Grateful to the Alamo team at PVD for an exceptionally smooth rental experience. Check-in and…read morecheckout were efficient, I received a complimentary upgrade, and all questions regarding vehicle condition and billing were clearly addressed. The vehicle was clean and well-maintained, and the overall service was professional. Special thanks to Lexi for walking me through the rental process and for her friendly, helpful attitude!

Very pleased with this location. We rented a car through Costco travel, which I also highly…read morerecommend because the second driver is included, and we had our choice of Alamo, Budget, Enterprise, or one other company, I believe. Due to its high Yelp reviews and low prices I chose Alamo and I believe I made the right decision based on this trip. After you get your luggage, follow the signs and eventually you will end up across the skywalk in the car rental area. There was a bit of a line but eventually we made it to the front and we were given a booklet with our info on it. From there, you proceed into the garage and Alamo is on the 5th floor. We paid about $500 for a 5-day rental and we had selected a standard SUV, which was marked as being a Ford Edge or equivalent. I'm not sure if they were out of the standard SUVs that day or something but they ended up giving us a Ford Explorer instead, which was rather huge but a super nice car; it had adaptive cruise control, navigation, and tons of legroom. To return the car yesterday, we followed the signs off of Post Rd. or you can plug in Alamo's address into your GPS, and you drive the car back into the garage, an employee scans it, and you gather your things from the car and walk back across the skywalk into the terminal. Very easy. Based on this experience I would definitely rent from Alamo again, specifically this location if I was in town.

They have multiple counters on different floors and not all of them are staffed. So if you walk to…read morethe first counter and if it doesn't have staff you have to go upstairs to the other counter only to find that you have to go back to the first counter and wait for the person to come back. Frustrating when you are tired. Other than that, our car was ready and it was easy to find and easy to return. I think the whole renting a car is a frustrating experience overall.

Start with the good stuff. They make picking up and dropping off the car very simple. They have it…read moreall down to a science. There's no wandering around out in the middle of nowhere, miles from the airport. It's all right there. Another great thing, I always get upgraded for free. I'll book a mid sized car and when I get there, they offer me a decked out SUV at the cost of the mid sized. That brings us to cost, or the not great stuff. They nickel and dime you. You get a quote of say $550 for the week and when the dust settles, the bill is more like $850. All of these extra charges are nuts. I now add 50% to 100% from the quote, to the quote and that's basically what the final price will be. It's a love hate relationship. 3 stars.

I chose this rental car service from Priceline it was a weekend rental. I chose the airport…read morelocation for convenience. Easy to find the entrance to the rental and the counter. The young man at the counter was respectful and friendly. Service was fast. I paid online thru Priceline so all I had to put was a $100 security with a major credit card. I did have my own insurance so I was able to opt out of theirs. Mileage was unlimited. One thing I did like which I have never experienced with another rental company was that they allow you to pick your own in my case SUV from a row available which I must honestly will say was tough to chose. Two things I did not like was no XM radio nor do they have the option of charging a daily fee for unlimited tolls. I was going to NYC so not having the option meant they would bill me for all tolls I went thru. They do have the option of paying a gas charge of $2.95 a gallon if you don't want to fill the car on return. The return process was also smooth. I would like to acknowledge Jack and Darrian one took care of me at the check in counter and the other helped me when I was looking at the vehicle options to choose. I would rent from them again if it's a local rental that has no tolls.

Very disappointing rental. Pay close attention to the charges. They definitely try to nickel and…read moredime you. It seemed as if I was charged for the previous rentals charges. I didn't complain. When I received a survey I responded with low scores and a short message. I was then contacted by the manager. Their Tri-Branded Area Rental Manager reached out to me and addressed me by the wrong name in my email. (My email is my name) after I called her out on she addressed me by the wrong name I never heard back. Great company but this location is lacking and it starts with the manager. Again pay attention to your rental when checking out.

