Amber, let's get to the concern. First of all, alternative facts do not make a situation or incident real. Facts are facts, and the fact is that, Be*** was involved in a rather bizarre accident on a piece of nationally recognized and accepted commercial playground equipment. The spinning teacup was not outdated, as it was only a few years old. Commercial grade playground equipment is designed for use in schools and playgrounds, and are constructed for hard use for many, many years. The manufacturer of this particular toy had never before had any mishaps with their design. They responded immediately by having their engineer attempt to determine the cause. A replacement part, to retrofit and assure this could not happen again, was received and installed the following Monday. The Oregon Office of Childcare had seen this piece of equipment during all of their visits and never had any concern about the safety of the children.
Secondly, you seemed concerned that Be*** was "filthy" when you picked her up to take her home. You had instructed our facility to change your daughter into "play clothes" as soon as she arrived, which was done routinely. You acknowledged that she was a total tomboy and you didn't like her playing outside in her school clothes. Kids play outside and they do get dirty. They like to have fun without regard to ruining their clothes. We happily provide an observed area for them to do just that. There are no bathing facilities for clean up, other than hands and face, before a child goes home. Having a change of clothes for Be*** met your requirement of protecting her school clothes.
Thirdly, you are incorrect in stating that the children were not supervised. There was a seasoned adult teacher closely observing the children at play that day. She was standing right in back of the equipment when Be*** and her little friend, Taylor were spinning wildly on the teacup. They were having a ball when Be***'s hair got caught by the shaft in the toy. Janet, the teacher, was there when the girls began arguing in the teacup, which is why she made them get out. Be*** had accused Taylor of pulling her hair, and Taylor was upset and began crying because she was being accused of something she didn't do. There were no tears or any signs of distress by Be***; she thought that Taylor had pulled her hair and wanted to know why. There wasn't any blood; the spot wasn't even red, just a small patch, about the size of a nickel, that looked as if the hair had been cut, close to the head. The hair appeared to be broken off rather than pulled out. That was it; she went back to play.
If your concern was so great, did you take her to the Emergency Room or your doctor? Obviously she wasn't too badly injured, as one of her step dads did take her to Disneyland that same evening. Be*** was a delight to have in our daycare. She was sweet and funny. We miss her and wish her well in her new accommodations.
And lastly, as to your being billed inaccurately, it must have slipped your mind, as you failed to mention the fact that, at the time, you were already two months delinquent in paying your bill for daycare already provided. You had promised several times to bring your account up to date, to no avail. Why is it that now, two years later, you decide to write this rather onerous review? Could it be that Adventures Unlimited had finally turned your delinquent bill over to a collection agency and you were angry about them tracking you down?
It is our philosophy, here at Adventures Unlimited, that the children we oversee are precious gifts entrusted to us. We strive to do our best for them in a safe and well-rounded atmosphere. Many venues are provided for learning, playing and growing. We invite you to visit and observe the children for yourself. read more