I used this company last night for a move (a 2 bedroom 2 bathroom apartment into another 2 bedroom…read more2 bathroom apartment), and I feel it's important to warn the community by sharing my experience.
First, they (Devon Yager and his colleague) arrived late and in a 10ft uhaul, telling me their truck broke down, that they'll have to make several trips, but told me not to worry because they would give me a discount, knowing the extra trips would take extra time. I absolutely understood and was very patient.
However, what should have taken only about 3 hours, took almost 7. They were supposed to arrive at 5, and be gone by 8. They were in my home until after midnight.
The apartments were only half mile apart and it was only a 10ft truck, yet they were gone at least an hour every time they went back for more.
They broke several items, and lost vital parts to other items, leaving me to have to replace said items.
They disassembled several pieces of furniture for the move. I had to put several pieces back together on my own.
When they put my bed back together, it was incredibly wobbly and clearly unstable. When I asked them to fix it, they said it's fine (I am a woman by myself, maybe they would have been more reasonable if a man had asked). When I asked again, they said they don't have the right bit for it. When I insisted again, because it was never wobbly before they took it apart, Devon hugged and puffed and loudly said nasty things about me in the backroom thinking I couldn't hear him, but eventually got it back to where it once was (I guess they finally found the right drill bit?)
The colleague complained many times about my dog being there, my dog sitter was only scheduled until 9pm, stayed until 1030pm, but by that time, they still had not brought over his kennel, though I asked several times already.
I had to ask Devon 4 separate times if they'd gotten the boxes out of all the closets, and was told yes by Devon Yager every time, yet I never saw boxes come off the truck. Finally, at 11pm he goes back to check and finally finds them and spends another hour unloading boxes. Taking the time to complain about how late it was and how far of a drive they have to get back home.
They did not take any care as to where they put the boxes and left absolutely no walkway or path to get through. They just made stacks upon stacks wherever they stood, creating a major obstruction for myself and my animals in the middle of the night, not even considering how massive a safety hazard they created had something happened before I got a chance to move them (which, of course, I had to do at 1am).
As they were leaving, well past midnight, after being there almost 7 hours, Devon Yager quoted a price to me and told me he was doing me a favor by not charging the extra hours. When I brought up the above mentioned issues and asked about the discount he promised, he became confrontational (mind you, I'm a woman alone with these 2 men I do not know), when I told him I'd settle it with management in the morning when it's not the middle of the night, he told me he is the manager and began to verbally assault me as I stood alone in my new apartment, and called me a piece of sh!t as he stormed out so loudly that my new neighbors came to check on me at almost 1am on the first day I lived here.
When I went to my old apartment today, I found many things that weren't brought over and even quite a bit of their trash that they left behind for me to clean up.
This company is phenomenally unprofessional. They made me feel incredibly unsafe in my own home. I hope that everyone reading this takes this as a warning as to not allow this company to treat you the way they treated me.