I have rented cars from Enterprise for more than 30 years, and I've consistently had positive…read moreexperiences. The professionalism and customer service are a big part of why I continue to choose Enterprise whenever I travel. My most recent experience at TF Green Airport was particularly memorable thanks to Madeline. I arrived around 11:30 PM on a Sunday night after a long day of travel. Despite the late hour, Madeline was friendly, professional, engaging, and genuinely pleasant to work with. She explained everything clearly and invited me to choose from several vehicles in the category I had reserved. The process was quick, easy, and stress-free. Six days later, I returned to drop off the vehicle. To my surprise, the agent checking me in was Madeline. As soon as she approached the car, I recognized her and said, "I remember you." She smiled and replied, "I remember you, too." Then came the moment that truly impressed me. She looked at me and said my name. When I asked if she remembered it, she first jokingly guessed incorrectly and then immediately said, "Jonathan." After six days and countless customers, somehow she remembered me. In a world where so many customer interactions feel rushed and impersonal, that level of attentiveness stood out. It wasn't just impressive--it was genuine. Madeline made me feel like a valued customer, not just another rental agreement. She represents Enterprise exceptionally well, and experiences like this remind me why I continue to choose Enterprise year after year. Whenever I fly into TF Green Airport, I'll be renting from Enterprise--and I'll certainly be hoping that Madeline is the one helping me again. Thank you, Madeline, for providing such outstanding customer service!

The manager here was insisting that he was giving us an upgrade for free when he didn't realize I…read moreencountered this problem already in California. The have cars classified in one class of cars when they are not. Because a car looks big outside when a person sits inside they can tell the difference in size when you're over 6'. Your leg space tells the difference especially when it doesn't have a way to lower the seats. I never got the managers name but the date was 11-29-2025 @ 8:30pm. This is what Enterprises around the country are doing and something really has to be done about this. The man at the front desk (Jamar) was very helpful and telling us he knows we request certain vehicles because he is aware of our job and the distance we travel . The stars given are for Jamar and nothing at all for the service received by the manager Jose.

They give me a car that is filthy sticky stuff spilled all in the console and the car smells like…read more smoke.

Fast service, courteous and knowledgeable employee. Convenient and easy experience overall…read more It is a very far walk to the car rental area from baggage claim. Just so you know

I had a 7:20 flight and they opened at 6. I dropped off the car around 5:45 and there were other…read morecars being dropped off. The drop off area is in the garage so everyone was just lining the cars up in the marked area and leaving the keys inside. I received an accurate receipt less than an hour later. The car rental garage is connected to the airport by a long enclosed skywalk and it was open. Expect a 5-10 minute walk. I had picked up at a different location and didn't know if there would be an issue with early drop off or getting to the airport afterwards. I attempted to clarify by calling and ultimately had to visit the location as they didn't answer my calls. I hope this review helps anyone else who has the same concerns.

less than one star. I couldn't delete that…read more They charged me twice for my rental and denied this for about a month. Claimed "that's a partial credit" randomly with no explanation. Finally created a claim, in which I was promised a refund if I didn't file a report with the credit card company. No refund after 2 weeks. HAD to file a report in order to dispute the charge. AVOID AT ALL COSTS!!!

don't rent from this awful place. I based my whole trip on what the budget employee told me. I was…read moreflying from Florida to RI. and renting a suv to drive back to Florida. I called and spoke with someone because I was using a debit card. and it was a one way rental. she said because I was flying into RI I was all set to use my debit card. well that's not the case. when I got to the counter l, the lady said I needed a major credit card to do a one way rental. if I would've known that I wouldn't have booked this trip. like I said I based my trip on what the damn budget employee said.

Rented back in early August 2025. They did not have the type of vehicle I specifically requested…read morethat i prepaid for. After a run around I contacted the corporate office to have money refunded due to the inconvenience. They said yes and then reneged. I had to contact the attorney General to get the refund. Budget said their policy allows for them to do that. I make it a point in life to hold companies to a standard and not "doing whatever they feel like". You try and suck as much money out of people for the least service possible. Do better. Last time customer.

Our flight was delayed into Providence and we talked to their customer service rep that said the…read moreemployees would track our flight and be open when we landed since it's past their opened hours. We landed and no one is at the counter to help us to get a car. We're now stranded here just like other customers that had reservations are. Their automated system even says that they track your flight and stay two hours after your flight which is false.

Rented a vehicle on-line - declined all roadside assistance and insurance and have the on-line…read morereceipt to prove it, however when the vehicle was picked up at the counter, the counter person apparently added in these fees (they work on commission). Horrible - ended up paying nearly $500 for four days to rent a cheap sedan for just over 100 miles. They also upped my mileage by over 100 miles - document and check everything along the way!

Standing in line for over an hour. 1 employee actually working while two others do nothing but play…read moreon their phone. Line wrapping around the garage and no sense of ethics to help people out. Hire new employees!!!! This is the worst experience I have ever had with a rental service.

I would give them 0 if I could. We waited along time then were told if we wanted a gas car it would…read morebe an upcharge.Next we came home and was billed $42 because they said the car was not filled it was missing 2 gallons of gas. We filled it up right before we turned the car in. Worst rental experience ever!