They partner with Apartment.com, which on the surface is fine. However, if Apartments.com does not…read moreconnect to your bank, it is over a $30 "convenience fee" to be able to pay your rent online. When asked for an alternative that does not add such high additional fees on top of rent the only alternative was to take off of work, drive to their office and hand deliver a money order which also costs money (money order fees, gas, time lost at the job that pays the rent). Many people do not have checkbooks anymore because banks charge for them and checks are inconvenient to use. The mail is unreliable. I pointed out multiple times that there are plenty of other payment platforms that would not charge such exorbitant fees but apparently they don't mind passing this on to their tenants.

As honest and straightforward as you will find in this county or anywhere else for that matter…read more The man's word is his bond. If you are looking for an appraisal, have a property to sell or are looking to rent, this is the place to go in Alamance County.

My experience with Acorn + Oak was fine until move-out, which is when everything went downhill. I…read morehave rented several homes in Durham, and this is the only time I have had issues. The property manager, Erin Darnell, made the process unnecessarily difficult and ended up withholding a large portion of my security deposit under questionable claims. I was charged for carpet issues and odor, despite using the cleaning company required by Acorn + Oak, and the cleaning company confirmed there were no stains or pet-related problems at the time of service. I was never informed that the cleaning was considered "unsatisfactory" until after money was taken from my deposit. Erin later claimed a second cleaning was needed, but neither I nor the original vendor were given the opportunity to address this beforehand. Communication was inconsistent, and explanations only came after I repeatedly followed up. I was also charged for mold remediation, even though I reported the issue in compliance with the lease. Despite this, they still held me financially responsible for part of the cost. Although I eventually received a partial refund, it was not clearly explained initially and felt more like damage control than a fair resolution. I have documentation showing the home was left clean and in compliance with the lease. Only one inspection occurred during the three years I lived there, and I was never notified of any maintenance or cleanliness issues at that time. Overall, this felt like an attempt to keep as much of the security deposit as possible. I would strongly caution anyone renting through Acorn + Oak with Erin Darnell as the property manager to document everything and be prepared to push back at move-out. My original property manager was Celeste Sivori, and she was wonderful to work with. She communicated well and was compassionate. She is the reason this review is 2 stars and not 1. I'm truly sad I was not able to work with her for the time I was with Acorn + Oak. From what I can tell, your experience with Acorn + Oak depends heavily on your property manager, so read the reviews about how the property manager you might be working with treats the tenants. Based on my experiences, I would not recommend working with Erin Darnell.

I have had an excellent experience with Acorn and Oak property Management. The agent I worked with,…read moreLisa Rietzes, was pleasant, easy to work with, and clear about the steps I needed to take to rent. When I walked into my new kitchen, there was a gift box there. It contained a roll of toilet paper, a small Hammer, a bottle of water, and several other necessities. It was so thoughtful because those are the kind of things you never can get access to when you move in. At first. Kudos to Lisa and the company!

I am renting a house from Muscadine+Pine and am quite pleased with my experiences over the past few…read moreyears. My dealings with Eric, who is very professional, conscientious and courteous has handled any of my issue that have arisen in a timely manner. For example, last New Year's Eve, the furnace quit working so I contacted him and within two hours someone was on site to fix it. I'm appreciative of the way Eric handled this emergency! I would recommend doing business with this company and can honestly say Muscadine + Pine Property Management, and especially Eric, has proven to me to be a landlord who cares for their renters and properties alike! Thanks for all the efforts you put into your house which allows me to enjoy my home all the more!

From the owner: You deserve a property management partner that you can mutually work with and combine complimentary…read moreservices. We help execute your investment strategy and deliver unbeatable peace of mind. Far too long, property management has been something to endure, not enjoy. We’re taking a fundamentally different approach by questioning the norms of the industry and creating truly great outcomes for everyone involved. So property investors can thrive. So tenants can love where they live. An example of challenging industry norms is how we amortize our lease-up/renewal fee over the lease term. We understand that investors have bills to pay and going a month without some cash flow hurts. So, we spread the lease-up/renewal fee over the course of the lease term for your convenience. We’re doing this (and more) by combining the sophistication of technology with the personal touch of a local management company. That means caring for properties like they’re our own. Operating with transparency. And developing solutions that dramatically reduce stress and improve performance. We are industry veterans; real estate pros with property management experience and track records of driving change through innovation. Together, we’re here to set a new standard and make people happy in ways they never expected. In everything we do, we want to change property investing and management for the greater. We look forward to helping you execute your investment strategy!

Very unhappy with Redstone. My daughter and 3 college student friends moved into an apartment in…read moreAugust of 2024 that was newly renovated. Since they are in college, the parents are guarantors on the lease. 1. Within a few months the Formica counter top began to peel and they opened a ticket immediately. Still not fixed as of today. 2. In July, the girls were notified of an outstanding payment and assessed late fees. Several phone calls and one letter later and no one has reached out to tell them what this is for. Only that someone would get back to them as they are having "system issues". 3. At some point over the summer, maintenance crews entered the apartment to install new windows and moved all of the furniture in 5 rooms to the middle of each room. Nothing was put back. Girls came back to a mess. We were told this was a one-off, but every unit in the building had the same issue! 4. Also returned this weekend to the clothes washer not working. Put in ticket and someone was supposed to come today to fix it, but no showed. Tenants were without a working machine for two weeks! 5. They rarely answer the phone and when that does happen, its always "someone will get back to you". Only... they don't. 6. This week a new maintenance charge appeared on the account and again, the appropriate parties do not answer the phone. I could go on and on, but you get the picture.

