I took my Cartier Tank Française watch to Orr's for a routine battery replacement, assuming their…read morestatus as a Cartier 'authorized partner' ensured professional handling. While the watch was fully functional when I dropped it off, it was returned to me inoperable. It became clear that, despite their authorized status, Orr's lacked the technical proficiency required to replace a battery and re-set a watch with the delicate Caliber 212P quartz chronograph movement. I ultimately had to take the watch to Cartier directly to repair the damage that Orr's caused. My point: If you do not have the expertise to handle a specific movement, it's OK to just say so rather than risk damaging a client's timepiece.

Yup I did it again, I bought another watch. Aliza was there to help me find that new perfect…read moretimepiece. As usual she was patient and was great at pointing out pieces that I would normally not consider. She is also a good resource on new models coming out and updates on existing models. Always great customer service from all the associates whenever I go there. Until next time.

I've been on the wait list for over 2 and 1/2 years for an oyster perpetual, milgauss, and other…read moreRolex watches. they haven't reached out or bothered to offer anything in that span of time but they did sell Armin two Rolex watches without being on a wait list. The sales associate are lazy and do not follow up with the clients as promised via email. I've called to try to speak with the manager or owner but I never got through to them and they don't let you leave a voicemail. The entire experience has been truly awful. I've never been treated so poorly as a customer in my life until I went to Orr's jewlers. I'd recommend trying the other two authorized dealers in Pittsburgh if you want a real chance at getting a watch.

Orr's jewelry store is one of Pittsburgh high end jewelers. They are authorized representative for…read moresome of the highest names in upscale jewelry such as Cartier. When you own a piece of quality jewelry it must not only be handled with care but also properly serviced. In my case my basic Cartier watch was overdue for a battery replacement. I brought the watch over to the store last week and due to Co-Vid 19 guidelines had to leave the watch for 3 days before the watchmaker could inspect it and advise me if any other work needed done on it. I heard back from them yesterday and was told that the battery was all that was necessary and I could pick it up at my convenience. I stopped over there to get it and interacted with some of the nicest sales staff I ever met. I was also interested in purchasing a pearl necklace. My saleslady named Leslie took the time to explain the care of pearls and how they must be treated differently than diamonds. I was interested in a single pearl pendant on 18k white gold chain. The one she showed me was simple and yet elegant enough for my needs. I took my time practicing with the clasp which worked well. Leslie took the time to address all my concerns and how to protect my little investment. I went ahead with my purchase and was given not only an instruction book but a polishing cloth for the pearl itself. I was told that whenever I needed it they would be happy to clean and inspect the chain. I should note that there is no pressure when it comes to buying. If you aren't ready for any reason then you can forgo the sale. They have a limited return policy which is on the back of your invoice should you decide to buy. If you are making a high end investment they have promotions through Synchrony bank which you can pay over time. I was also happy to learn that some of existing jewelry could be cleaned and inspected by their jeweler even if I hadn't bought the piece there. When it comes to care of fine jewelry I prefer that it is cleaned and inspected at the store to insure that nothing is loose. They can either repair on the premises or send it out accordingly. Since I don't know if designer houses are currently open due to the pandemic I told them that I would wait until things get better before bringing in what few pieces I have that needed looked at. Currently the same procedure is required. You must leave your jewelry at their shop for three days before someone will look at it. Under normal circumstances they can do that on the same day. This location is in Sewickley and they have their own parking lot. Their other location is in Squirrel Hill. Either location will be more than happy to services your fine jewelry needs.

Owner is knowledgeable. Knows what he is doing but is very rude. Very arrogant. Not sure what…read morehappened to deserve his rudeness anytime I have been in there. Has done work on watches and changed batteries in the past for me but I'm not going to be made to feel like an intrusion or that he's somehow doing me a favor with gracing me with his skill to change a watch battery or fix a watch. Didn't have a scene or blow up but I will never go back there again, nor would I recommend it. He definitely knows what he is doing and does quality work....just not worth the hassle of his personality...John Tsangos jeweler does the same types of work on watches....TSANGOS super friendly.... It's just a much further drive for me.... Tsangos prices are much more reasonable as well... just my opinion.... Maybe others have different experiences...thanks

This business was one of few that replace batteries in Fossil watches. They turned it around in an…read morehour and there two people in line in front of me. Fast, cheap and polite. I will be back and recommend them.

