We wanted a whole house water filtration system with an at-the-sink alkaline water booster. First…read moreoff, top to bottom, excellent customer service. From the owner to the customer service ladies, to the scheduler to the installer, we never felt like our questions and needs were not top priority. We had been buying 5 gal alkaline water jugs from the grocery store. I cannot lift those heavy jugs so my husband was having to make a special trip to the store every week. I had read about how hard water can shorten lives of major appliances, affect how well your laundry is cleaned, and affect how your skin feels, I started looking for a system. It is so confusing! What you get with this one and that. I felt overwhelmed. TN Water & Air Tech walked me through it. This company will also come and service your system annually (to switch our your alkaline filter and check on whole house system). At every step, I was met with "don't hesitate to call us" and "take your time and let me know how I can help". Thumbs up!

Don't do business with this company! We spent 8,000.00 dollars on an r/o system and a water…read moresoftener. First they sold my contract to a place in Florida that put a lien on my property! Second we purchased a warranty for them to do a yearly inspection that will cost 235.00 a year! Plus if you don't let them come inspect the system your warranty is null and void! Sounds like they have a good scam going! The gentleman that installed the system stated the first year they would come and check on the system for free! Integrity means to this company!

We have Aqua Pure Water Systems' Hot and Cold filtered water coolers in 5 of our offices. The…read morewater is always clean, convenient and great tasting! No bottles to have to change is also a big plus. They come in and change our filters every six months. Service is excellent and price is just right!

From the owner: We provide a bottle-less self sanitizing water filtration system that is a safer and more efficient…read moreoption to outdated 5-gal bottled water systems. Our systems incorporate filtration, BioCote, and UV light technology not only to keep your water clean and fresh, but also to reduce the risk of spreading contagious germs and bacteria between employees and customers. Our systems reduce cost as well as risk to employees for your company.

Owner is rude and never answers his phone, he will take your down payment and not respond to your…read morecalls when you ask when your system will be installed. BEWARE!

I have been discussing getting a new water filtration for my house with Perfect Water ever since my…read moreold system went bad and we finally got the right system to handle all the problems with my water. Oh my! After just one day I can see a very noticeable difference in the way my house smells. I don't see any hard water spots on my drinking glasses and I literally can't wait to do my whites in the laundry! Their service technician was ON TIME! He was friendly and did the installation very well. It is a "clean & tidy" set up and everything just fits so nicely in the utility room. He cleaned up after himself and honestly left the room looking really good. I know one can get "off the shelf" components and systems probably for less but that will work decently. However,the quality of the system and knowing that I can call and get maintenance and service for my water system from real live local people really gives me a good peace of mind. So I am very satisfied with the price I paid for this system and would highly recommend their company and service to anyone. J.G., Seymour, TN

I had some issues with my water smelling like rotten eggs and a funny taste. I called King Pure…read moreWater to come and see about the problem and they were there when they said, took care of the problem and made sure that I won't have this issue again. Their customer service is incredible and always make me feel like I'm their most important customer.

The women in the office are very rude. I called on Monday and was told they done water testing and…read morecould come out the following Monday to get the sample. When I called back to make the appointment she was very rude and said they dont do those tests and when I told her she didnt have to be so rude she started whining and said she has had a bad day and has a sinus infection. Not professional and poor customer service.

$93 or free! Only…read morehad excuses. Upselling began before the evaluation even started. Blamed my pipes not being up to code. I ended up ordering a drain snake/auger on Amazon for $65 and completing the job myself.

I had this company out for what should have been a straightforward shower cartridge replacement,…read moreand the whole experience left a bad taste. To start, the plumber was friendly enough, but within minutes of arriving, he pivoted straight into trying to sell me a $5,000 water softener system. I don't know when every service call turns into a retail sales pitch, but it's exhausting. I declined and asked to stick to the actual issue. From there, things got worse. Before even inspecting the cartridge or looking behind the wall, he began suggesting a much more invasive (and expensive) solution involving cutting an access panel into my bedroom wall and potentially replacing surrounding plumbing. Again, this was all before any real attempt to diagnose the problem. When I pushed back and said I just wanted the cartridge replaced, I was quoted around $500. High, but fine. Then, after about 30 seconds of trying, he claimed the faucet "wouldn't come off" and immediately went back to pushing the wall-cutting option. I decided to hold off and take a look myself after he left. The faucet was stuck, sure--but with a Dremel, I had it off in under two minutes. A quick trip to Lowe's, about $150 in parts, and an hour of work later, everything is fixed. No leaks, no wall damage, no unnecessary upsell. End result: I saved somewhere between $350 and $1,000, depending on which route they were trying to steer me toward. I don't expect miracles, but I do expect an honest attempt to fix the actual problem before jumping to the most expensive option. This felt far more like a sales call than a service call. Would not use again.

Patrick was great! He was able to get to us very quickly and 1000% knows his job when it comes to…read moreTankless Water Systems! He was very informative and was able to determine exactly what was wrong and give suggestions and pointers for basic maintenance and troubleshooting. The service was only $99 no matter how long he was there. They communicated quickly and can discuss via text, which is perfect for me because I work regular hours on the phone and can't always answer a call. 100/10 recommend TSP and Patrick!

I'm happy with the work, Unhappy with the price. Unhappy…read morethat they came in for a drain and felt the need to touch the backflow device, the water heater, and generally would have preferred the tech just stuck to the scope. Felt like fishing a little. But that's part of their process, I'm told.

Install was fine and finance options were great. HOWEVER... Frustrated with their customer support…read moresystem when it comes to annual care or maintenance. They use an 'intelligent digital assistant' (A.I.) named "Finley" for all their scheduling and even direct customer interactions. The texts are real enough and quite intuitive but there is ZERO follow thru on any of what the system tells you. Appointments windows are committed but the call back from human staff never happened (x3) and text quotes for service we asked for multiple times (x2) never came through. It's like they set up this answering service and let it run on its own 24/7 automation and forget it's even there making commitments to customers and not following through. Disappointed and extremely frustrating. Aqua Clear, please designate someone, ANYONE, to follow up on these interactions so you don't lose customers over your lack of people to just answer a phone call or text. If you've grown to a point that you're too busy to talk to me, I'll go elsewhere.

I had Aquaclear install a whole house water system. A few months later slime is dripping from a…read morefaucet in my house that we don't use as much. So I'm sure that slime substance is in our water all throughout my house, we're drinking it and bathing in it. Also, I had the monthly maintenance payment plan which is pointless because they still made me pay more when they came out for the yearly maintenance. When I canceled that monthly plan they continued to charge me! So I stopped having them service the equipment altogether and will be putting in a system I can maintain myself.