have ever done business with. I am returning my Cpap equipment back to them this week and buying it from another supplier in another state. I tried working with them for the last several months. They never returned calls. Billed me for stuff without permission and do not give a rats if you are dissatisfied or not. Do not waste time or money with this company! If you are not sure by reading my review, then read several others here and on various websites! read more

I received great service from Marsha at AeroCare. She provided me with great service on the information I needed for my cpap equipment. Thank you. read more

Horrible customer service! I called to get a cpap and emailed the person I was told to. After 5 days of not hearing from her I called her. Her first words to me were "um yeah, how did you get my email address?!" It only got worse from there. Zero professionalism. read more