Great ambiance... I mean visually, the store is truly beautiful. They have a wide selection of…read morejewelry, and a great variety on pricing. There's a repair shop in house which is nice because I don't like sending my jewelry out. Very nice and trustworthy business and family!! Definitely worth stopping in, they'll surely help you find something.

Absolutely fantastic experience here! Being from the area I checked out a few of the mall jewelry…read morestores but wasn't overly impressed with the selection or the experience. When I came to Komara however, I was blown away on both fronts. Ended up purchasing an engagement ring and wedding band and my wife loved them. In over a year the ring is still as flawless as the day I picked it up. The service really sets this place apart. The entire family works there and each of them came by to say hello and ask about the big day. I have nothing but great things to say about them and my experience here. Highly recommend!

They are very personable and will answer any questions you asked them. They have been in business…read morefor years a tell tell sign they are good!!

Nicest jewelers in Akron. Very honest. The $5 they get for watch battery replacement they donate…read moreto animal rescue.

-The Crown Jewel Of Jewelry Stores-…read more This family owned jewelry store has it all. From a clean environment, a wide selection of jewelry, and a hospitable staff. You can tell that the employees here are passionate about their job and are more than willing to help you find a piece of jewelry that suites your needs. I came in here looking to buy an engagement ring for my now fiance. Like many young men, I had no idea what I was doing, but was quickly attended to by Donny Basch. He walked me through some of their display rings and was happy to answer any question (big or small) that I had. After a few moments browsing the selection, I inquired about getting a ring designed, as I had a few odd requests for the diamond and ring style. He then told me that they are able to make custom rings, designed to my fiance's tastes. After I had let him know a brief summary of what I was looking for, he told me that he would get back to me with some examples and we could refine the ring to be exactly what I wanted. Over the next several weeks, we spoke back and forth in order to finalize what I wanted. I did a final check-in with him in order to ensure that I'd receive the exact ring that I was picturing (a slightly obscure styled ring with a coffin cut, black diamond). Donny let me know a time that would be suitable to come in and get the ring, and when I arrived, it was ready and exactly what I had wanted. As for the payment, he stuck to the budget I had given him, so there was no surprises when it came to price. He even threw in a bottle of champagne for celebration. I had planned to get a black ring box, but Don Basch only had white and brown ring boxes, so he looked up a nearby store and gave me the SKU of a black ring box (something that he didn't need to do, but was much appreciated). This business has amazing customer service. I never felt pressured into something I couldn't pay for, or rushed through any process. The staff offered me something to drink during every visit. I honestly cannot say any bad things about the entire experience I had at Don Basch Jewelers. I highly recommend that you head to this location if you're looking for a ring, bracelet, necklace, watch, or anything else.

TLDR: Do not trust them for watch repair!…read more A watch that my wife bought for me stopped working, so I brought it here for a battery change. They tried to change the battery, but the watch still wouldn't work... they told me that the watch was "totaled" and beyond repair. They were the only people to have ever opened the back of this watch. I took it up to Chester's in Parma, and he immediately asked if someone else had worked on the watch before. He showed me that "whoever" tried to change the battery had ripped out a few components, actually showing me what the missing pieces were... Don Basch broke my watch, then claimed it was unfixable. Chester fixed my watch same-day, it's working again! Not giving 1 star because the storefront is nice and clean, people are friendly, and they did a good job cleaning my wife's wedding ring.

Super friendly and helpful! I've been there several times, mostly for jewelry repair, bracelet…read moreresizing, and casual appraisals. I believe they're prices are reasonable. A good value for your money!

