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    AdvantaClean

    5.0 (1 review)
    Open Open 24 hours

    Services - AdvantaClean

    Air duct cleaning

    Damage restoration

    Mold remediation

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    4 years ago

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    Pendley Heating & Air Conditioning

    Pendley Heating & Air Conditioning

    (5 reviews)

    I've never written a Yelp review before, but after this ordeal with Pendley Heating and Air, I feel…read morelike I have to. A few months ago, I needed my ductwork completely redone. I called Pendley along with 3-4 other HVAC companies for estimates. When I called Pendley, the woman on the phone was rude right from the start, but I ignored it and just wanted the estimate. She never mentioned there would be a $125 fee for the estimate--if she had, I would've gone elsewhere. None of the other companies charged for estimates; they were all free. Pendley scheduled a tech to come out on a Wednesday at 8:30 AM. He showed up late, never called, and never even explained anything before leaving. I called the office, and they said they'd send me the estimate. During that follow-up call, they casually mentioned the $125 charge. I told them I wasn't paying because I was never made aware of that fee. I never got the estimate in writing, but I did get a call saying it would cost "around $400" to replace my ductwork. I almost spit out my drink. The actual cost for this job--now completed by another company--was about $3,500. Months later, Pendley called demanding I pay the $125. I explained again that I was never informed upfront and didn't think it was fair to charge me after the fact. They said I'd be hearing from the owner. He left a rude voicemail, so I called back to clear things up. Instead of listening, he said, "I've heard the recording, and she told you there was a fee. Do you really think I'd drive all the way to Cedartown for free?" Look, I don't care if a company charges for estimates--that's their prerogative--but customers need to be told up front. He then threatened to take me to magistrate court over this $125! I initially told him I'd pay it just to get it over with, but something felt off. The next day, I called and asked to hear the recording. Suddenly, the owner wasn't so confident. He snapped, "Do you really think I'm going to go through all that effort over $125?" Well, sir, you're the one dragging me through this. He told me I'd have to drive to their office to hear it, then when i said i would, he backpedaled and hung up. So either A) they don't have the recording, or B) they do--and it proves I was never told about the fee. This is not how you treat customers. Threatening people with court over something that was never disclosed is beyond unprofessional. I will never do business with Pendley again and highly recommend others stay away.

    Used Pendley now for seven years…read more Easy to schedule a service call and the technician arrived at the agreed time. Never have these folks forced an up-sell and they always offer more than one solution to problems, explaining costs, risks and benefits associated with each.

    AdvantaClean - damagerestoration - Updated May 2026

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