Let us move in to an unsatisfactory home, and billed us for the same stuff we complained about when we moved out. Didn't mow for three weeks after we moved out and charged us $250 for yard service on our deposit. When our washer broke, we were given the runaround. They told us we couldn't get a new one until the next months rent is paid, despite that month being paid. This company will punish you for renting through them. They will nickel and dime you when you move out and try to return as little as possible from your deposit. Avoid Advantage Gold Property Management at all costs. No redeeming qualities. Every part of them is terrible. read more

please trust the reviews on here! you will not get your security deposit back!!!! rental properties are old/poorly maintained and you will be charged at the end of your lease! trust!! trust!! read more

Still a horrible company. Be prepared to pay more than your deposit. Because the business owner's 3rd party inspection for move out damages is her husband. Money seekers. Didn't get base legal involved, but definitely notified leadership and other service members not to use this company. read more

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To anyone considering these people for anything whatsoever, please take heed of their overwhelmingly bad reviews. Their ratings are even worse when you consider that you must rate them at least "1 star", regardless of your experience. They do not even deserve that. I have owned a home for over six years in an HOA that they "manage" the property for. I have tried my very best to be patient with these people and resisted posting anything online about them, but I can not refrain any further. These people are as bottom of the barrel as they come, are dishonest and have no integrity at all. They will lie, use lame deflection tactics and do anything possible to shirk responsibility for the duties that they are fiducially obligated to. On another very prominent review platform that begins with a "G" where they currently have a 1.7 star rating, Advantage "Gold" Realty changed the company name to "Sherri Mayes" in an attempt to obfuscate and hide their company from being easily located and recognized. If you are even thinking about involving yourself in any way with these rotten and unscrupulous people, please strongly consider their abundantly negative reviews before you make the mistake of doing so. read more

On March 25th, 2024 we signed a lease with Advantage Gold Realty for a rental at 220 Branchwood Drive, Jacksonville, NC. While the process went smoothly, we quickly found out that their office staff like to act like gangsters and harass tenants. We had several incidents where they would show up without notice to harass us about "discrepancies" which they claimed would enable them to withhold our security deposit. Despite their baseless accusations, we were able to resolve matters without involving out attorneys. We vacated the property September 13, 2024 pursuant to military orders. We were informed that they would send our security deposit to our new address in Maryland. Despite multiple phone calls to the office we've gotten various excuses. Sometimes they claim the check is in the mail - however it's not in our mailbox NOR does is the local post office holding it. Then we were informed they are not required to send it until AFTER 45 days - when North Caroline statutes clearly state it's 30. It appears the office staff simply lie and their "owner broker" Sherri Mayes is never available to discuss the matter. On November 8th, 2024 - 57 days from vacating the premises - we contacted the office to find out when we could expect our security deposit. The same excuses continued and we informed them we'd be taking legal action. Reading complaints and reviews online indicates a long, extended history of defrauding renters - including many military. This kind of business behavior is illegal, despicable, and the company - including their "REALTOR brokers" should be held accountable. read more

STAY AWAY! They take advantage of service members by finding any reason to take ALL of your security deposit and even charging you more! They are REQUIRED by NC state law to provide a detailed invoice showing exactly what your being charged for.(Which they failed to do) I was charged for preexisting damage and cleaning from when I originally moved in and even "reasonable wear and tear". They strong arm you and threaten to ruin your credit if you don't pay their ridiculous charges. They will go into your home WHILE YOU LIVE THERE AND PAYING RENT without your consent to show the home to possible future tenants. Highly unprofessional and not helpful at all! If I could give zero stars I would. read more

You are such a liar! The place was damaged when I moved in. I mistakenly rented it online and didn't see it's disrepair ahead of time. KARMA will get you as you attempt to take advantage of this predominantly minority community!!! read more

