Extremely disappointed and do not recommend although Jose was nice salesman). My family and I drove…read more7 hours roundtrip to purchase a car only to find out the mileage was wrong on their listing and the pictures did not show the hole in the back bumper or the damage around the car. Lastly, we called before leaving home to make sure that if we purchased the car we could take it home. We were told they did not have the title, but that if we purchased the car we could take it and they would mail the title. Soooo.... we made the long trip only to find out the car had 10,000 more mile than listed, had damage AND..... we could NOT take the car like they said over the phone. We would have to make a second trip to get the car whenever the received the title. I was upset, but said for our time, trouble and misrepresentation of the car that I felt they could reduce the price by $400. I was told they would get back to me the next day. It's been 48 hours and nothing. Hopefully, someone else can learn from our experience.

From the owner: With over 20 years of experience serving the Kansas City area, our buy here pay here car lot is…read morededicated to offering high-quality, pre-owned vehicles to our customers for purchase or lease. Our unique Lease Here Pay Here Program has several advantage over purchasing. We pay for the personal property tax, sales tax, license plate fees and oil changes, so you don't have the hassle. With many vehicle shopping options available, we differentiate ourselves by providing multiple creative ways to get you into a nicer, newer, more reliable vehicle. To learn more about our dealership and how we can help with your next vehicle purchase, please call or stop by in person. We look forward to meeting you.

Excellent communication and attention to detail. Have used this Honda dealer for several years…read moreafter being unsatisfied with another one.

Sales department is great, however the service department needs guidance. Subsequently, I'm…read morereferring to phone communication and customer needs.

I have had great service every time I have done business with them. They are friendly and helpful…read moreand have never had an issue. I definitely recommend them.

Took my mother up here to purchase a vehicle and we left happy however 13 days later the vehicle is…read morebroken down on the side of the road. We had the vehicle towed to the local Honda dealership where they discovered that all of the following were broken or needed repair. both front shocks front brakes at 3mm rear are at 6mm (lots of rust) tie rod ends are completely broken right and left ball joint boots broken passenger axel seal is leaking v tec valve gasket leaking oil pan gasket leaking crank seal leaking drive belt grooves cut into it and worn out sway bar links are broken rear axle seal right left are leaking emergency brake pad needs to be replaced 2 wheel speed sensors * 3rd pressure switch door lock cylinder needs to be replaced (driver door wont lock) On top of all of that there were 3 safety recalls that needed to be addressed. When we called the dealership, they accused the CERTIFIED Honda mechanics of lying to us about the extent of the repairs that were needed and stood behind the fact that the vehicle was inspected and certified before it was sold on their lot. I am shocked at the attitude of the dealership about these issues and would recommend that any and everyone stay away from this place.

I went to view a car they had listed online, almost a month ago. They were closed 3/4 hours earlier…read morethan listed online with no reasing listed on the building anywhere and the car wasn't on the lot. I left a voicemail and email regarding interest in the car. I have continued to check online to see if it was still available and it's maintained an available status online. I finally called again to set an appt to view the car. Their google number for the business isn't even in operation. So you have to go in on the website to find the "sales" number. Then to find out they had sold it over a month ago. But never took the listing down. It's not worth the back and forth honestly. I'd recommend they fix a lot they going to lose a lot of customers from laziness. I do not have a vehicle and so online in the main way i browse before going to inspect a vehicle.

Bought a car after two visits, very attentive and asked for a fair price. I declined a warranty…read morebecause it was a used car, but he still offered for me to call if there are any issues. Very clean car, he says he keeps all of them in good condition! Which it looks like he does, thanks Abe

first off, they tried selling me a car that needed brakes and had a completely different sized tire…read moreon the back left side. They ended up fixing it because we pointed it out. Then 2 weeks later, my car broke down and needed an engine. We brought the car up there and the owner was extremely unprofessional and drove my car and said it ran fine, when in all reality you couldn't drive the thing up a hill. They offered no help, no rental car, nothing. told us we had a warranty and to take it to a shop. Place needs new owner, the dude is insanely rude.

From the owner: Car dealer located just off 71 highway in GRANDVIEW,MO. Wide selection of quality used vehicles. read more

I'll be honest. This is the only place I am going for my cars in the future…read more The politeness down to earth mom and pop type feel made me feel super welcomed. No sleezy snake oil salesman type vibes just trying to make a quick buck. Also the prices they had on their used vehicles are sooooo much more reasonable than any of the other places i looked at in this stupid inflationary market. I don't know, I could go on, but like straight up this is the place you go when you want to get a car. I see what they said they had some families coming in for like a decade to get all their cars there.

There are times in life when you just "know." You know you're dealing with an ethical person. You…read moreknow you're not going to get jerked around. You know you're being treated fairly. My experience with Cragg Motors in Belton, MO, was one of those times. Ken Cragg and his wife Kim, the only two employees, treat you like old friends the moment you meet them. There's no pretense, no "car dealer b.s." that everyone hates. Just two hardworking people who do everything themselves. My tradein was pretty rough (albeit with fairly low miles), but I got a very fair price for it. And the fixed, no-hassle price of the Ford Transit I bought, was wonderful. Absolutely none of the pressure tactics, none of the "I'll talk to my manager" crap. Ken knows the fair price of the vehicle, so that he makes a little money and you still get a great deal. THIS is how car dealing should be. As I told both of them, I've never felt more comfortable giving a check to someone for a car. It felt like I was dealing with old friends, instead of two folks I just met. After we agreed on everything and I came back with a cashier's check, I was in and out in 40 minutes! You can bet I will absolutely go to Cragg in the future. Ken and Kim know how it's SUPPOSED to be done!

