I booked an ultrasound appointment for my son, provided all his information including his…read morebirthdate, and scheduled it for 7 AM specifically to avoid disrupting school and work. Do you know how hard it is to get a middle schooler up and ready that early? They even sent a confirmation message, so I assumed everything was in order. We arrived on time, only to be told they "don't do pediatrics." Are you kidding me? Why take the booking, confirm the appointment, and let us show up if you don't even provide the service? It was a complete waste of our time and shows a shocking lack of organization and professionalism. Patients deserve clarity and respect. Instead, this office wasted our effort, caused unnecessary stress, and left us scrambling to find another provider. If you value your time and your family's care, do not trust this office.

Oh my God I had the best experience there as always. I had to have biopsies done. Kaitlyn and Will…read moreand Bri were amazing. They kept me talking so I wasn't focused on what Will was doing to do the biopsies. They're great. I would highly recommend them highly super caring very sweet. Unbelievable. It was fabulous.

It is with great pleasure that I am writing this 5 star review to inform there are still pleasant,…read moreknowledgeable and caring people that work in an office environment. I have visited Simon Med/Altamonte Springs a few times now. Today was by far the best customer care experience I have received to date. Upon entering, I was greeted by Chris who was absolutely phenomenal in checking me in, handling insurance paperwork, diligently ensuring that the documents were transferred to the appropriate parties, seeking and providing information instantly; and keeping me abreast of the appointment status. I am in awe of Chris who definitely exceeded my expectations of the front desk with a wealth of knowledge, authenticity, support and drive. In addition, Joe (technician) was equally performative. Joe ensured that an almost 98 year old senior was in the "best hands". He exhibited kindness, patience, asked pertinent questions prior and during the imaging process, reviewed the history of the patient; very well versed in his feedback and definitely executed his job with excellence and caring. Joe didn't leave any stone unturned! In my opinion, there aren't enough people like Chris and Joe! If customer care is important to you from the beginning to end of your office visit, I highly recommend seeking Chris and Joe as your "go to" people at the Altamonte Springs location.

psa: be sure to check your patient responsibility first!! i paid $470.06 for a service i owed…read morenothing for. the eob has been processed and ive been asking for a refund for several weeks. i had to borrow this money and it created a huge financial issue for me. this coudl have been avoided if they indeed checked benefits. i blame myself as well as i shoudl of checked too. my benefits explicitly say covered at 100% with deductible waived. do right by your patients instead and get your information instead of telling my portion in error. this happens daily im sure, do the right thing!! we are now in may and im still providing this information to the reps and every time i get transfered its like starting over. waste of time and money, the healthcare monoply.

Needed an mri but I was nervous about being enclosed so I opted for open mri and I'm so glad I did!…read moreThis place is very nice and clean the staff was very nice and accommodating they let you play music of your choice. Originally they told me the mri would be about an hour but I was out in under 45 minutes so I was pleasantly surprised. I would definitely recommend this place to anyone feeling nervous about getting an mri it wasn't bad at all!!

NOT A SAFE or HEALTH CONSCIOUS FACILITY. STAFF NOT WEARING A Mask or Sanitizing ANYTHING or HANDS…read morebetween patient interactions! MRI technician only wore a mask when directly working with a patient. The rest of the time it was on his chin. The front desk staff who hand patients paperwork, take and copy ID, walk patients to the back, and provide instructions in person did not wear any masks or use any sanitizer between patients for the 1.5 hours I was at the facility. Fairly disappointed in this medical facility.

Loved my experience with this place! Had to come in for X-Rays and I was seen minutes after…read morechecking in. I was greeted by such a warm soul, Jason! He was super personable and made sure I felt comfortable. During the scans, he was so encouraging and explained each step to me. Stephanie helped assist during my appointment and she also brought a warmth and care to the room. I did not expect to feel such peace and joy during an X-Ray, but thanks to Jason and Stephanie, I did. Look forward to coming back if I ever need another scan! Thank you both!

True caring healthcare professionals! From the front desk, to all technicians these folks show that…read morethey do care. Doing MRI for my wife and we were both delighted with this place. Easy parking and very ample clean waiting area. They take care of you at the time you are scheduled. What a refreshing experience. Thanks!