Like all the other reviews they are a horrible business. Do not rent from them at all. When we moved into our rental house 3 years ago the carpets were disgusting and the entire house smelled like dog. I'm sure they took the previous renters deposit and did nothing in the home. They replaced 1 carpet! The house still smelled, and I had to get the carpets cleaned myself. The exhaust cover in a bathroom fell out of the ceiling onto my daughter's head and they charged us triple the price of the cover for it saying we damaged it when you could clearly see the clip was rotted and dried out. They charge an extra fee a month and claim to send you air filters to replace but they were the wrong size and when I contacted them about getting the right ones or taking off the fee it was ignored. Courtney is rude and they have no customer service. They have no clue about tenant rights and what constitutes normal wear and tear. Our new realtor and carpet cleaner even said they are a horrible company to work with. I would never rent or buy from again. Do not recommend under any circumstances. read more

Good day, It is interesting the chosen avenue of your company's response had taken is to accuse your long-time customer (of almost 9 years) "defamation of character." --- Everything stated had come from your previous and current customers, will you be accusing them ALL as well of "defamation of character"? This shouldn't be taken as "blindsided," since they are not new occurrences --- just ignored. ** After two days of this review, AGR has terminated our contract to manage our property, which I should have probably done long ago. But, I am the type of person who gives chances to people to make up for it. We are also currently in the beginning process of preparing the house to be sold, due to extenuating circumstances. This is my first house that I bought with my late husband and it does hold a sentimental value to me. I am sad and disappointed to let it go and see its current state that it is in. I will always look back to the pictures that I've taken before it became a rental property. I just replied to your email and please let me know if you would like to proceed with this accusation. read more

I received an HOA bill for the upcoming year. The billing period listed was for one day, yet the bill is for one year. This is a legal document, one which the vendor can use to solicit additional monies for the remaining of the 2024 calendar year. I called and emailed the HOA managing office. Their response is that this is normal practice and they will not change. All I am asking for is a properly formatted form with the correct billing period. Is this too difficult to provide? read more

We spoke about my credit score beforehand. I was assured i would be approved or i wouldnt have wasted the money to apply. Then i received a denial. Its said my credit score didnt meet the requirement. They are just milking people for application fees. They dont want to actually rent the property to anyone. Don't bother. read more

They are the worst to rent from always had issues in the place Wooton seems no one to fix shit then all the time I need to speak to the owner of the house they had no way to contact him or I couldn't speak to him directly they ARE THE WORST EVEN HARDER NOW FOR ME TO RENT ANYWHERE WORST REAL ESTATE PLACE EVER read more

This company is awful awful awful. I had called several times and sent several emails to resolve the issues of the charges they were charging us after moving out . We were evicted due to personal issues. I spoke with whoever there and I advised we were willing to any money we owed but not money we didn't. I took them to court and they lied in court judge sided with me but couldn't render verdict bc all those on the lease were not there. So after court I sent Adantage Gold an email discussing the court proceedings. They agreed to remove the charges I proved I didn't owe but the increased oneof the charges for rent which made balance owed more than before. The ladies who came to court were rude and lied...so unprofessional. NEVER EVER AGAIN AND NOW I WILL PAY NOTHING. read more

This place is absolute trash. They do no work with anyone on anything. I have several emails of there agents being rude and unhelpful. They lied to us about the condition of the house prior to moving in, have emails of that too, and they are just garbage. Highly recommend doing anything you can to avoid this rental company. Also before that one lady comments trying to defend the realistate company, yes we talked to the company, yes we requested to speak to high management, all requests were ignored. Should change answering machine to stop saying customer satisfaction is their top priority, its just another lie. read more

They provide a great service as a realtor company. I used them for 3 years and they were always very helpful. If you are looking to buy or rent they will be your best choice. read more

After hurricane Florence we were asked if we move out any earlier than the end of month when our lease was up. We moved out 20 days earlier, asked multiple times if we would only owe rent till we turned in the keys. They reassured us by multiple people, multiple times that we would only need to pay till the 5th. We gave them a move put date of the 5th, turned keys in on the 4th. When I got my deposit back we were charged an extra 9! days. Stated they never said that to us and we owed till new renters moved in. They all lied, the owner even works there. They all lied. Will not use them again. They also lied when we viewed the property and were told we had pool assess to Carolina forest which was not included. read more

