Very friendly and helpful people working the floor. They give me recommendations that suits my…read moreneeds based on my needs not making the sale.

I have done business with Ellsworth Medical for years while assisting my in-laws with their medical…read moreneeds and now my mother. Unfortunately they couldn't help but they were kind enough to give me the name and phone numbers of 2 other companies! That's customer service!!

Local Local Local…read more I wrote a longer review on their page but this is a great company. I looked at Acorn, but there was no LOCAL acorn. The salesperson, Matt R was wonderful, their installers, Jesse and Jorge rocked. We adored everyone we dealt with. EVERYONE.

I worked here through a temp agency for about 3 months the goal was to get hired , my temp agency…read morewould always make it seem like they were very happy with my work and effort the one girl they have available to train me was too busy to do so all the time I wasn't hired because I want were they wanted me to be however I just want to say the dynamics between the install coordinator(Tabitha) and the manager(Bruce) was a little too close for my comfort ,if she would have spent half the time she spent in his office training me I'm sure I would have gotten better .

So I recently had a major surgery and brought in two prescriptions for medical supplies…read more The young man who waited on me asked for the script and immediately preempted our conversation by telling me what product not to expect my insurance was paying for. Ok. That was a little off putting and assuming of him. The next script for equipment was not covered by my insurance but he didn't take a moment to show me the products. It turns out they are not expensive to buy out of pocket. I was in pain and asked if I could sit. He said yes but didn't tell me where there was a place for customers to sit while he did the insurance check. The only redeeming part is that when I returned to pick up the equipment he was nice about placing it in the car for me.

I was in need of a lift chair for post surgery. After trying multiple places, with extremely rude…read morepeople on the phone, I found CT Medical Supply. Heather was extremely kind on the phone and very pleasant to deal with. Delivery of the chair was done by two associates who were professional and thorough. They wanted to make sure the chair was situated and in the spot I wanted it AND that I was comfortable. Their sister store Agawam Medical Supply has a showroom where you can see the chair and some of the items they sell. 5 stars all the way.

I had to come to CT to help my elderly parents obtain some medical supplies for their home care…read more Upon entering Charm Medical, my daughter and I were greeted by a friendly and receptive associate (Deanna). Deanna showed us the products that she had to offer and was very knowledgeable regarding them. She made our purchasing and ordering very easy and efficient! Kuddos to great customer service!!!

Sue is the bomb!! She made me feel so comfortable from the time I walked (hopped) in the door (due…read moreto having tendon surgery on my foot.) She gave me the best of what my money could buy and was more concerned about me than anything else!!! We need more Sue's in this world. Thanks so much Sue u took my tears away and replaced them with smiles thanks so much.

My 93-year-old mother relies on her stair lift to stay safely in her home. When her old lift…read moresuddenly stopped working--after hitting the wheel of her walker at the bottom of the stairs--we were at a complete loss. The motor wouldn't engage, and no matter what we tried, we couldn't get it running again. We contacted Bullock Access expecting the worst. The staff informed us that the model was so old, they no longer carried parts for it. They were transparent and gave us straightforward pricing for a brand-new lift and installation, as well as a rental option--no pressure, just all the facts. Then came Cliff. He and another team member came out to measure for the new lift. But instead of launching into a sales pitch, Cliff took a look at the chair, tugged on some cables, and miraculously--it started working again! Just like that. We were shocked. This man could've made an easy sale. We were already resigned to buying a new one. But instead, he fixed it on the spot and walked away with nothing but our heartfelt thanks. That kind of honesty and decency is nearly extinct in today's world. If you're looking for a stair lift company you can trust with your loved one's safety and your peace of mind, look no further than Bullock Access. Cliff, you're awesome.

From the owner: Making life more accessible for you!…read more Bullock Access supplies and installs specialty equipment such as stair lifts, platform lifts, ceiling mounted transfer lifts, barrier-free showers and walk-in tubs. We specialize in renovations and additions for people of all abilities. We have completed hundreds of projects, large and small, over the past 20+ years. Those projects include bathroom/bedroom additions, bathroom and kitchen modifications, creating barrier-free access inside and outside of homes.

So my mom was coming home from rehab and she needed quite a bit of items to bring her home. A…read morehospital bed, a wheelchair,a transfer board,and a trasfer lift . Elizabeth was AMAZING at getting everthing for a date and time that worked for us and took care of a small issue ASAP so we didn't have to make any calls. Danny the delivery driver was AWESOME too. He did a great job delivering the items and was very careful bringing everything in the house. I would 100 percent recommend Louis and Clark Springfield, MA to my family , friends and anyone who needs medical equipment or supplys. A+++++++ service. Great company Sincerely, Lisa Goudreau

I had to purchase an item for an elderly friend and had no idea what I was doing. Alessia Jimenez…read morewas WONDERFUL! She explained the process and helped me through it. She handled the insurance and made sure I understood everything so I could explain it to my friend. I was so grateful for her assistance!

