Dr, Elgin has been my eye doc for many years. He is patient, compassionate, and very knowledgeable…read more I am very blessed to have him as my eye doc.

Several years ago, I had cataract surgery performed on both of my eyes by Dr. Michelle White, and…read moreI'm more than happy with the results since there were no LOGISTICAL or COMMUNICATION problems encountered. I'm not quite sure what has happened within the organization since then. My wife was originally scheduled to have cataract surgery on 5 Aug 2024. She was told to appear on Monday at 6:30 for the procedure. We arrived for the appointment only to find out that the Surgical Center didn't open until 7 AM. My wife had been "prepped" for the procedure while I sat in the waiting room for at least 3 hrs. When I was finally contacted in the waiting room, I was told that there was a problem with the equipment required for this procedure and they were working on it, only to be told later on, that they needed to schedule a technician to correct the equipment problem. An organization of this scope handles a considerable amount of patients (100's maybe more) on a regular basis. Is there an existing policy in place that calls for regularly scheduled inspection/maintenance of the complex/expensive equipment that is utilized to perform these procedures? IF NOT, WHY NOT? If there is no established policy of preventative maintenance, it indicates a lack of basic planning and does NOT bode well for an organization of this scope. If your equipment maintenance is based on a "pay as it breaks" philosophy", both you and the public, PAY the price in cancelled procedures, rescheduled operations, wasted time and unhappy customers. None of which, enhances the reputation of Hampton Roads Eye Associates. We left the facility between 12:30 and 13:00 that day. Were we to abruptly cancel this same appointment, I'm sure that there would have been a financial penalty on our part. Consequently, we were required to reschedule for 9 Sept 2024 which we did. FAST FORWARD: Today 7 Oct 2024. We showed up this AM only to find out that the particular lens that is required for this procedure was due to arrive at approximately 11 AM on Friday, 4 October and it had not. Unfortunately, this wasn't revealed to us, until after my wife had checked in today and was informed by the nurses that they'd expected the part on Friday. Call me old fashioned if you will, but it would have been nice to know that. There is obviously a COMMUNICATION problem here. When the truck arrived without the required item, this information should have been communicated to all of the parties involved. The fact that the surgical team does not work on a Friday afternoon should have no bearing as to why this information WAS NOT made available to everyone concerned. This leads me to believe that problems of this type are caused by poor procedures and an overall lack of communication within the organization which leads to a definite decline in customer service. This does not require an MBA to figure out; a freshmen level Business class could have told you the same thing.

Dr Kapoor saved my eyesight. He diagnosed and surgically treated a torn retina. Dr Wagner also did…read morefollow up. Both doctors were competent, kind, efficient and highly skilled. I could not have had a better experience! Caroline Cox

I was referred by my optometrist to get the holes looked at in my eyes. She gave me 3 places to…read morelook at and I decided to go with Wagner Macula & Retina Center. I just gave me positive vibes when researching. They are doing what the can in regards to covid. I do wish they mailed or emailed the paper work to me. I love that option. That way I do not have to fumble in a chair filling out all the paperwork. I went for my first appointment. They took photos of my eyes and did a whole bunch of other things including dilating my eyes. I have not had that done in a while. I was totally not prepared for it. My eyes were so sensitive afterwards that I could barely keep my eyes open. I walked through the office without my contacts in so so could not see where I was going. After all was said and done and it was time for me to go home so sat in the car trying to figure out if so could even drive. I doubled up on my sunglasses and was able to see better. I was laughing to hard at this with a friend on the phone. I told her so feel like so was drunk... which it's been years since I was. But, I was just all over the place in my head that I came home to nap. While in the office Dr. Wagner introduced himself. He was so patient and kind and a jokester. I could hear him in the other room with a child and he was doing amazing in there!!!!! I go back early May for a procedure. I'll update more shortly. MAY PROCEDURE 5/5: I walked in for a late afternoon appointment. I was taking within 5-7 minutes, not long at all. The staff was friendly this time as well. They are so good at explaining what they were doing and if I had questions they were helpful. I was really enjoying the waiting room music. Very old time, made me think I was at Disney in one of their parks. One song was One O'Clock Jump by Benny Goodman. It was a nice distraction since my eyes were dilated. The procedure was great. I was nervous but, Dr. Wagner did well explaining everything's long with his staff. I love Dr. Wagner's style.. bow ties!