1 star was extremely generous given my experience with this "business". The level of customer…read moreservice was substandard even for a transient feeling establishment. I am only sharing my experience to warn others to consider all options before spending your hard earned money with this "establishment ". I drove from four hours away to test drive a car that they advertised and everything seemed in order. I returned the following weekend to purchase the car and within 24 hours I had a check engine light. I immediately contacted the business to inform them of the recent development and to get some guidance. I was told to find out what the code was and let them know. I went to a local shop the next day to get the code read. I then called my salesman and shared the findings with him. It was not good news. Transmission failure. I explained to him that i understood i had purchased the car "as is" but with such a catastrophic issue happening so soon that I would hope that they would stand behind their product for at least 48hrs. I was then told that due to the fact that I declined the warranty there was nothing they could do or would offer to do. (On a side note, i discovered that the warranty would have only covered $1k of the repair) The repair costs were estimated at $4k for the new transmission. I explained to them that I understood that I had purchased the car"As-is", but I had hoped that since this had occurred in such a short window of time that they would take the opportunity to stand behind their product and offer some sort of resolution. I was told that I was on my own and they stopped answering my phone calls. I am beyond digusted and extremely disappointed in the lack of integrity displayed throughout this experience. Buyers beware.

Very friendly service and fair pricing, everything is disclosed and explained. So if a customer…read moredecides to negotiate the price and buy the car without a warranty they explain fully that they cannot help with any repairs after the sale.

Don't buy from here if you don't want Brooks Rich (son of the owner) to show up to your house (an…read moreaddress never provided to him directly which makes the privacy of their clients a concern) and slash a tire committing property damage after purchasing a vehicle! Look him up on casenet:) save yourself the trouble.

Don't buy from them they sell you cars with bad engine and warranty that don't cover then tell you…read moreyour SOL

So wanted to be fair. We went back to Molle this Saturday April 4th and have to say the service was…read moregreat! Got a oil change again, didn't have an appointment just dropped off. Jeff the service advisor was a pleasure to deal with. He knew exactly what he was doing. I dropped it off at roughly 9:30am and I had a call from him at 10:35am that it was ready to pick up. Thats quick and without an appointment, just a drop off. So I think from now on me and my wife will just drop off, then come back. They seem to be quicker when you dont have an appointment! But wanted to give a follow up review to be fair and honest! We will be back!

I had my vehicle serviced by this location 3 times and have had an issue every time. It started out…read morewith small things. Then it became crystal clear they are just looking to take your money even if its by robbing you. First time I took it to them it was for wiring work. Request was to get the wiring harness assembly replaced they were unable/unwilling to do that and chose to charge me 5k to splice wires instead which didn't fix everything I wanted or needed. The second time I took it to them was for brakes which went fine until I went to pick it up. I live 30 mins away about 20 mins out I recieved a call from them to let me know my truck was ready for pick up. I arrive 15 mins after I got off the phone with them at about 440 and no one was at the service department because they had all left for the day on a friday. The last time I brought it to them I asked them to check 4 things out tensioner pulley for belt, a faulty air bag code, suspension problem and the air problem that should have been fixed the first time I brought it to them. When I dropped it off I apologized for being late because we had trouble getting the vehicle started and I let them know they would need to jump it. They get back to me later than they scheduled to let me know they would not touch the vehicle until I paid them for a battery $450. Im capable of doing a battery on my own and not understanding their reasoning of they can't jump start the vehicle to diag anything because of the codes the battery sends in the system. What does the battery have to do with suspension? Oh right nothing, this is when their predatory practices hit me and I decide im done using them. I picked the vehicle up from them with out approving anything including a diagnoses on a battery I was already aware of being bad which they wanted $190 for the 5 mins or less it takes to check the battery. I bring up my concerns about paying at all and according to Mike Jones they couldn't wave fees for doing no work they could only split what they wanted to steal from me. Since im late to pick up my kid at this point im done waisting my time playing their game. Reluctantly I let them get through their script of welcome now pull your pants down and bend over since we know something you dont which costs me $90, my daily driver being detained for a week and a business relationship I thought was at least decent. Avoid any dealership for service but this place really will charge you for nothing and expect you to be fine with handing your hard earned money over no problems. Mike you already had a chance to work this with me and decided to play a game instead of do your job well. When I saw the comment about reaching out if im not satisfied and theres no POC for you its clear you dont actually want to know about any experience. I personally dont understand how the service could be this bad when I started off thinking the worst thing about this place was how they couldn't meet any of the deadlines they had set for themselves. I really didn't want it to come to me writing this review and would have been willing to reach out if I believed you'd be willing to work with me Mike. However, since you would rather play customers need to fight for every penny I'd rather just do this and be done with this place.