[just received photos of the property they "managed" for me; wish I could post them] This company is only good if everything goes perfectly. I found that out the hard way. 1 year ago I had a tenant move out and the place needed to be bug-bombed. No big deal. However, it wasn't renting at all, so I put it up for sale. The REALTOR then informed me the place still had bug-bomb containers, and dead bugs, all over the house. Brittany, the manager, said she didn't have the home cleaned because they needed permission. Had I been asked if I wanted the home gross or nice, I'd have paid $100 for it to be nice instead of losing $2,500 in rental income. Recently, I have had tenants in the home who are frequently late. Brittany will send me monthly statements that are generic (showing payment). When I inquire where the money is, I am then informed payment is late, meaning that I'm being sent false financials, which means I could end up in trouble if audited by the IRS. This month the tenant actually emailed me on 3/15 to apologize they were still unpaid. It was news to me! 4/14/2017 UPDATE On 3/31/2017 I informed them that I signed with a new management co. At this they informed me that I owed $930 (a year's fees). I asked for the contract, and asked for it again, and again. I had to ask for it 4 times. The whole time they asked where their $930 was. The contract you normally sign will screw you over, but I altered it upon filling it out. After some back and forth they said, "we can part ways for $500, even though you really owe $930." The contract we signed clearly states they are owed 4 months of fees, or 120 days notice. Brittany's boss, Michelle Simone, said that she consulted an attorney about the altered contract, and it didn't count, that I really owe them $930, but they are willing to take just $500. To that I said, (1) forward the message, (2) transfer my property by 4/14/2017, and (3) send me your banking information. Today it is 4/14/2017, and no one in property management would take a call from me or my new management company. Also, after asking for their banking information twice, they have yet to give it to me! There is something seriously wrong with them. 5/3/2017 UPDATE After repeatedly asking for the legal reference they got from the attorney, Michelle said that I can trust her that it's true. Then she asked where her $500 was. I let them know on 4/28 that I won't pay more than $310, and that no more rent/fees will be collected - that if this continues for months, so be it, because I have in writing that they clearly have no understanding of the contract we signed, and some other things. They then agreed to accept $310, claiming that $500 was what was really owed - just as they used to claim that $930 was. On Monday I had a fencing company give me an estimate. The woman told me, "the grass is about a foot high, the roof is looking real bad. I'll send you photos." Advantage Gold cost me thousands in lost rent and time. read more

Just bought a house that was being rented and Advantage Gold Realty had been the property manager. The house was left absolutely filthy. If you want your house taken care of I wouldn't recommend this company. They also treated my husband very poorly on the phone and were extremely rude. Do yourself a favor and go with a different co. AND the attic was filled with trash!! Old box spring mattresses and complete junk that we had to remove. Seriously- this company won't take care of your house. Go elsewhere. read more

I gave them $1300 for a deposit when I signed the lease. 3 days later I decided not to live in the place and asked to cancel, which they did. But they only gave me $400 back. Very unprofessional and bad service, especially since I'm in the military and didn't have much time to deal with the problems. read more

DO NOT RENT A PROPERTY FROM THIS COMPANY. The only reason I agree with the one star given for this review is because of Courtney M & how professional she was during our move-out inspection. Aside from that this company deserves zero. The one & only thing they never had an issue doing was taking my rent. Anytime I called with an issue, I would be bounced around to talk to numerous people, none of them seeming to understand what the issue was, and eventually they realized who I was when calling & I would be transferred to a generic voicemail & never called back. We had damage from hurricane Florence & trying to coordinate things with them & the contractor was a complete nightmare. When I finally had had enough & we were fortunate enough to find a different house, I gave our written notice and attempted to schedule our move-out inspection. I was told it is their company policy that tenants are not allowed at the inspections, however our lease stated, "you are encouraged to be present" and their "policy" was nowhere to be found. We ended up having to get base legal involved to speak on our behalf and were able to be present. While working with legal we also learned that this company has a terrible record and has numerous complaints with the North Carolina Real Estate Commission & is on its way to being put on a list so they're no longer allowed to work with military. The worst part, however, on top of dealing with this company, was talking to the owner and coming to realize they had NO CLUE what was happening with their house. On top of numerous other things, the owners were told we signed another year lease & then decided to back out of it which never happened. So please, save your sanity & avoid Advantage Gold Realty. read more