My fiancé and I went here just to look at potential earrings for our wedding day -- Mathew Jewelers…read morewere able to come up with something I love! We ended up picking simple sapphires that will be my "something blue" on our big day. They're custom made and simple enough that they won't take away from my dress. I plan to get my fiancé's wedding band here -- they had great options! We loved that it's a family owned business and they're so kind to their customers.

bought a wedding ring from casa Doro most of the time it's…read morein my drawer I usually only wear it when going out had it cleaned & checked every 8 months while at dinner, my diamond must of came loose & fell out, since the prongs are cheaply made! hearts of fire i can't afford to buy a new diamond, so it sits in the drawer in my sixties & retired, so NO EXCUSE FOR THE DIAMOND COMING LOOSE

Went in to solely browse watches because I was checking out of the Double Tree. Fantastic selection…read moreand friendly sales associates. 'Was disciplined enough to decline trying on a Speedy, lol. Excellent selection of Omega, Seiko, and Shinola, if that's your thing. Plus Rolex and others. If I were in the area again and was in the market for a watch. I'd come back.

Being such a recognizable and reputable name in Pittsburgh, Henne Jewelers was the obvious choice…read morewhen I wanted to have jewelry from my grandmother repurposed into other pieces. I worked with Juliet and she was extremely helpful and knowledgeable in guiding me through the entire design process, providing recommendations for settings or designs I might like. We consulted with one of their jewelers, Patrick, who was transparent and honest when advising that one of the pieces was likely too delicate to separate. This was very much appreciated as it wasn't a risk I wanted to take with something so sentimental. After a few weeks, I received a call that my pieces were ready - they turned out better than I could have imagined. I had a ring replated and still can't get over how gorgeous it is. I also had an old pendant redesigned into a more modern setting and wear it almost daily. Their craftsmanship and exemplary level of service is priceless! Because of my great experience, I'll absolutely look to Henne for future purchases and have recommended them to friends and family that are in the market for new or redesigned pieces.

I came to Henne in April 2023 to repurpose my grandmother's wedding band and engagement ring as a…read moregift for my mother for my wedding in August 2023. The rings were too small for her fingers and so my grandmother gave me these years and years ago since they didn't fit my mom. My mom had no idea of this surprise and her father (my grandfather) passed away a few months after I was born, so this was extremely special to her. I had brought a bunch of old gold jewelry to scrap to cover the cost of the repurposing and a diamond to mount to the center of the two rings that had a gold band to scrap. The first meeting with Madison was to design the new ring. Ultimately, we were not changing much - just resizing and adding a diamond. She seemed to understand the ask. We waited several weeks and they called to say we could come in and pick up the ring. Upon coming in, we met with a different person than Madison. He was assuming we were just paying out of pocket when I reminded him of the scrap value going towards the ring. He searched and had no idea what I was talking about. I insisted we wait until Madison was in to pay. Upon seeing the new ring, I tried it on, and realized they mounted the diamond to the wrong ring. These two rings are identical, however, they need to be stacked in a certain way to be flush. They didn't check for this and put it on the wrong ring. They covered the cost to fix it but it took the same amount of time as the original (4-6 weeks). Luckily, we approached them months before our actual wedding date with all these delays. Once finished with the fixes, Madison later called to tell us to come in on a specific day when she was working. We came in and got the gold appraisal as well. She pulled out all the old jewelry that I had provided but the gold band to the mounted diamond was not in the pile, which I also wanted to scrap. She went to look and couldn't find or access it. We had to come back again another day because the appraiser (maybe) had it locked up in his office. Finally, we came back to pick up the ring and obtain our scrap cash. Of course this was with a third person that I haven't met with before. But, I tried it on, all good and well - we left. Come day of the wedding, my mom cried, she loved it, etc. However, after wearing it the day of the wedding, two small diamonds got lost. Of course she was devastated, and didn't want me to take on the cost of this after paying for the original repurposing. Note that we did not have a crazy wedding nor is she the type of person to flair her hands around. She went upon herself to take it to a different jeweler who questioned the integrity of Henne given that they didn't put this "industry standard" coating on the rings to 1. Make them shinier 2. Lock in or seal the diamonds in. She had to pay another couple of hundred dollars out of pocket because of Henne's lack of professionalism and quality. I personally will never go back to Henne for any repurposing needs. They did not make this process easy or fun in any way (which was supposed to be a nice surprise for my mother) nor did I feel like my valuable items were in safe hands. Pic 1: First pick up Pic 2: Second pick up after fix Pic 3: After my mom got it fixed by another jeweler