Ron was so helpful setting up our new equipment! Walked through all the steps, super quick and easy!read more

Chris was so helpful. Very kind. So patient. I'm so glad we called Mass Surgical Supplyread more

We needed a scooter for my mother so we could go on a day trip to New York. Michael worked with us…read moreto find one within our budget. Unfortunately, 5 months later my battery wouldn't charge and they replaced it without any hassle. Michael even offered to deliver the battery. This place is awesome.

I will not be back to MobilityWorks of East Hartford. We get a car needing hand controls installed…read moreevery 3 years and we will be taking our business somewhere else. They were not organized, had poor communication, were difficult to get a hold of, not customer friendly/focused, and seemed very confused about their own business. Also, they keep nothing in stock so you're constantly waiting. Issue began when 2011 Corolla was dropped off to have hand controls removed because the car was being sold privately. I waited in the lounge area for two hours for the work to be completed, as expected. When the car was returned there were two major problems * I was not informed that two large holes would be cut into the panel under the steering column. These were jagged, unexpected, and an eyesore. I had to take $$ off the list price so that the new owner could have this fixed. Not sure why this wasn't explained or fixed before being returned. * The receipt given to me had a misspelled address and listed the car as a Dodge Caravan. No other information, like model number of the controls was listed. At this time I informed the front desk that in two weeks I would be back with my brand new 2017 Toyota Highlander. No research was done at this point or follow up was made on which hand controls we were going to need or when we'd like to schedule an installment even though I said I would need these quickly because I was expecting a baby very soon. Second interaction: I called to make an appointment to have hand controls installed in the new 2017 Highlander. Even though I was told multiple times when the controls were removed from the Corolla that MobiityWorks does not install used hand controls, I was asked multiple times if I was using my used controls or getting new ones??? Since I donated the controls from the Corolla based on what I was told by the Service Tech I said we needed new ones. I was happy to hear they arrived two days later (Tuesday) and I was told to drop off the car on Thursday night for Friday. This wasn't ideal but I was going to try to make it work. My daughter came down with pneumonia and I needed the car to take her to the doctor so I asked if I could drop it off on Sunday for the controls to be installed on Monday. I was told this was no problem. I dropped the car off Sunday night and on Monday at 2:30 I called to ask when I could pick up the car. At that time I was told Tuesday at 4 and they weren't sure where I got the idea I could get it on Monday. I was also told that it would have been more convenient for them if I had brought it in the previous Friday. (It would have been more convenient for me if my 2 year old didn't have pneumonia and I had to cancel her 2nd birthday party that I was planning for that Saturday but I guess I didn't have a choice) Clearly I didn't appreciate this comment. Not very consumer friendly or sensitive. On Tuesday I called at 2:30 and asked if I could pick up the car at 4. Nobody was contacting me. The person I spoke to put me on hold to ask the service manager then came back on and said yes. I said, you're sure. They said yes. At 3:20 I received an email from Will stating the car would not be ready until Wednesday. I then asked for a phone call to understand what was going on. Apparently a piece was not there and was not arriving until Wednesday morning but the person who answered the phone didn't know this. Will then committed to our being able to have my husband be "fitted" at noon on Wednesday. At this point, I have missed work Monday-Wednesday and had to arrange daycare pick up since no loan vehicle is offered. I clearly could have kept my car Sunday-Tuesday and dropped it off Tuesday night. When my husband arrived on Wednesday at 12:15pm he was asked who he was working with. I have been calling every day now for a week. How is there not paper work with our information? Also, we had a plan for pick up at noon. Shouldn't the car and a representative have been ready and waiting? Now that the car has been picked up, we found that the piece we had been waiting on and they needed an extra day for was for a pedal block. Yup, they were blocking the gas and brake pedal even though I made it abundantly clear that this is my car and the hand controls are for my husband who will drive this car 30% of the time. Blocking the pedals is not an option when the main driver needs them to drive the car. And finally, the rep I was emailing with would not come out and speak with my husband. He sent other people. Completely disappointed. 100% will not be back.

We needed a medical bed for a month, called up Agawam Medical supply and had a very nice person…read morearrange delivery. They (Dillion)delivered the bed all the way out to Belchertown at the time they said and when we were done with it, they returned when promised. The whole experience was something you don't get these days! I know people tend to only write when they are not satisfied and I wanted to praise them for their professionalism and courtesy. Thank you...

See my review about them on Connecticut Medical Supply - their other location. This location has a…read moreshowroom and I believe it is where all deliveries come from!