Hahahaha, the one star stands alone! So, months after moving out I've finally gained enough distance to give an honest appraisal. As I predicted, it was not smooth; I take that back, it was smooth because I just paid the "damage fees" and rolled. You may say, "well you damaged the place, you should pay!". I would agree, but when I'm being charged by Advantage Gold Realty to repair the craptastic holes in the drywall that the homeowners made to wall-mount their TV I call shenanigans. I even had detailed, time-stamped photos documenting the fact that the holes were there at move-in. Nope, still said I'm accountable. If you're renting a home through this "company", look elsewhere. You'll find nothing but stress. If you're planning to rent out a home, then maybe check these folks out. You can get your future renters to pay for damage you inflicted to your own home. read more

I have a home in Jacksonville that is listed with AGR. I had a good experience with them 2 years ago - I live on the other side of the country, and they were always very prompt in response (mostly communicated via email), and were helpful in getting my property rented and keeping it maintained. The renters I had moved out last year, and since then, I've tried to contact them multiple times, and I have not received a response in nearly a year. I had asked multiple times to adjust the listing price on my property, yet a few internet searches show it listed at the same price it was in 2012. My home has been vacant for nearly a year, and they are doing nothing to change that, and I am unable to get a hold of them by email or phone to rectify the situation. read more

DO NOT RENT OR WORK WITH THIS COMPANY. When we moved here it was on very short notice, as we are military and our placement was quick. During the time that we moved there was not much on the market to rent, so we did not have much choice. Unfortunately this meant that we rented from this company. When we moved in we were not informed of any of the companies to turn on the electricity or water through. And when we arrive to the house was covered inside with a layer of dust so thick. The backyard and front yard had about 4 foot of grass in it. On the sides of the fence there was dishes that were about a foot deep filled with standing water. Mind you this was in the summer, so it basically was a mosquito cesspool. There was also a hole in our backyard, that I can guessing the previous tenant had left. It was filled with mosquitoes and over a foot of standing water. The toilets were a mess as well when we moved in. One of them did not work properly. The paint was poorly done - more like slapped on, leaving colors coming through or mismatched patches. The carpet had bleach stains, floors with water damage, and places where the floorboards didn't connect. Be sure to really look at their houses if you are considering to rent. We ended up having to use our own money to fill in the holes in the backyard as they were disgusting and dangerous. Rats seem to be attracted to them. Every request we ever had through this company -everyone we dealt with was dismissive or rude. It seemed as if they had something to say to us, they would either call or email us at 4:59 PM so that when we responded it would not be until the next day. Once our toilet was overflowing covering the bathroom floor and wood base boards and when I called to get maintenance out they said it to do the request online and wait. No one was friendly at this company and really no one tried to help us out when we needed it. It was often hard to get in touch with who we needed. What's more, is the joke that they charged us for cleaning when we moved out. I cleaned the house so exquisitely and we made sure the yard was better than we found it. When we moved in I'll remind you that the house was gross... so not sure where that money was going to. We are very lucky to have gotten the rest of our deposit back and I am thankful for that. Read the reviews before you rent - there are horror stories - we wish we had. read more

I listed a property with this company at the recommendation of my realtor. I have received only a monthly automated email of the "statement" of my account, which reads how there's been no money coming in or out, because they haven't accomplished anything at all. I filled out all of their paperwork, and requested that they have the property cleaned and ready for showing (for sale as well as rent, currently) and I authorized the charges in advance and they should bill me for the costs. They did absolutely none of that in the last 90+ days since I made the request. Do NOT put a property in their hands, as they'll drop the ball. DO NOT rent a property from them, because you'll never get a response from their office. The only way I could get updates on the property status was to continually call and bother the front office. Even then, I got barely any information and not a single person seemed to care at all. They, like most other businesses in Jacksonville, NC, are con artists and vultures preying on their marks - the Active Duty persons who have no choice but to deal with their terrible business behaviors and deplorable work ethic. read more