Has been years since my one and only visit. Sat for 2 hours past my appiontment. The doctor was…read moredismissive of the 3 things I told him I wanted checked. Addressed one as he was waling out the door- he was done- saying that was because of my stroke. Never had a stroke. The other 2 he never addressed. He had his agenda and that was it. He ordered on last test before I was to leave. The assitant came to escort me out and I said there is to be one more test done. He said no there isn't. I said go ask the Dr. He came back and said I need a test. Never apologized. When done I went to the front desk and said I'm no longer a patient and I want a copy of all my recorsds and test results. They didn't even ask why. Stay away from this place.

Run like an assembly line with painful grueling processes. It is not about the patient goals, but…read morerather decisions made without patient input. Once you leave their office forget about anyone responding to your inquiries or obtaining answers to concerns. Treated like cattle. Office processes are painfully long and badly managed. If Anhauser Busch was run like this they would be out of business. they only care about the money, not the patient. Lack of respect for seniors. We are not all mentally deficient or stupid.

I heard the phone ring and she answered it calmly. I watched her face become serious as she…read morelistened to what was being said to her. She asked a few questions and finally said she would be there at the appointed hour. Dr. Spellman had just told her that the small bruise under her right eye that he had scraped to biopsy had shown squamous cells, a potential skin cancer. He wanted to see her that day for another look and additional skin removal for more testing. She asked me to go with her to his office at nearby Hampton Roads Eye Associates on Warwick Boulevard to keep her company and help her listen to what was said. I took it all in and was impressed both with her strength and total alertness and the doc's direct sincerity and careful delivery of difficult information. Nothing final before the new lab work was completed, and it was clear that he was just being careful with his patient even before he could draw any conclusions. Spellman was at the top of his game and his professionalism and humanity set the right tone and told her by his manner that in all likelihood this would not be a big deal, but couldn't wait. We walked out into that chilly Newport News winter afternoon, knowing she was being very well cared for, and able to enjoy the rest of the day. Five Hippocratic Stars for Dr. Spellman and his practice.

I've had great experiences here for over a decade now. It's sometimes challenging to get an…read moreappointment as they book up fast, but once you have it, the service is prompt and efficient. I appreciate that they pay careful attention to your insurance benefits - which can fluctuate from year to year/plan to plan. As another bonus, they have a nice little eye glasses store attached so you can one-stop shop if you'd like (I actually ended up going to Lens Crafters for a wider selection, but if you're not picky, you might find something there you like!). I also have appreciated that they have not pushed unnecessary procedures on me -- a previous eye doctor was insistent I needed lasik, and when I asked about my astigmatism, he dismissed it. The doctors here were very careful about laying out pros and cons of the procedure and actually recommended against it given the cost/benefit ratio I'd face with the type of problem I have in the one eye. Overall, I would recommend them to any new friend or colleague in the area looking for an eye doctor.

James River Eye Physicians has come through for me for a few years. With a history of glaucoma in…read moremy family, my Vision optomitrist suggest for me to come here for appointments and also being diabetic. This year was really good for yours truly regarding setting up visits months apart. Let's see how things have turned out. Just like the previous visits in the past few years, this year is basically checking on my eye pressure. Again, glaucoma runs in my family from my late mom. Appointments in February, May and this year all came back normal. The staff did a wonderful job with everything set for each visit. After changing insurance due to a job change last July, copay was at $40/visit since it's a Specialist visit. Due to my previous insurance, I actually had a credit on my account when claims took a while to be approved. So, my 1st appointment was free and the 2nd was only $10. Along with the great care from staff, this one was icing on the cake :) Again, James River Eye Physicians came through. My next appointment will be in February where we'll keep an eye on things. Till next time :)

Friendly staff and caring doctors. The office staff is helpful and approachable. I feel comfortable…read morewith the care I'm given.

good Doctor, no complaints at all. But his frontdesk staff (Tamika) is a horror storyread more

You can expect to spend 1.5 to 2 hours when you go in. You'll see the doctor for maybe five…read moreminutes. This practice is extremely busy because appointments are scheduled every 10 or 15 minutes. The doctor is efficient but cold. Also, if you need a prescription refill you have to call the pharmacy and then have the pharmacy call Dr. Kaz's office. Most doctors simply have their staff call in your prescription. I also had a billing problem that eventually got straightened out. I recommend going some place else where you'll be treated like a person and not a number.

Best Doctor ever! Been going to another opthalmologist for several years. Saw Dr. Kaz and am…read moretotally impressed. Never will go anywhere else for my eye problems. Most educated,kind and thorough MD you will ever meet. Awesome selection of eyeglasses too!