Appalling Customer Service - Zero Compromise, Zero Respect
My experience with Anchor Properties was an absolute disaster from start to finish. Their lack of professionalism, complete disregard for customer service, and unwillingness to compromise made an already stressful relocation as a service member infinitely worse.
From the moment I left the area, they made unauthorized changes to my property's showing settings, switching it to auto-show without my consent. When I requested they return it to the agreed-upon 24-hour notice, they acknowledged my request but failed to act for two days--a clear sign that my concerns were not a priority.
Despite my valid security concerns for a vacant home, Anchor Properties refused to work with me on keeping an active alarm system. Even though multiple realtors and property managers confirmed that using a temporary or guest code for showings was standard practice, Anchor refused to compromise. Instead, they insisted that I disable and rearm the system myself before every showing--completely ignoring the fact that I was stationed across multiple time zones and dealing with the chaos of a military move.
Their inflexibility didn't stop there. They continually pressured me to lower the rental price to a level I was not financially comfortable with, disregarding my concerns entirely. And when they decided to terminate our agreement, they attempted to do so without the contractually required 30-day notice. It was only after I threatened legal action that they begrudgingly followed the contract--further proving their utter lack of professionalism.
But the final insult? When their employee came to retrieve their lockbox at the end of our contract, they kicked aside and opened the door over my American flag. I have no idea how the flag ended up on the porch in the first place, but their blatant disrespect for both my property and a symbol of our country--especially toward a service member--was absolutely disgraceful.
Anchor Properties has demonstrated a complete failure in customer service, zero willingness to compromise, and absolute disregard for the challenges faced by military personnel executing a move. DO NOT trust this company with your property. Their lack of integrity, professionalism, and respect is astonishing--save yourself the stress and go elsewhere read more