Run from this place they only want your money. They dont return calls or fix anything our lock on our front door is broken our tub is missing a handle, our carpet was filthy and has purple paint stains. This was how it was when they gave us keys and no one has fixed anything yet, or returned our calls. Or explained why you would rent a house in this condition. I wish I never went through these people it's been a nightmare read more

Advantage seems to take every option for tacking on additional fees and driving cost up with little to no involvement in the communities they should be servicing. read more

While i did not have the most pleasant experience renting from Advantage Gold Realty. However let me just say my move out experience was exceptional and if i had been treated that way the entire time i would have never ever left. Heather whom i believe is currently the assistant property manager has a heart of gold. I've never met someone so friendly, down to earth and genuine and i wish so badly i would have known her the entire duration of my stay. I cannot begin to explain her kindness and how just being plain nice made me want to change how i feel about the company because she is a star and Advantage has a much BRIGHTER future with her in it. Literally the best i have ever been treated by any property management company and i will never forget it or her. read more

Rip off company that's completely bullshit. They don't do anything to enforce HOA orders. But then when you actually need something from them like idk a COA no one will answer the phone or emails. Completely rude disrespectful employees. Also what kinda place doesn't take card transactions?! Seriously?! Cash i get but cards wow. I'd hate for someone else to have to go through the crap I've had to with this HORRIBLE company!! Hopefully after selling this property I'll never have to deal with this company again read more

Leased what was a lovely home about a year and a half ago. Since then we have had nothing but empty promises, there is very little if any follow up to customer concerns. Courtney the manager, is literally unreachable has her calls screened as to avoid confrontation, which I am certain is constant. Do yourself a favor and rent from some other agency. read more

i had to $44 for an application for my husband and one for myself. We applied within minutes of a house going for rent and was told they went with a couple that was in office and filled out an application. I asked why I needed to fill out two applications when we are a married couple and was told well you have to fill one out too and pay but you would be behind your husband to be looked at to qualify for the house. So I pay the money and we don't even get looked as a married couple but as separate applicants. Wth? Anyways other offices have been refunding money for people since they don't have enough properties to give people. They avoid refunding you by saying they keep your application for 30 days but it's no good if they still choose a new applicant who happens to be in the office. Believe the other reviews, this place is trash. read more

To all Homeowners and Military families PLEASE DO NOT USE THIS COMPANY! We have used many companies across the US and this is by far the most Unprofessional, rude, unethical company in this town, or state, or perhaps the worst all together. Reading these reviews should have been something I did prior, however perhaps to you reading these reviews you can not make the same mistakes so many of us apparently have. Do not let them rent your home, do not rent a home from them, and LOOK them up on the BBB no accreditation and numerous complaints from so many in such a short time! If you want to be taken advantage of ( HENCE I SEE WHY THEY CALL THEMSELVES ADVANTAGE GOLD....PREMIER PACKAGES IN BEING TAKEN ADVANTAGE OF), If you like rude, condescending, unethical and below poor customer service this is your company. MY ADVICE TO ANYONE MILITARY OR NON----- STAY AWAY FROM THESE CON ARTIST SCAMMERS! read more

I want to thank Advantage God Realty for managing my properties for almost 30 years!!! We have a great relationship that has gotten better through the years due to our positive communication. We may not always agree but they listen. I appreciate that. read more

This is a horrible and untrustworthy company. Took 11 months to fix issues identified when we moved in which, where only fixed because they owner was pulling the property from the company. They stole our entire security deposit for damages that we identified during the move inspection and refused to discuss it with us afterworlds. For example we where charged for large dog damage to the carpets when, we don't even have dogs (damage identified during move in) Horrible customer service is a understatement, the term is closer to non existent. In the process of reporting to the BBB. read more

Signed a lease for a townhome that we knew needed cleaning before moving in and were told that it would be clean and taken care of. The day we picked up our keys and went to go unlock the door I knew just by the cobwebs in the entryway outside that nothing was going to be clean inside. The property was disgusting and took over a day for my pregnant wife and I to just clean it to the point that it would be ok to live in. When we called to let them know, they told us "Well we have over 700 properties, so we can't look at all of them." THEN DO NOT TRY TO MANAGE 700 PROPERTIES!! This company is scam and knows that because they have ahold of so many properties that you have to go through them. I will do my best to spread the word about this terrible company and deter others from giving their business to them. read more