The worst property management I have ever dealt with. Takes at least two weeks for anyone to show…read moreup for maintenance requests as well as refused to fix something because "it would take too long". Takes forever to get anyone on the phone...most of the time they don't even answer and their box is full. Save yourself and NEVER rent from them. I finally got someone on the phone to complain and they hung up on me!! The most unprofessional, disorganized, and rude people I have ever met.

My experience with Gemini property management has been nothing short of excellent. The staff is…read morevery very responsive and knows how to solve problems without involving the landlord too much. They are masters of getting your property occupied ASAP so that you do not suffer vacancy loss and know how to appease the tenant without breaking your wallet. Their price structure is also very fair and they will not take every opportunity to profit off challenges during the tenancy. Highly highly recommend!

Wonderful experience with Gemini Property Management. I hold properties in NC and live out of state…read moreacross the country, so when a tenant decided to move on, I had to find someone to be on the ground to flip my rental for the next tenant, I was beyond grateful to find Gemini. The previous tenant left the place in a complete mess and skipped the planned exit walkthrough. The team documented every aspect of what damages they did to the property from pictures of what they left behind, to missing shower head and missing doorknobs! They made sure everything you can possibly think of was taken care of, from clean up, to paint, to sourcing the people to get all the work done in a timely manner while simultaneously having shopped around for the best pricing! They did a complete analysis of the market to out my listing at a competitive rate in the dead of winter and got me a tenant within a month of the last one leaving! And to top it off, they had very competitive pricing. They are great with tenants and are communicative with me to be aware as to what is going on with my tenants. Worth every single penny for the peace of mind I have in not having to worry about how or who will take care of my tenants and properties across the country!

Cat , Cat , Cat!!!! she is amazing , if I can give her a million stars I would do it if Yelp let me…read more. I honestly never in my life was so satisfied with someones work like I was with Cat . She is the best Property manager in the world . her sound judgment on things and her work ethics and her prompt response and experience are top notch . I highly recommend working with this company and with Cat to be specific .

I stuck with this property management company for five years, paying them every month. The one time…read moreI actually needed them, they completely abandoned me. My tenant had an unauthorized cat in my home which is an undeniable lease violation. Professional cleaners found cat urine on the baseboards and cat hair all over the house. They provided a written letter confirming it. I already know what MozeZen is going to say. They'll claim there were no damages which is irrelevant. The $400 pet fee isn't for damages, it's for simply having a pet in the unit. They'll probably also try to hide behind the fact that the tenant was allowed to have service animals. Doesn't matter. By North Carolina law, a cat cannot be a service animal. Instead of doing their job, they refused to collect the fee and told me to go chase the tenant myself. This whole situation reminded me of insurance. You pay them for years, then when you actually need them, they're useless. The broker in charge, who made this decision, wouldn't even speak to me. I was told she had more important things to do. So, imagine you have an issue with a property management company you've been paying for 5 years and the decision maker won't even take 10 minutes out of their day to have a discussion with you. Five years of loyalty for that disrespect? If you just want a basic property management company and never have any tenant issues, they may be okay. But the moment something actually goes wrong, you're on your own. Save yourself the headache and go with someone else.

1. I moved from out of state into a duplex and I was never told that there was a dog sitting…read morebusiness below my floor 2. After experiencing significant disturbances, I brought this to the attention of Louise Beck repeatedly and they told me that they do not manage that part of the duplex and to speak with the landlord 3. The landlord did nothing 4. My own dog was eventually bit on property, not once but twice (see picture) 5. I was living in a hostile environment, where unknown dogs roamed freely. The other tenant's dog even charged and barked at me on numerous occasions (see video) 6. Louise Beck did nothing to mitigate this and in fact basically sided with the tenant who is not even under their management 7. Instead of doing the right thing and having the other tenant cease her business on property ( as instructed by the landlord, but never enforced), I was eventually unable to renew my lease 8. Louise Beck knowingly allowed a scenario in which despite sharing a building, they had no "jurisdiction" to control the environment of half of the property leading to real consequences to me, the tenant who they were supposed to be supporting 9. As I was moving out, their behavior became increasing hostile and dismissive 10. There was no value in the services the Louise Beck offered; I highly recommend finding another property that is managed by competent staff 11. In retaliation, they even held my security deposit for the maximum amount of time that NC law permits, which included notifying me of an extended period, despite that I was not charged a single penny from the security deposit I have filed a complaint with the North Carolina Real Estate Commission which can be accessed here: https://www.ncrec.gov/complaintform/

Make sure to take your Rental Agreement to the legal aid on campus before signing. If you are…read moremoving onto a lease through a change of tenancy (COT) process, request a copy of the complete Rental Agreement along with the Rules and Regulations and the COT forms and have the legal aid review before signing anything. Also, request a fee schedule of all possible fees that may be scattered within the long documents. Don't learn the hard way!!

Donna is a wonderful realtor! Very attentive, personable and super helpful! She helped us buy a…read morehouse and move into the area and then sell the same house so we could build 5 years later. She sold our house in 4 days with a full price offer! Can't ask for more than that! I still text her if I need a resource (painter, hair dresser, etc) in the area because she knows the area so well!