I came here to get my necessary dose of radiation, I really don't know what scientist are waiting…read moreto figure that one out, but there I was, getting some X rays. Excuse the rant. What I really meant to say is that the staff at ADG is very professional and helpful. I called them to see if they accepted my insurance (blessed) and they didn't have an answer right away but called me later to tell me that they did. I was able to schedule for the same day also. Things were working wonderful with ADG. When I arrived, I checked in promptly and was taken to the radiation room in no time. It was like the radiation was waiting for me. I was happy to see Spanish/English signs, it makes me happy to see that we are a diverse country, plus I love Latino Food, because, "Hi, my name is Julio! And I will eat your food! Haha! I'm hilarious!". Anyway, there is parking also. Oh! One more thing: what's up with the bunker inside the radiation room where the tech hides as you are getting blasted with radiation. Why is the guy hiding? Man, show some solidarity. I don't feel comfortable getting X rays, and the tech hiding behind an aluminum wall is not making it easier for me. That's why we need AI and bots.

Mammogram scheduled for Monday, Nov 3rd, got a text Thursday Oct 30 saying that they are no longer…read moreperforming any breast imaging after Oct 31. Really? You're telling patients two business days prior to their appointment and giving them one day to get it done? This is unacceptable.

Getting undressed for a scan is uncomfortable! UDI does an amazing job with creating a safe space…read morefor you to do so. They have a separate waiting area when you have to wait in the gown. There is also a private changing room. I had to have 2 different scans done and all 3 women were extremely professional and made me feel comfortable! I have been to a few other places and I can say with confidence that UDI will be where I go if scans are needed in the future.

Diana in the front desk was quick, sharp and helpful, according to my family. She had to do…read moreMammogram. It seems Radiologist Shelly or Shelby is quick, fast and effective, according to my family. I have to a big shout out to both the girls

If you value your health you will find another radiology office besides this one in Maitland. First…read moreof all, the nurse technician had a difficult time inserting a needle in my veins which are huge! I would make a great addict with such large veins. Second, the nurses would not stop the MRI when I was screaming that the contract infusion was not going in my vein. When they finally stopped it in the middle of the MRI and pulled me out, they didn't believe me when I complained of pain in my arm. Eventually, after viewing my swollen arm, they realized the needle was not in my vein and the contrast solution had gone straight under my skin. I was promised that I would not be charged for the procedure and yet I got a bill for $160. I immediately put it into dispute but they are still charging me after 4 months! This place used to be Sand Lake radiology and I never had a problem after 12 years of annual MRIs. This new company is terrible!

Any medical visit can be anxious-producing, lots of wasted time waiting and sitting, and looking…read moreforward to when the appointment is over. My time at AH Imaging center turned out to be quicker than expected; my appointment was scheduled for 8 am and I only waited five plus minutes for my name to be called. The technician explained the scan process, what I could expect, and what I needed to do. Within a short time, the tech informed me the scan was complete, and when I could expect the results. My check-in to departure of the Imaging Center only took about 15-20 minutes of my time. Everyone was courteous and professional. If only every medical visit could be this good!

the care is excellent BUT i was given a very important kidney echo by a STUDENT, not a tech, but…read morewith an overlook by the tech without asking my permission. This was very unprofessional & turns out the results were much different then a follow up MRI with & without contrast. At best I would only give them a 2 star The facility was beautiful & very comfortable & the tech was extremely nice. BUT, again, i know students need to learn but not without asking the patients permission first!

Stopped in for a scheduled CT scan. Staff was courteous, and staff to patient communication was top…read morenotch; in addition, the nurse even offered me coffee on the way out. Great experience all together.

I requested a call back for my prescription and this lady named "T" called me with the worst…read morecustomer service possible, I'm sure she doesn't want to work at this location, or she does not enjoy having a job at all. She was rude, she was mean and I hope any of the other patients get to deal with this lady. P.S: FIND YOURSELF A DIFFERENT JOB "T" !

Kristina Lopez was AMAZING, she is so nice, patient and very knowledgable. Her medical assistant,…read moreLauren was super nice and amazing as well. I will definitely be coming back next year to Kristina Lopez!!