I would give them negative stars if i could, i don't usually write reviews but I couldnt hold myself with how rude and unprofessional the business owner, Sherry, as well as the manager courtney are. Prior to moving in i had an agent check the place out because I was across country which was a big mistake on my part. Once i got here to NC and got the keys i checked the place out and the first thing that I noticed when i walked in was it was disgusting. It had an awful pet order and dog hairs everywhere the worst part was when i noticed that there was fleas jumping all over me!!! The place was infested with fleas ! Yes they got a exterminator out. But it shouldnt of been a problem if the house was clean especially the carpet! There was dog hairs everywhere. I spent over 2 weeks trying to clean the place before i could even live there with my 1 year old and my service animal. Then hurricane florence hit and they never fixed the broken fence. The owner gave us a rental credit for not being able to live there, which we are thankful for but once we moved out we had left the house clean with no fleas whatsoever, it was left way cleaner than what it was recieved to us, in the contract it states that we are responsible for paying for the carpet and the extermination after vacating the house, I would more than gladly comply with it 100% if it was given to us the same way they want us to leave it. But it never was, they keep saying and throwing in my face that the contract states such a thing, which okay i agree, but i ask them if the contract that i read, sent, and highlighted for them does not say that they are responsible of giving us a "clean and safe condition" I've sent it over 10 times and they just give me the same story and never answered my question. I sent and email asking the same question and they replied with "If you were not getting the answers you desired you could have submitted your thirty day notice prior to your lease converting to a month to month basis" mind you this they gave us our lease renewal after it ended when we asked for it over 3 months priot to it endid. They gave it to us at the end of the month and week. We didnt know or think we were going to deal with such an ignorant company. They wont reply and wont answer anymore questions. They obviously broke the contract but expect us to be held responsible for everything else. I dont see why they haven't been put on the black list with us not being the first nor the last family who they screw over! read more

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I rent from this place currently and I honestly have not had a good thing to say about them. Every time I call, they are extremely rude. I had my house checked for termites, which apparently I was supposed to receive a phone call about. Every time I call to ask them on an update on my repairs I requested, they tell me,"it's on our board, you'll just have to be patient." It's been almost 3 months. The mail clerk told Mr of my mail box was not fixed, he couldn't deliver my mail anymore. Not only do I have to deal with them as my land lords, but I also deal with this business on at my place of work. Just as rude as can be, and unhelpful. I do not recommend using them. I understand they may have allot of properties, but that's no excuse to cut corners with your tenants. read more

Absolutely terrible organization!!!! I have rented from them for about a year now and wish I would have never done this. I have had nothing but problems since day one. They do not take care of the houses they manage and blame the owner. Stay away from any property they manage and if your looking for someone to manage you house don't use these guys!!! read more

Customer service was awful. I went with my daughter in law to drop off her check list for the house that they just moved into. When letting them know a few of the MANY issues of the house we were told that they would probably not be fixed because they are not habitational issues. Some of the issues being the dishwasher rack has rushed and totally disintegrated when trying to put a plate on it, water to washer hook up sprays out tops of knobs and somewhere behind wall, door to outside and privacy fence infested with carpenter bees (you can hear them moving around in side and when you walk in the yard you are attacked), along with many other things. The woman was rude and had NO professional mannerisms. read more

If you have rental property and your HOA falls within their scope, do not buy if they're affiliated. We have the money but they charged us $175 during closing just show proof we had an active HOA with them. read more

Stay far away. Worst property management I've ever dealt with... no fridge for the first 55 days I've rented with them. Also the shower wouldn't drain for the first 50 days. Also no working sink in the house due, to it not draining for 50 days. They said they were going to give us a credit but never call us back. I call and ask to speak to management and I was on hold for 10 minutes and then hung up on. They didn't even ask who I was so they could call me back!! Stay far away from this place!!! read more